Z4M/service related advice required
Discussion
As you may have seen i have been looking for a Z4M to replace my current Focus ST and i found a car that was advertised as FBMWSH,etc,etc.
When i went to look at the car the supplying dealer stated that they would find the service book and look into why the car had an inspection I instead of II before collection so i placed a deposit on the condition the car had full FBMWSH and this service was correct so i was able to obtain warranty through BMW.
So they then said it didnt't have a service book hence the reason an inspection I was carried out. My initial reaction was to ask for my deposit back (which i did, see thread on here). I was then forwarded some information by the supplying dealer regarding the service history also stating that it had a comprehensive history but he couldn't find the book.
I rang BMW and got my cousin in the trade to get the details of all warranty work carried out and it turns out the car has got a full service history and was supplied as an AUC car only 12,000 miles ago but none of this is documented. It has had new pads, discs, tyres,fluid, etc at that service and up until now. With this information i go back to the dealer asking him to get the service book sent around. One of the dealers who carried out 8 of the 10 jobs including servicing is only 40 minutes up the road, the other is in derby and the other is local as the dealer had the car serviced last. This should take a week max (drive it up the road get the stamps then send it recorded delievry to derby).
I also asked to get the dealer to sort the other details so that the inspection I is then a II and a covering letter to state that the servicing was carried out within the mileage and time tolerances of BMW's service schedule (the car has only done 200 miles since the last service) so that i can get the warranty. In addition to this he will need to cover the first month of my ownership as BMW warranty takes a month to kick in.
So he agreed two weeks ago, all sorted. But then he notifies me today that he hasn't sent the service record off, do i want to pay the £120 or £300 for the cover for the first month (depending on value of cover) and am i still on to pick the car up this saturday!
I replied that i am not as i am unable to get the warranty issue sorted until i have documented service history and i don't want to buy a car that doesn't have fully service history as previosuly stated.
If the car was as stated (i.e. full documented service history) i could have purchased warranty immediately (by law he has to cover the first three months so the first month would be covered) and already had the car.
Sorry for the long post but what do you think my next step should be?
The car is ideal and if covered by comprehensive BMW warranty i can foresee no problems but i am losing patience with the dealer. I mean how hard is it to get a service book stamped, take the car to a dealer and get a few service items carried out with a cover letter.
Thanks for reading.
When i went to look at the car the supplying dealer stated that they would find the service book and look into why the car had an inspection I instead of II before collection so i placed a deposit on the condition the car had full FBMWSH and this service was correct so i was able to obtain warranty through BMW.
So they then said it didnt't have a service book hence the reason an inspection I was carried out. My initial reaction was to ask for my deposit back (which i did, see thread on here). I was then forwarded some information by the supplying dealer regarding the service history also stating that it had a comprehensive history but he couldn't find the book.
I rang BMW and got my cousin in the trade to get the details of all warranty work carried out and it turns out the car has got a full service history and was supplied as an AUC car only 12,000 miles ago but none of this is documented. It has had new pads, discs, tyres,fluid, etc at that service and up until now. With this information i go back to the dealer asking him to get the service book sent around. One of the dealers who carried out 8 of the 10 jobs including servicing is only 40 minutes up the road, the other is in derby and the other is local as the dealer had the car serviced last. This should take a week max (drive it up the road get the stamps then send it recorded delievry to derby).
I also asked to get the dealer to sort the other details so that the inspection I is then a II and a covering letter to state that the servicing was carried out within the mileage and time tolerances of BMW's service schedule (the car has only done 200 miles since the last service) so that i can get the warranty. In addition to this he will need to cover the first month of my ownership as BMW warranty takes a month to kick in.
So he agreed two weeks ago, all sorted. But then he notifies me today that he hasn't sent the service record off, do i want to pay the £120 or £300 for the cover for the first month (depending on value of cover) and am i still on to pick the car up this saturday!
I replied that i am not as i am unable to get the warranty issue sorted until i have documented service history and i don't want to buy a car that doesn't have fully service history as previosuly stated.
If the car was as stated (i.e. full documented service history) i could have purchased warranty immediately (by law he has to cover the first three months so the first month would be covered) and already had the car.
Sorry for the long post but what do you think my next step should be?
The car is ideal and if covered by comprehensive BMW warranty i can foresee no problems but i am losing patience with the dealer. I mean how hard is it to get a service book stamped, take the car to a dealer and get a few service items carried out with a cover letter.
Thanks for reading.
Are you buying from a BMW dealer?
If you are, then the AUC warranty covers you for a year anyway, so you wouldn't need to buy an extended warranty.
If not, I doubt the seller would pay for you missing one month's warranty as I assume they'll be providing some sort of warranty anyway, and in theory they should cover anything the BMW one would.
I had a similar problem with my service history - the dealer said it had FBMWSH but the book said it didn't, and BMW Customer Services agreed with the book. In my case the dealer did ultimately carry out the service, but hadn't recorded it on the BMW system as BMW was updating their networks. Still had to drive around the dealerships myself to get the missing stamps - fortunately my work means I drive around all parts of Britain, so it wasn't too much of a chore to do so - except for the morning I was supposed to be doing a 200 mile round trip to get the stamp (and work and visit friends) it was a bit snowy.
If you are, then the AUC warranty covers you for a year anyway, so you wouldn't need to buy an extended warranty.
If not, I doubt the seller would pay for you missing one month's warranty as I assume they'll be providing some sort of warranty anyway, and in theory they should cover anything the BMW one would.
I had a similar problem with my service history - the dealer said it had FBMWSH but the book said it didn't, and BMW Customer Services agreed with the book. In my case the dealer did ultimately carry out the service, but hadn't recorded it on the BMW system as BMW was updating their networks. Still had to drive around the dealerships myself to get the missing stamps - fortunately my work means I drive around all parts of Britain, so it wasn't too much of a chore to do so - except for the morning I was supposed to be doing a 200 mile round trip to get the stamp (and work and visit friends) it was a bit snowy.
I am not buying from a BMW dealer and the dealer is saying that i will not have any cover from him to cover the one month which i know he can't do.
I think he is reluctant to spend money as he will already have to pay around £300 to get the additonal items to the inspection I completed to complete the service history.
For me it is easy either he gets the service done, the book stamped and covers the first month (after that it doesn't matter as i will have BMW warranty meaning the other two months don't matter surely doing him a favour) or i walk.
There is another two cars for sale at the moment that look good and im tempted to have a look at them even though they are a bit dearer they may be more generous with my px.
I think he is reluctant to spend money as he will already have to pay around £300 to get the additonal items to the inspection I completed to complete the service history.
For me it is easy either he gets the service done, the book stamped and covers the first month (after that it doesn't matter as i will have BMW warranty meaning the other two months don't matter surely doing him a favour) or i walk.
There is another two cars for sale at the moment that look good and im tempted to have a look at them even though they are a bit dearer they may be more generous with my px.
If the dealer is this s
t when selling a car, can you imagine what he'd be like if you have a problem in the first month?
It's not like it's a banger or something, where you'd expect them the tell you to STFU!
He's either lost the service history the original seller gave him (most likely), or the original seller didn't have one (not likely for most Z4M owners), or there's something dodgy (least likely).
Write him a letter detailing what you expect, and the timescales you're willing to allow him, and ask him for a formal reply within 7 days. Send it by recorded delivery and then if he doesn't reply, or doesn't fix the issue, then tell him to self-fornicate.
t when selling a car, can you imagine what he'd be like if you have a problem in the first month?It's not like it's a banger or something, where you'd expect them the tell you to STFU!
He's either lost the service history the original seller gave him (most likely), or the original seller didn't have one (not likely for most Z4M owners), or there's something dodgy (least likely).
Write him a letter detailing what you expect, and the timescales you're willing to allow him, and ask him for a formal reply within 7 days. Send it by recorded delivery and then if he doesn't reply, or doesn't fix the issue, then tell him to self-fornicate.
mmm-five said:
If the dealer is this st when selling a car, can you imagine what he'd be like if you have a problem in the first month?
It's not like it's a banger or something, where you'd expect them the tell you to STFU!
He's either lost the service history the original seller gave him (most likely), or the original seller didn't have one (not likely for most Z4M owners), or there's something dodgy (least likely).
Write him a letter detailing what you expect, and the timescales you're willing to allow him, and ask him for a formal reply within 7 days. Send it by recorded delivery and then if he doesn't reply, or doesn't fix the issue, then tell him to self-fornicate.
I have emailed him and im awaiting his reply. If he gets the service history documented (the dealers have confirmed that it has been carried out) and covers the first month with a suitable warranty whilst I wait the month till I'm on the BMW scheme then I have no problems. I just really don't see why it is taking him so long............ I just want it sorted as I'm set on a Z4M roadster or coupe and I can't bloody wait to have one outside everyday with full warranty so I have no chance of any headache!t when selling a car, can you imagine what he'd be like if you have a problem in the first month?It's not like it's a banger or something, where you'd expect them the tell you to STFU!
He's either lost the service history the original seller gave him (most likely), or the original seller didn't have one (not likely for most Z4M owners), or there's something dodgy (least likely).
Write him a letter detailing what you expect, and the timescales you're willing to allow him, and ask him for a formal reply within 7 days. Send it by recorded delivery and then if he doesn't reply, or doesn't fix the issue, then tell him to self-fornicate.
An update.
I emailed the independent dealer saying in no uncertain terms would I accept the without the service work, stamped service book and I wouldnt pay for the first 30 days warranty as by law he is obliged to cover the first 90 days.
He offered a refund which I accepted then he sent a follow up email stating he would be looking into the option of taking out expenses he had incurred!
I have refuted this saying the service book should have been attained and stamped before proceeding with the work. He has had the car mot'd, serviced(from a I to a II) without getting the rest of the history( he also claims that as its on BMW's system it has fsh) and that he will not pay to cover the first 30 days (£300) even though by law he had to cover the first three months.
I really don't understand his angle, the car was described as fbmwsh and as he has ha to pay to correct this he is unwillinging to pay for the warranty(it takes 30 days for the BMW one to kick in)
Any advice would be appreciated as I'm getting highly pee'd off with the situation.
Thanks in advance
I emailed the independent dealer saying in no uncertain terms would I accept the without the service work, stamped service book and I wouldnt pay for the first 30 days warranty as by law he is obliged to cover the first 90 days.
He offered a refund which I accepted then he sent a follow up email stating he would be looking into the option of taking out expenses he had incurred!
I have refuted this saying the service book should have been attained and stamped before proceeding with the work. He has had the car mot'd, serviced(from a I to a II) without getting the rest of the history( he also claims that as its on BMW's system it has fsh) and that he will not pay to cover the first 30 days (£300) even though by law he had to cover the first three months.
I really don't understand his angle, the car was described as fbmwsh and as he has ha to pay to correct this he is unwillinging to pay for the warranty(it takes 30 days for the BMW one to kick in)
Any advice would be appreciated as I'm getting highly pee'd off with the situation.
Thanks in advance
FamilyDub said:
There are other Z4M's out there, you know.
In this case, it seems like someone somewhere really doesn't want you to have this car.
Just sayin'...
I know it's just the dealer is refusing to give me my money back now...........In this case, it seems like someone somewhere really doesn't want you to have this car.
Just sayin'...
Don't know whats happening with the repeated posts (iPhone) .....
FamilyDub said:
Is it a significant amount...?
£500, so yes and he is refusing on the basis he has got it serviced, etc but still has no service book and is refusing to provide any warranty once the car leaves his showroom and now it's the weekend.He stated he had the service book and apparently he lost it. He is refusing to pay for warranty as the last service was incorrect and he has had to pay to correct that.
The car is fine and if it gets documented would be ideal, I have no problem with taking the car as agreed but he keeps moving the goal posts which is frustrating!
Option 1 - see trading standards - you placed a conditional deposit. Trader has not met conditions. I would have thought you are entitiled to full refund due to breach of contract. Thus trading standards and small claims court.
Option 2 - Walk away. Be glad you've paid £500 to avoid you and all your friends ever buying a car from this trader. If the M goes wrong you'll need a cast iron warranty and a helpful trader. The warranty and you will need a FBMWSH and the dealer has already demonstrated how helpful he is.
Option 2 - Walk away. Be glad you've paid £500 to avoid you and all your friends ever buying a car from this trader. If the M goes wrong you'll need a cast iron warranty and a helpful trader. The warranty and you will need a FBMWSH and the dealer has already demonstrated how helpful he is.
ian in lancs said:
Option 1 - see trading standards - you placed a conditional deposit. Trader has not met conditions. I would have thought you are entitiled to full refund due to breach of contract. Thus trading standards and small claims court.
Option 2 - Walk away. Be glad you've paid £500 to avoid you and all your friends ever buying a car from this trader. If the M goes wrong you'll need a cast iron warranty and a helpful trader. The warranty and you will need a FBMWSH and the dealer has already demonstrated how helpful he is.
Cheers, I was thinking more option 1 as he hasn't met his side of the deal he has broken the terms of our arrangement and I should get my full deposit back. If I have any problems and he indicates that he will not resolve this amicably then I'll contact trading standards. I was thinking this just needed it confirmed, the worst thing is I have checked and the car has fsh he just needs to get the book stamped and uphold the 90 days that he is due to by law. Completely baffling. Option 2 - Walk away. Be glad you've paid £500 to avoid you and all your friends ever buying a car from this trader. If the M goes wrong you'll need a cast iron warranty and a helpful trader. The warranty and you will need a FBMWSH and the dealer has already demonstrated how helpful he is.
He's not incurred £500 of expenses as he'd have had to get the service history in good order it anyway to sell it to another buyer.
Have you got any written evidence of what conditions you agreed with your deposit? If not, you may find it difficult to prove he's breached the conditions of the deposit.
Have you got any written evidence of what conditions you agreed with your deposit? If not, you may find it difficult to prove he's breached the conditions of the deposit.
mmm-five said:
He's not incurred £500 of expenses as he'd have had to get the service history in good order it anyway to sell it to another buyer.
Have you got any written evidence of what conditions you agreed with your deposit? If not, you may find it difficult to prove he's breached the conditions of the deposit.
I asked for my deposit back before any work was under taken. He then sent an email detailing what he would do before proceeding which I agreed to. But he still doesn't have the service book and he is saying I have to pay for the first months warranty.Have you got any written evidence of what conditions you agreed with your deposit? If not, you may find it difficult to prove he's breached the conditions of the deposit.
I have this all documented in a series of emails as I never trust verbal agreements. I'll happily forward the emails on if anyone can provide some definitive independent advice.
Thanks again.
An update.
The dealer has agreed to give me my deposit back, but wont transfer it as he is being awkward. The search through the classifieds goes on and a trip to SUSSEX
is necessary. He won't give me cash just to be extra awkward only a cheque!
I strongly recommend avoiding this place for anyone in doubt ill show you 40 pages of emails!
Thanks for all the help
The dealer has agreed to give me my deposit back, but wont transfer it as he is being awkward. The search through the classifieds goes on and a trip to SUSSEX
is necessary. He won't give me cash just to be extra awkward only a cheque!I strongly recommend avoiding this place for anyone in doubt ill show you 40 pages of emails!
Thanks for all the help
Froomee said:
The search through the classifieds goes on and a trip to SUSSEX is necessary.
If that's the place that's not in EAST SUSSEX, then they gave me the runaround when they wanted to buy mine off me. They agreed a price for mine which was considerably less than I'd advertised it for, based on it being sold to the trade. A week later, and just before the driver was about to set off from down south, they phoned to say they'd over-valued my car and had given the driver a banker's draft for £2k less as mine wasn't in pristine/showroom/ready-to-retail condition, despite me telling them this when they first enquired. is necessary.I told them to FRO!
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