Main dealer trying it on? (tyre related)
Main dealer trying it on? (tyre related)
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Pints

Original Poster:

18,448 posts

215 months

Tuesday 18th October 2011
quotequote all
I had my car in at a main dealer today for a cambelt change.

Sure as pickles, I get a call a couple of hours after dropping it off to be advised that I need 4 new tyres. 3 are illegal, the other at 2mm.
They offered me Evergreens at £70-odd a corner.

I politely declined their offer - I was somewhat suspicious since I've had all 4 tyres replaced less than 10k miles ago - and told them I'd get it done through my usual channels.

When I picked the car up this evening, I had a nose around each of the tyres. Now, unless the legal limit has recently been increased to several millimeters, there is simply no way I'm below the limit on any of my tyres. And yes, I checked across the full width of the tyre. (I'll be buying a tyre gauge tonight so that I can an accurate reading.)

I would expect these sorts of shenanigans from Rapid Fitment, but is this really on from a main dealer?

thinfourth2

32,414 posts

225 months

Tuesday 18th October 2011
quotequote all
Pints said:
I would expect these sorts of shenanigans from Rapid Fitment, but is this really on from a main dealer?
Not on but perfectly normal

Tallbut Buxomly

12,254 posts

237 months

Tuesday 18th October 2011
quotequote all
It is i fear pretty normal however i think normally dealers get away with it due to peoples ignorance over the state of their car.

I advise a letter of complaint to the dealer.

randlemarcus

13,644 posts

252 months

Tuesday 18th October 2011
quotequote all
Pints said:
Sure as pickles, I get a call a couple of hours after dropping it off to be advised that I need 4 new tyres.
Expected, nice try chaps.

Pints said:
3 are illegal, the other at 2mm.
Not acceptable.

Pints

Original Poster:

18,448 posts

215 months

Tuesday 18th October 2011
quotequote all
Tallbut Buxomly said:
I advise a letter of complaint to the dealer.
I had considered asking about this, although you never know who's ready to flame at the suggestion.

Would recommend dealer principal or manufacturer?

Patrick Bateman

12,966 posts

195 months

Tuesday 18th October 2011
quotequote all
I'd try and go about fking them over the best way possible.

Vulgar LS2

1,785 posts

204 months

Tuesday 18th October 2011
quotequote all
thinfourth2 said:
Pints said:
I would expect these sorts of shenanigans from Rapid Fitment, but is this really on from a main dealer?
Not on but perfectly normal
Yep along with your brake pads are 30% worn, would you like us to change them?

Pints

Original Poster:

18,448 posts

215 months

Tuesday 18th October 2011
quotequote all
Vulgar LS2 said:
Yep along with your brake pads are 30% worn, would you like us to change them?
Actually, they did give me the "your front discs are very badly corroded" schpiel.
Odd, considering I had discs and pads done not that long ago.

rolleyes

Tallbut Buxomly

12,254 posts

237 months

Tuesday 18th October 2011
quotequote all
Pints said:
I had considered asking about this, although you never know who's ready to flame at the suggestion.

Would recommend dealer principal or manufacturer?
Dealer principle first and see what their response is. If not satisfied escalate it to manufacturer.

Gaygle

322 posts

229 months

Wednesday 19th October 2011
quotequote all
Pictures of said tyres for Official PH Inspection?

s_zigmond

1,200 posts

207 months

Wednesday 19th October 2011
quotequote all
Pints said:
I had my car in at a main dealer today for a cambelt change.

Sure as pickles, I get a call a couple of hours after dropping it off to be advised that I need 4 new tyres. 3 are illegal, the other at 2mm.
They offered me Evergreens at £70-odd a corner.

I politely declined their offer - I was somewhat suspicious since I've had all 4 tyres replaced less than 10k miles ago - and told them I'd get it done through my usual channels.

When I picked the car up this evening, I had a nose around each of the tyres. Now, unless the legal limit has recently been increased to several millimeters, there is simply no way I'm below the limit on any of my tyres. And yes, I checked across the full width of the tyre. (I'll be buying a tyre gauge tonight so that I can an accurate reading.)

I would expect these sorts of shenanigans from Rapid Fitment, but is this really on from a main dealer?
Did they make you sign something before leaving to say they had told you they were illegal? If they had been illegal then in my experience they would have done this.

HellDiver

5,708 posts

203 months

Wednesday 19th October 2011
quotequote all
Similar thing a few years ago. Bought a Mk4 Astra off a Vauxhall dealer. Rear tyres (factory fit Dunlops) were bald, fronts (BF Goodrich) were low. Dealer said he'd put on new tyres. I told him I didn't want cheap tyres, and if he was putting on budgets I'd pay for the difference for decent tyres. Dealer took offense and said they only put on top quality tyres.

Picked up the car a few days later, the fker had fitted four Kingstar tyres. They were lethal, first day of rain I nearly went off the motorway. Ended up buying four Bridgestones off eBay and got them stuck on - totally transformed the car in every way.

300bhp/ton

41,030 posts

211 months

Wednesday 19th October 2011
quotequote all
Tallbut Buxomly said:
It is i fear pretty normal however i think normally dealers get away with it due to peoples ignorance over the state of their car.

I advise a letter of complaint to the dealer.
+1

mikefacel

610 posts

209 months

Wednesday 19th October 2011
quotequote all
doogz said:
Stop using main dealers?
This. If they're lying to you about tyres they'll be lying to you about other things too, not just stuff that "needs doing" but perhaps stuff they say they've done (eg. oil change) when they haven't.

JonnyFive

29,739 posts

210 months

Wednesday 19th October 2011
quotequote all
Cambelt on a chain driven MX5?

RicksAlfas

14,246 posts

265 months

Wednesday 19th October 2011
quotequote all
We had this once with a main dealer:
"Do you know all four tyres need replacing"
"All four, really? You'd best go ahead then."
"Oh that's excellent sir, thank you".
"No problem, it's one of your lease cars"
".........."
heherolleyes

Riknos

4,701 posts

225 months

Wednesday 19th October 2011
quotequote all
JonnyFive said:
Cambelt on a chain driven MX5?
hehe This would have been pretty funny if the dealer charged him for a cambelt change on his '5, but I suspect Jonny, that he is talking about the Golf wink

Mark Benson

8,261 posts

290 months

Wednesday 19th October 2011
quotequote all
It's nothing new. a few years ago my wife got a call from her Honda dealer, all 4 discs 'dangerously' worn on her CRV, would she like them replaced, and pads too, as you can't just do the discs, the pads need doing as well.

It had drums on the rear.....

I called them back and asked to come to the workshop so they could show me, explaining that I could do the work myself if it needed doing - suddenly they 'realised' the 'apprentice' had got it wrong and it was someone else's car with the issues. A letter to the dealer principal and then to Honda achieved nothing, we've used indies ever since.

dooosuk

464 posts

246 months

Wednesday 19th October 2011
quotequote all
So what were the measurements you took with your new tyre guage?

JonnyFive

29,739 posts

210 months

Wednesday 19th October 2011
quotequote all
I work in service at a main dealer, and wouldn never let someone here do like those have said on here.