Help with a letter to the bank.
Discussion
Right, just wondering whether there are any special words or phrases I need to use in a letter I'm writing to my bank.
I have a business account, and an unexpected recurring card payment was taken (2 weeks earlier than it should have been / normally is). I have the payments into the account so they come in 5 days before payments go out. As I said in July one payment was taken early (not a DD, just a recurring card payment). I went £7.21 overdrawn, and immediately transferred funds over from my personal account to cover it shortly after 9am.
So, anyway, I've been billed £30.06 for the pleasure of this. Not on IMO. I've rung them up and talked with their advisor who said I have to write to their "Admin Office" who will be able to make a decision on whether to refund the charges. I've had the account (and other personal accts with the bank) for 4+ years and in that time the account has ALWAYS been in good standing. This is the first time this has happened.
So, I need to write this letter. Anything I need to include to strengthen my case?
I have a business account, and an unexpected recurring card payment was taken (2 weeks earlier than it should have been / normally is). I have the payments into the account so they come in 5 days before payments go out. As I said in July one payment was taken early (not a DD, just a recurring card payment). I went £7.21 overdrawn, and immediately transferred funds over from my personal account to cover it shortly after 9am.
So, anyway, I've been billed £30.06 for the pleasure of this. Not on IMO. I've rung them up and talked with their advisor who said I have to write to their "Admin Office" who will be able to make a decision on whether to refund the charges. I've had the account (and other personal accts with the bank) for 4+ years and in that time the account has ALWAYS been in good standing. This is the first time this has happened.
So, I need to write this letter. Anything I need to include to strengthen my case?
Dear Sir
I have a business account, and an unexpected recurring card payment was taken (2 weeks earlier than it should have been / normally is). I have the payments into the account so they come in 5 days before payments go out. In July one payment was taken early (not a DD, just a recurring card payment). My account went £7.21 overdrawn, and on discovering the error I immediately transferred funds over to cover it shortly after 9am.
I've been billed £30.06 as a consequence. As this was a genuine mistake and not of my own making, would you please consider waiving the fee on this occasion? I've had the account (and other personal accts with your bank) for 4+ years and in that time the account has ALWAYS been in good standing. This is the first time this has happened.
Yours Faithfully
OP
I have a business account, and an unexpected recurring card payment was taken (2 weeks earlier than it should have been / normally is). I have the payments into the account so they come in 5 days before payments go out. In July one payment was taken early (not a DD, just a recurring card payment). My account went £7.21 overdrawn, and on discovering the error I immediately transferred funds over to cover it shortly after 9am.
I've been billed £30.06 as a consequence. As this was a genuine mistake and not of my own making, would you please consider waiving the fee on this occasion? I've had the account (and other personal accts with your bank) for 4+ years and in that time the account has ALWAYS been in good standing. This is the first time this has happened.
Yours Faithfully
OP
Assuming this was on a credit or debit card, I wouldn't write to the bank.
As far as I can see, a recurring payment is nothing to do with the bank/card issuer.
When you signed up to the arrangement that led to the recurring payment being authorised, in effect you said to the company "I authorise you to charge money to the card whenever you believe I owe you money".
It's the company who took the payment you need to contact.
http://www.moneysavingexpert.com/banking/recurring...
http://www.telegraph.co.uk/finance/personalfinance...
Steve
As far as I can see, a recurring payment is nothing to do with the bank/card issuer.
When you signed up to the arrangement that led to the recurring payment being authorised, in effect you said to the company "I authorise you to charge money to the card whenever you believe I owe you money".
It's the company who took the payment you need to contact.
http://www.moneysavingexpert.com/banking/recurring...
http://www.telegraph.co.uk/finance/personalfinance...
Steve
bleesh said:
Assuming this was on a credit or debit card, I wouldn't write to the bank.
As far as I can see, a recurring payment is nothing to do with the bank/card issuer.
When you signed up to the arrangement that led to the recurring payment being authorised, in effect you said to the company "I authorise you to charge money to the card whenever you believe I owe you money".
It's the company who took the payment you need to contact.
http://www.moneysavingexpert.com/banking/recurring...
http://www.telegraph.co.uk/finance/personalfinance...
Steve
There's not issue that the money was owed, but it's just usually taken on a different date. My own fault for not reading my ebay invoice, innit.As far as I can see, a recurring payment is nothing to do with the bank/card issuer.
When you signed up to the arrangement that led to the recurring payment being authorised, in effect you said to the company "I authorise you to charge money to the card whenever you believe I owe you money".
It's the company who took the payment you need to contact.
http://www.moneysavingexpert.com/banking/recurring...
http://www.telegraph.co.uk/finance/personalfinance...
Steve
I just don't think the amount the bank have taken is at al fair.
For example, with Lloyds TSB if a DD or payment goes out but I put the balance in before 3:30pm, there's no problems.
KardioKate said:
There's not issue that the money was owed, but it's just usually taken on a different date. My own fault for not reading my ebay invoice, innit.
I just don't think the amount the bank have taken is at al fair.
For example, with Lloyds TSB if a DD or payment goes out but I put the balance in before 3:30pm, there's no problems.
Is it Lloyds that have charged you?I just don't think the amount the bank have taken is at al fair.
For example, with Lloyds TSB if a DD or payment goes out but I put the balance in before 3:30pm, there's no problems.
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