Got my car insurance renewal today

[simonrockman]

A couple of weeks ago the bank called to say that there was an unusual transaction on my credit card.
Then I got a text message from the car insurance company thanking me for the automatic renewal.

I called to find out which car it was for : it was one I wrote off, and for which they paid out, in February.

So they said they would reverse it. Initially less a cost for the time I'd been covered when I hadn't called and that I should have called when I got the renewal paperwork.

The paperwork for the renewal arrived today.

Simon

[Nick3point2]

Someone alert the presses: an insurance company has made a mistake!

[kieranjholland]

Nick3point2 said:

Someone alert the presses: an insurance company has made a mistake!

...and charged the customer for said mistake

[Tallbut Buxomly]

kieranjholland said:

...and charged the customer for said mistake

Which is not exactly unusual. fking fraudsters the lot of em.

[U T]

Tallbut Buxomly said:

Which is not exactly unusual. fking fraudsters the lot of em.

Big difference between having useless admin which causes mistakes, and fraud. And the OP says his insurance company paid him out on a total loss claim. Unusual for fraudsters to pay out to the person they plan on defrauding.

[Tallbut Buxomly]

Ah yes this would be the policy for which they took the money before sending him the renewal letter and they then wanted to keep a portion of the money they had taken for cover provided between taking the money and sending out his renewal paperwork.

[poing]

So were they trying to insure you on a car you no longer have? Because if so then they can't really claim they were proving a service since the car isn't yours/doesn't exist. If that's the case they should refund you, not charge you, for something they couldn't possibly provide.

If they were providing cover on a car you do have then surely you would already have insurance of your own? In which case isn't it illegal to insure the same car twice? So ask them if they would like to compensate you for effectively causing you to break the law, this should see them return the money.

Isn't insurance like anything else where you have a period of time that you can reject it?