Robbing Barstewards
Discussion
I had to take the mondeo in to get a fuse fixed. I knew it was a fuse , they would as well from my fault description.
Yes I might have been able to change it myself as it was the interior lights. However the electric windows also failed so I know they are not on the same circuit.
The car is about a year and a half old.
I'm now seventy quid lighter for a 1.48 part. Electric windows were "reset" .Originally they were going to charge 80quid for an hours work. Evidently the fuse is only a one year warranty.
Without naming I'm in Dunfermline and there is only one dealership recently become part of a nationwide group that rhymes with tacklin.
I won't be back as they would not budge, now I know how they make money on the crappy valet they gave the car.
Yes I might have been able to change it myself as it was the interior lights. However the electric windows also failed so I know they are not on the same circuit.
The car is about a year and a half old.
I'm now seventy quid lighter for a 1.48 part. Electric windows were "reset" .Originally they were going to charge 80quid for an hours work. Evidently the fuse is only a one year warranty.
Without naming I'm in Dunfermline and there is only one dealership recently become part of a nationwide group that rhymes with tacklin.
I won't be back as they would not budge, now I know how they make money on the crappy valet they gave the car.
I just paid £10 pounds for a tyre valve replacement!
Only kidding I thought it was good value as it was a run flat and a lot of places flat out said no. These guys didnt make a fuss and did it in half an hour, and also cleaned my interior carpets and left me some nice paper mats.
On a related note, did you say anything to them?
Only kidding I thought it was good value as it was a run flat and a lot of places flat out said no. These guys didnt make a fuss and did it in half an hour, and also cleaned my interior carpets and left me some nice paper mats.
On a related note, did you say anything to them?
hidetheelephants said:
Could you not just stick your hand in and get it? 
I know it's manky, but so is grovelling under cars doing a service.
I tried that but had no luck in finding it and just gave up in the end. Was a b I know it's manky, but so is grovelling under cars doing a service.
h trying to wash the oil off even using swarfega. Next time wil use gloveshidetheelephants said:
RZ1 said:
A paid a lot of money for a sump plug once after i lost it in the container that the oil was dripping into.
Could you not just stick your hand in and get it? I know it's manky, but so is grovelling under cars doing a service.We bought my wifes mini around easter time this year, it was already over 3 years old and out of warranty.
Anyway, we were desperate to get a dog guard quickly for a weekend away and eventually managed to find a dealer with one in across in Huddersfield, we live in Leeds.
Heading across I stuck the sat nav on, to find it wouldn't charge from the 12v socket.
While at the dealer I mentioned it, they took the car into their workshop their and then (and they were about 10mins from closing) and identified a failed fuse which they duly replaced.
I expected a bill of around £15 or so but was presently surprised when they just dismissed the cost and said they like to look after their customers.
Just to be clear I had bought the car private and not from them.
They are a main dealer, but privately owned and fairly small, but just shows the contrast between good and bad main dealers.
Anyway, we were desperate to get a dog guard quickly for a weekend away and eventually managed to find a dealer with one in across in Huddersfield, we live in Leeds.
Heading across I stuck the sat nav on, to find it wouldn't charge from the 12v socket.
While at the dealer I mentioned it, they took the car into their workshop their and then (and they were about 10mins from closing) and identified a failed fuse which they duly replaced.
I expected a bill of around £15 or so but was presently surprised when they just dismissed the cost and said they like to look after their customers.
Just to be clear I had bought the car private and not from them.
They are a main dealer, but privately owned and fairly small, but just shows the contrast between good and bad main dealers.
martyuk said:
Without naming I'm in Dunfermline and there is only one dealership recently become part of a nationwide group that rhymes with tacklin.
Should have went to the Autocentre just off Halbeath Road in Lyneburn Industial Estate mate. Effective, well priced and good service in my experience - aux belt replaced for the same price I would have paid for parts only, crank pulley supplied and fitted at 40% of what the dealer wanted - and they got the part from the same dealer's parts counter...
RZ1 said:
hidetheelephants said:
Could you not just stick your hand in and get it? I know it's manky, but so is grovelling under cars doing a service.
I tried that but had no luck in finding it and just gave up in the end. Was a b I know it's manky, but so is grovelling under cars doing a service.h trying to wash the oil off even using swarfega. Next time wil use glovesSo they charged you just under an hours labour to book the car in, produce the paperwork to process the job, alocate some time for the repairs to be undertaken, get a technician to take the car into the workshop, diagnose the 2 faults, effect a repair for the windows, go to the stores and source the correct fuse, install fuse, technician then completes the worksheet, hands worksheet to service manager who checks it and then passes it to accounts, car is returned to forecourt, reception is informed that works are complete, receptionist meets you with (possibly) an offer of coffee whilst your car is brought round and you retake possession of your repaired car in a nice heated, insured & staffed workshop/garage.
All that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
All that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
As much as I dislike dealers in general, I think you have simply paid the price for extreme laziness. If you did actually know that it was a fuse (even though apparently two separate circuits were disabled?) then surely it's literally a 5 minute job? They even sell fuses at most petrol stations if you didn't have any spares.
My pet hate is garages charging the same labour rates for a 16 year old apprentice to change a fuse or lightbulb as they do for a time served mechanic to strip and rebuild an engine. I can still remember, just, when your local garage woud have done all these small jobs for free just so you would buy your next car from them. No longer happens sadly. I can do most things myself, brought up in a time when you could work on cars yourself, but I notice it's a dying art and people like the OP just get fleeced.
TallPaul said:
So they charged you just under an hours labour to book the car in, produce the paperwork to process the job, alocate some time for the repairs to be undertaken, get a technician to take the car into the workshop, diagnose the 2 faults, effect a repair for the windows, go to the stores and source the correct fuse, install fuse, technician then completes the worksheet, hands worksheet to service manager who checks it and then passes it to accounts, car is returned to forecourt, reception is informed that works are complete, receptionist meets you with (possibly) an offer of coffee whilst your car is brought round and you retake possession of your repaired car in a nice heated, insured & staffed workshop/garage.
All that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
+1All that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
TallPaul said:
So they charged you just under an hours labour to book the car in, produce the paperwork to process the job, alocate some time for the repairs to be undertaken, get a technician to take the car into the workshop, diagnose the 2 faults, effect a repair for the windows, go to the stores and source the correct fuse, install fuse, technician then completes the worksheet, hands worksheet to service manager who checks it and then passes it to accounts, car is returned to forecourt, reception is informed that works are complete, receptionist meets you with (possibly) an offer of coffee whilst your car is brought round and you retake possession of your repaired car in a nice heated, insured & staffed workshop/garage.
All that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
Err, they changed a fuse. For £70. All that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
twazzock said:
Err, they changed a fuse. For £70.
You're right, they did just change a fuse and probably held the window switch down for 30seconds to reset it, but look at all the hidden costs involved in that process. If you take a car to a garage (not just a main dealer), regardless of the actual repair, there is also protocol that gets followed to process that vehicle. Admittedly, the system costs are probably the same to change a fuse as they are to replace an engine, but they cost money and you as the customer have to pay. If you dont like those costs, fix it yourself. If you cant fix it yourself, you have to pay someone else to do it whilst you go to work to earn the money to pay for someone to fix your car.Edit to say:
I forgot to add the (crappy)valet into the costings,
After repairs and before being delivered to reception, the car was driven to the valet bay where the jetwash was set up...
Edited by TallPaul on Tuesday 11th October 23:08
TallPaul said:
So they charged you just under an hours labour to book the car in, produce the paperwork to process the job, alocate some time for the repairs to be undertaken, get a technician to take the car into the workshop, diagnose the 2 faults, effect a repair for the windows, go to the stores and source the correct fuse, install fuse, technician then completes the worksheet, hands worksheet to service manager who checks it and then passes it to accounts, car is returned to forecourt, reception is informed that works are complete, receptionist meets you with (possibly) an offer of coffee whilst your car is brought round and you retake possession of your repaired car in a nice heated, insured & staffed workshop/garage.
All that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
Don't be daft. £70 to change a fuse in anyone's books is bAll that for £70.00? Yes, you're right, you were robbed, I suggest replacing the next fuse yourself.
ks, and if the dealer had any clue, they would do it FOC as it isn't worth putting it through admin, and the goodwill would more than justify the cost of a fuse.Gassing Station | General Gassing | Top of Page | What's New | My Stuff