ATM dispute form
Discussion
Beginning of this month, went to one of these stand-alone HSBC cash machines to get a tenner out. Machine handles transaction, returns card then says to take cash - only problem is that no cash came out. Sod it, I thought, went over the road to a Barclays machine and got my tenner out there instead. Fast-forward to this week when I double-check my statement, both transactions appear on it. So I give Lloyds a call, explain what's happened, and they say I need to go to a local branch and complete an ATM dispute form. Then they'll arrange an engineer to visit the machine and read error codes. Then if it backs up my claim, they'll refund the tenner.
Now, maybe I'm being thick here, but I would have thought the machine would 'know' cash wasn't taken (as it didn't offer any), and would void the transaction?
In any case, I really can't be bothered with all this hassle for a tenner, my nearest Lloyds isn't convenient as I work a few miles out of town, so it's a case of fitting it in during my lunch hour or wait till this weekend and trot there on Saturday morning.
But surely the initial machine should have flagged this transaction in some way??
Now, maybe I'm being thick here, but I would have thought the machine would 'know' cash wasn't taken (as it didn't offer any), and would void the transaction?
In any case, I really can't be bothered with all this hassle for a tenner, my nearest Lloyds isn't convenient as I work a few miles out of town, so it's a case of fitting it in during my lunch hour or wait till this weekend and trot there on Saturday morning.
But surely the initial machine should have flagged this transaction in some way??
Hi JD,
Not quite an answer to your question but an odd incident at an ATM.
Wanted cash and at ATM I found wodge of cash, probably several hundred, where the cash is released. As the ATM was on the outside of a branch of Barclays I was wondering if I should just take the cash inside, so that it could be returned to the previous ATM user.
Something distracted me near by and for some reason a put my card into the machine, at which point the cash disappeared back into the machine! My own cash withdrawal was fine.
Not quite an answer to your question but an odd incident at an ATM.
Wanted cash and at ATM I found wodge of cash, probably several hundred, where the cash is released. As the ATM was on the outside of a branch of Barclays I was wondering if I should just take the cash inside, so that it could be returned to the previous ATM user.
Something distracted me near by and for some reason a put my card into the machine, at which point the cash disappeared back into the machine! My own cash withdrawal was fine.
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