Helpful Factory ....... not
Discussion
I've heard stories of people contacting the factor with their chassis numbers to find out a bit of info on their car. Just called and put through to the relevant person who was very curt. Told me that I would have to fax the info to them. OK I say, thats not a problem. Woman then replies in same curt sarcastic voice ' But I don't know when we'll have chance to reply, we don't have anyone specifically to do that job you know '.
Thanks TVR. My response is you can stuff your information up your ar$e.
Thanks TVR. My response is you can stuff your information up your ar$e.
So she was being truthful and honest. They don't have anyone who sits and waits for chassis enquiries. Virtually none of the Wedge information is on computer and if it exists at all would require a manual search. That takes a lot of time and in the scale of things is pretty low down in the priority.
Would you have preferred it if she had said that they would do it right away and nothing happened...
Steve
Would you have preferred it if she had said that they would do it right away and nothing happened...
Steve
Wedge information is getting harder and harder to come by.
The trouble is that so many things have changed since TVR stopped making them and records get filed, archived, lost, misplaced, found, moved. People dealing with them come and go, and like any manufacturing plant the current projects take priority over everything else.
I have dealt with maufacturing plants (large and small) that cannot recall details about what they produced last year never mind 12 year ago!!.
TVR in the big scheme of things are a relatively small business and to expect 12 year info to be 'on tap' is a little too much to expect.
The firm that I work for has a similar size workforce and turnover to TVR and if they are anything like us, everybody is doing at least three jobs and generally stressed out trying to keep going in what is an increasingly competitive market sector.
Having said the above however, I would still like to be treated with respect by people on the phone, after all you could be buying a brand new Tuscan next week. But without knowing the details it is hard to comment, perhaps you just caught the person at a bad time!.
Fax the details off and see what happens.
Mike
The trouble is that so many things have changed since TVR stopped making them and records get filed, archived, lost, misplaced, found, moved. People dealing with them come and go, and like any manufacturing plant the current projects take priority over everything else.
I have dealt with maufacturing plants (large and small) that cannot recall details about what they produced last year never mind 12 year ago!!.
TVR in the big scheme of things are a relatively small business and to expect 12 year info to be 'on tap' is a little too much to expect.
The firm that I work for has a similar size workforce and turnover to TVR and if they are anything like us, everybody is doing at least three jobs and generally stressed out trying to keep going in what is an increasingly competitive market sector.
Having said the above however, I would still like to be treated with respect by people on the phone, after all you could be buying a brand new Tuscan next week. But without knowing the details it is hard to comment, perhaps you just caught the person at a bad time!.
Fax the details off and see what happens.
Mike
I would love to go (and to Pembray, and to back home etc, etc) but bathrooms and kitchens need fitting at the moment - and the missus has nominated me!.
Once I have got these big projects out of the way I have then got a bit more time to crack on with the serious business of playing with TVR's.
Had a blast out the other night with the boys (Jeff and Glenn) and blew a few cobwebs off the old beastie
when 'er in doors wasn't looking.
Had the old look of death
when I got back late mind.
Hope to make lots more Tasmin and Tuscan dates a bit later on in the year and hopefully meet up with all you guys.
Mike
Once I have got these big projects out of the way I have then got a bit more time to crack on with the serious business of playing with TVR's.
Had a blast out the other night with the boys (Jeff and Glenn) and blew a few cobwebs off the old beastie
when 'er in doors wasn't looking. Had the old look of death
when I got back late mind. Hope to make lots more Tasmin and Tuscan dates a bit later on in the year and hopefully meet up with all you guys.
Mike
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