Want to reject my Tuscan :-(
Discussion
I'm not going to name/shame any dealers or get involved in any cat fights.
Simply put I bought my Tuscan from new 3 months ago. It's been with the dealer for over 1 months worth of work on and off. The engine is continually misbehaving, not idling properly, stalling, etc. It's had loads of cosmetic stuff, leaks, bits falling off etc, electric rework.
I'm fed up - I've lost faith in it and can't seem to enjoy it the way I should.
It's held under finance and the finance company seems about as helpful as a chocolate fire guard. The dealer is being sympathetic to a point but obviously not accepting the rejection and wants to repair it. Lets face it so would I - I expect they can charge for the labour everytime.
Don't want to put a downer on the whole TVR ownership thing but this will defo be the last. This is my 3rd and final farewell to the marque.
Can anyone offer any assistance as to the best way to achieve a proper satisfactory conclusion ?
Simply put I bought my Tuscan from new 3 months ago. It's been with the dealer for over 1 months worth of work on and off. The engine is continually misbehaving, not idling properly, stalling, etc. It's had loads of cosmetic stuff, leaks, bits falling off etc, electric rework.
I'm fed up - I've lost faith in it and can't seem to enjoy it the way I should.
It's held under finance and the finance company seems about as helpful as a chocolate fire guard. The dealer is being sympathetic to a point but obviously not accepting the rejection and wants to repair it. Lets face it so would I - I expect they can charge for the labour everytime.
Don't want to put a downer on the whole TVR ownership thing but this will defo be the last. This is my 3rd and final farewell to the marque.
Can anyone offer any assistance as to the best way to achieve a proper satisfactory conclusion ?
You can reject, there has recently been amendments to the Law to make it even easier for you. Plus with the finance company involved its easier still as its their problem. Who is the finance company? (If its Loyds TSB I might be able to help)
You need to send a letter - there is a formal wording on a website somewhere (comsumer gov department - sale of good act, something like that), sorry don't remember where but easy to find on a search! You need to put it in writing that you are rejecting the car with the reasons why and how long you have had it, miles covered etc and send it to the Finance company with a copy to the dealer (who, tbh, are not that involved if the finance is substantial).
THere really should be any problem doing this if the car is less than 6 months old, if you encounter problems get straight onto complaints/ombudsman to sort it out with the finance co.
good luck!
Shame you lost faith in TVR, they are not all like this, had mine a year now and never (touch wood) had a problem of any sort. HAving to sell it though due to baby :-(
Christine
You need to send a letter - there is a formal wording on a website somewhere (comsumer gov department - sale of good act, something like that), sorry don't remember where but easy to find on a search! You need to put it in writing that you are rejecting the car with the reasons why and how long you have had it, miles covered etc and send it to the Finance company with a copy to the dealer (who, tbh, are not that involved if the finance is substantial).
THere really should be any problem doing this if the car is less than 6 months old, if you encounter problems get straight onto complaints/ombudsman to sort it out with the finance co.
good luck!
Shame you lost faith in TVR, they are not all like this, had mine a year now and never (touch wood) had a problem of any sort. HAving to sell it though due to baby :-(
Christine
you have given them pleanty of time to sort out problems, they are entitled to three attempts to sort out i think, simply send a letter saying you wish to reject the car and give your reasons. if they are a dealership of any morals thet will take it in the chin. if they reject your attempt. trading standards. unfortunately you get considerably more rights if you buy a used car. you could even ring autocar as they have a good watchdog service...
good luck
good luck
Your contract is with the finance company not the dealer. If the vehicle is not of merchantable quality then you can reject it. In the first instance you should write to the finance co outlining your reasons and the actions the dealer has carried out to rectify the fault{s).
If it is a case that the vehicle is fit for purpose then I'm afraid you'll have to rely on the good will of the dealership/factory.
If it is a case that the vehicle is fit for purpose then I'm afraid you'll have to rely on the good will of the dealership/factory.
Blackpool. 
<continue the hijack>
no, not a Lawyer, father is though - hence the Lloyds TSB comment above (Director of Lloyds asset finance if you ever need a contact there!). I'm in insurance and doing a diploma/MBA and law was a big section of that. I am sure I will have forgotten everything I have learnt in the next few months!
Are you a qualified solicitor then?
C
no, not a Lawyer, father is though - hence the Lloyds TSB comment above (Director of Lloyds asset finance if you ever need a contact there!). I'm in insurance and doing a diploma/MBA and law was a big section of that. I am sure I will have forgotten everything I have learnt in the next few months!
Are you a qualified solicitor then?
C
lucozade said:
I'm not going to name/shame any dealers or get involved in any cat fights.
Simply put I bought my Tuscan from new 3 months ago. It's been with the dealer for over 1 months worth of work on and off. The engine is continually misbehaving, not idling properly, stalling, etc. It's had loads of cosmetic stuff, leaks, bits falling off etc, electric rework.
I'm fed up - I've lost faith in it and can't seem to enjoy it the way I should.
It's held under finance and the finance company seems about as helpful as a chocolate fire guard. The dealer is being sympathetic to a point but obviously not accepting the rejection and wants to repair it. Lets face it so would I - I expect they can charge for the labour everytime.
Don't want to put a downer on the whole TVR ownership thing but this will defo be the last. This is my 3rd and final farewell to the marque.
Can anyone offer any assistance as to the best way to achieve a proper satisfactory conclusion ?
Youv'e had 3 TVR's and all been bad
.... We have had 3, all been spot on and in every engine variant, AJP V8, Rover V8, AJP Speed 6. Your unlucky or you treat the car like S
T!! Mike
>> Edited by mike s on Thursday 17th June 11:13
Good news mike_s - I can only go on my own experiences but its certainly good to hear when it all goes well.
As for treating them badly I can assure you all warm up procedures are followed carefully. I love them too much to hurt them. Oh and I aint ever taken them on any track days.
Kind regards.
As for treating them badly I can assure you all warm up procedures are followed carefully. I love them too much to hurt them. Oh and I aint ever taken them on any track days.
Kind regards.
lucozade said:
Good news mike_s - I can only go on my own experiences but its certainly good to hear when it all goes well.
As for treating them badly I can assure you all warm up procedures are followed carefully. I love them too much to hurt them. Oh and I aint ever taken them on any track days.
Kind regards.
Ok, I didn't mean you did, im just saying its strange. My neighbour for example has had 3 New Mercs, E32, E35, C32 AMG. Everyone one of them has gone back to the dealer after a few weeks with Engine/Brakes/Gearbox troubles and thats because he rags it from cold and generally doesn't give a Feck about them. The other day his oil light came on and he thought it was strange, I said have you checked it and his reply was "They do that at the service"
Even the best engineered cars cant with stand my neighbour 
>> Edited by mike s on Thursday 17th June 11:40
According to the BBC's Watchdog site you need
to send a letter to dealer and finance co as
detailed below.You must also stop using the car
if it is with you and not the dealer.
Col.
Date
Your address
Company’s address
Dear ___________
Re: Faulty vehicle name
I am writing to you to express my dissatisfaction with the vehicle name and registration number I purchased from you on date.
This vehicle is not of satisfactory quality as required by Sale of Goods legislation and consequently I understand I have a right to reject the vehicle.
I am therefore giving you notice that I am not accepting this vehicle as my property and require a full refund or replacement vehicle* to be arranged as soon as possible and at least within seven days.
I look forward to hearing from you.
Yours sincerely,
Your name
* delete/amend appropriately
to send a letter to dealer and finance co as
detailed below.You must also stop using the car
if it is with you and not the dealer.
Col.
Date
Your address
Company’s address
Dear ___________
Re: Faulty vehicle name
I am writing to you to express my dissatisfaction with the vehicle name and registration number I purchased from you on date.
This vehicle is not of satisfactory quality as required by Sale of Goods legislation and consequently I understand I have a right to reject the vehicle.
I am therefore giving you notice that I am not accepting this vehicle as my property and require a full refund or replacement vehicle* to be arranged as soon as possible and at least within seven days.
I look forward to hearing from you.
Yours sincerely,
Your name
* delete/amend appropriately
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