118d New clutch - Dealer insists on breaking-in themselves
Discussion
I need some advice from the PH collective wisdom here!
My wife's 118d has been suffering from the infamous "clutch judder" which is apparently a known issue with some BMWs. The car has had the problem since new in 2010 and over that time the Main dealer has fitted a new flywheel and ECU software update to no avail. They finally agreed it needed a new clutch and flywheel and was duly booked in.
This is where I think the dealer is taking the pi$$ - first of all the dealer decided to wait until they had the car until they actually ordered the new clutch in which took 4 days, and now today they have finally fitted the clutch/flywheel they are insisting that one of the engineers will need to break in the new clutch by taking my wife's car to commute home in overnight. Apparently they cannot do this during the day as they don't have time, and they can't do the break in by dropping it back to my house. If we choose to break in the clutch ourselves, it will not be covered by warranty.
Surely this cannot be right?? We have now been without the car for 5 days and it looks like it will drag on into next week.. Not happy!
Thanks in advance!
My wife's 118d has been suffering from the infamous "clutch judder" which is apparently a known issue with some BMWs. The car has had the problem since new in 2010 and over that time the Main dealer has fitted a new flywheel and ECU software update to no avail. They finally agreed it needed a new clutch and flywheel and was duly booked in.
This is where I think the dealer is taking the pi$$ - first of all the dealer decided to wait until they had the car until they actually ordered the new clutch in which took 4 days, and now today they have finally fitted the clutch/flywheel they are insisting that one of the engineers will need to break in the new clutch by taking my wife's car to commute home in overnight. Apparently they cannot do this during the day as they don't have time, and they can't do the break in by dropping it back to my house. If we choose to break in the clutch ourselves, it will not be covered by warranty.
Surely this cannot be right?? We have now been without the car for 5 days and it looks like it will drag on into next week.. Not happy!
Thanks in advance!
I have no direct but purely on instinct, I'd be inclined to let the dealer do what they wish. I can appreciate its annoying being without the car for 5 days, but I doubt they want to joyride in your wife's 118d (sorry) they roll around in all sorts of kit all the time its not exactly exciting. If some 23 year old saleman wanted to take my (hypothetical) M3 GTS home for the night that would be a different story!
Alternatively, call BMW UK and cross-check the facts.
Alternatively, call BMW UK and cross-check the facts.
It is quite important that the clutch is run-in properly or the judder could recur. I would suggest they have maybe found something when having the car apart that would suggest the car is poorly driven and so in this case, they want to do the running in themselves. It IS TRUE that the clutch and flywheel have no warranty from BMW due to judder for the first 500 miles or if it has not been correctly run-in.
As this appears to be the 2nd occasion the car has been in for the same fault, the dealer may net even get paid by BMW for the new repair as doubtless the flywheel will be closely examined by the engineers at BMW.
What is not acceptable, is that they cannot do it during the day. It also takes 500 miles to correctly run-in the clutch so just how far away does this technician live???
As this appears to be the 2nd occasion the car has been in for the same fault, the dealer may net even get paid by BMW for the new repair as doubtless the flywheel will be closely examined by the engineers at BMW.
What is not acceptable, is that they cannot do it during the day. It also takes 500 miles to correctly run-in the clutch so just how far away does this technician live???
8Tech said:
It is quite important that the clutch is run-in properly or the judder could recur. I would suggest they have maybe found something when having the car apart that would suggest the car is poorly driven and so in this case, they want to do the running in themselves. It IS TRUE that the clutch and flywheel have no warranty from BMW due to judder for the first 500 miles or if it has not been correctly run-in.
As this appears to be the 2nd occasion the car has been in for the same fault, the dealer may net even get paid by BMW for the new repair as doubtless the flywheel will be closely examined by the engineers at BMW.
What is not acceptable, is that they cannot do it during the day. It also takes 500 miles to correctly run-in the clutch so just how far away does this technician live???
Good advice - thanks. Perhaps the technician is planning a return trip to Devon!As this appears to be the 2nd occasion the car has been in for the same fault, the dealer may net even get paid by BMW for the new repair as doubtless the flywheel will be closely examined by the engineers at BMW.
What is not acceptable, is that they cannot do it during the day. It also takes 500 miles to correctly run-in the clutch so just how far away does this technician live???
p.s. I have no comment on the quality or otherwise of my Wife's driving...
Gassing Station | BMW General | Top of Page | What's New | My Stuff