PH Shop - who deals with orders??

[shimmey69]

hi all

After sending a message earlier in the week with no reply asking where my 50% off Ph shop order was i have now received my order and the main parts (Jacket and fleece) are missing, had no email and no notes in the order to say it was missing or that it was delayed etc i have sent another email but was wondering if anyone had any more info as to delays etc etc

many thanks
Jake