Halfords- should have done it myself
Discussion
I replaced my original Clarion unit with a newer headunit. Well chuffed with the new player.
It was free fitting so I thought why not.Well first they butchered the chrome bit surround part of the dash (where they'd have the tool to remove the radio). I'd have forgiven them that but the worse bit is that they made tons of scratches on my mint (and I mean mint) leather passenger seat. I guess they put the old unit on the seat (and the old radio has sharp edges) and scratched it.
Not happy basically.
I know it's an old motor, but it's my pride and joy and I take care of it.
Should have done it myself, but I thought for once, why bloody not.
It was free fitting so I thought why not.Well first they butchered the chrome bit surround part of the dash (where they'd have the tool to remove the radio). I'd have forgiven them that but the worse bit is that they made tons of scratches on my mint (and I mean mint) leather passenger seat. I guess they put the old unit on the seat (and the old radio has sharp edges) and scratched it.
Not happy basically.
I know it's an old motor, but it's my pride and joy and I take care of it.
Should have done it myself, but I thought for once, why bloody not.
S4Ben said:
Take it back, having worked at halfords I know that they'll pay up. At the end of the day they should use proper equipment! Don't leave it too long and just kick up a fuss.
Ben
Really? Pay up for what though, cannot see them buying me another seat for the sake of a few scratches.Ben
They have replied, they'd like:
1. Your proof of purchase for the stereo and fitment
2. Photographs of the alleged damage to your vehicle
3. Two independent quotation, on company headed paper, to show the cost of the repairs to your vehicle.
How do I go about number 3? Would it be a quote from the main dealer for a new seat cover or would they want a leather repair guy's quotation?
1. Your proof of purchase for the stereo and fitment
2. Photographs of the alleged damage to your vehicle
3. Two independent quotation, on company headed paper, to show the cost of the repairs to your vehicle.
How do I go about number 3? Would it be a quote from the main dealer for a new seat cover or would they want a leather repair guy's quotation?
Quite frankly I'd rather they'd have suggested vouchers as compensation. For the few marks on a car that age, it seems to be more trouble than it's worth (time off work etc...). I guess it's just the principle of paying for an expensive item + fitting and them wrecking the few surfaces that had been untouched and unmarked for 8 years!
Leicesterdave said:
I guess it's just the principle of paying for an expensive item + fitting and them wrecking the few surfaces that had been untouched and unmarked for 8 years!
You said it yourself, E-mail a few Leather repairers local to you get some qoutes and get your car put back to how you are happy with it. As you might or might not be able to tell:
the seat damage is hard to pick up- that is why I think (seat-wise) the repair might be going a bit too far. The damage is there, it shouldn't be there but hey what can I do! Main dealer is quoting a touch under £600 for a base seat cover without fitting!!
And the chrome surround is £90 without fitting, crazy!!
You can tell how he butchered the surround though.
the seat damage is hard to pick up- that is why I think (seat-wise) the repair might be going a bit too far. The damage is there, it shouldn't be there but hey what can I do! Main dealer is quoting a touch under £600 for a base seat cover without fitting!!
And the chrome surround is £90 without fitting, crazy!!
You can tell how he butchered the surround though.
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