Anyone here work for the "Naval rank" multi- car ins co

[Blues]

...or have a direct phone number to someone who can help?

I insure 5 cars separately, and have eventually decided to step out of dinosaur mode, and try for the multicar policy that they advertise so heavily. I spent ages entering all of the details like a good boy, and press the button and... "technical error" call this number.

So I get through to a patronising little st from the land of sheep, who decides to take me through every line of my data entry, and presumably presses a button, and quotes me for 4 of the cars. "we won't cover the TVR because you have stated that it is supercharged".

Ah, says I. It would have been helpful if the system had told me that eh?
"We don't do that, otherwise you would just go back and uncheck the box, and you wouldn't be properly insured".
Really? WTF?, "so we make you ring us up"

However, the prices he has given me sound pretty good. So I ask him to delete the TVR details, so that i will be able to log in and refer back to the quote for comparison purposes. "No problem" he sang out in his heavy accent.

No problem? not if you don't fking well do it matey boy, no problem to you at all!!!
I can access my on-line quote, but can't change a thing, without getting "technical fking error" messages.

Call back again, get a similar lava-bread eating accent. He listens to my issue, tells me it is a Customer Service problem, and transfers me to them. OK, perhaps we will get somewhere.

Well fk pig, apparently not!! You see, according to the next moth breathing valley-dweller, you have to be a fking customer in order to benefit from customer fking services. Until I buy this insurance, that I can't view on line, I'm not classed as a customer, so can't "enjoy" the wisdom of those who are there to service customers. "I'll need to pass you back to sales"

AAAAAAARRRRGGGGGGG

Cue cute American female voice (I have been on the phone so long I am now "following the sodding sun FFS")

So, we start with the story from the beginning, getting more and more frustrated, but she has a cute voice and does her best to sound interested. "Ah, I can see the problem sir", one of the cars does not qualify for our insurance cover. Great! I veeeery patiently acknowledge that I know this, and ask if she can simply delete it from the quote, so that I can access it. She'll "do her best", and then runs through every single fking line in the quote again, for all (now 4) cars, and all four drivers, and the various combinations of drivers and cars.

And again I get the quotes. "Wonderful" say I. "can I see these on-line?" On being advised that I can, I request that she stays on the phone whilst I check. Bugger All! (that's what I can see, not an instruction to those with whom I have been speaking with previously).

She helpfully tells me that she will e mail the quote to me, and that the on-line issue is probably a problem with cookies!!! Oh do come on madam! What? how many fking cookies am I supposed to eat before it will work then? No, I should close down my browser, re-boot my machine, and it will all work perfectly. HA!

So this cute sounding little American sales girl, provides me with technical support, which had as much effect as me scratching my bks. Still,I have the e mail to read... BUT it only relates to two of the sodding cars. For reasons she could not explain, beyond "I've never had a problem like this before", it only processed two of the 4 cars.

Having by now lost the will to live (as no doubt will you, if you have read this far), I thanked her for her time, and said my goodbyes.

So, great knowledgeable PH, what to do?


thanks, that feels so much better

[B'stard Child]

Zollar?

[LC23]

Is Naval Rank rhyming slang?

[The Nur]

B'stard Child said:

Zollar?

I'm fairly sure that he does. I'm not following you B'stard, honest.

[B'stard Child]

The Nur said:

B'stard Child said:

Zollar?

I'm fairly sure that he does. I'm not following you B'stard, honest.

That's OK - I'm following you

Insert usual PH stalker references

[B'stard Child]

LC23 said:

Is Naval Rank rhyming slang?

A

D

M

I

R

A

L

[SirSamuelOfBuca]

I had problems with them. I phoned up and said can I speak to a manager. I wouldnt tell them my issue. Get through to a manager they sort my problem out and don't charge me for the insurance change as they had 'had some texhnical issues' so I'm 200quid better off.
Still won't use them on renewal.

[Steffan]

The really sad part is that having brought out a product that is clearly needed, devised a media advertising campaign successfully to introduce the product into the market and generated shed loads of business the idiots have ballsed the whole job.

Hap'oth of tar approach.

They should use the OP's post as an object lesson in teaching thier employees how easy it is to throw away all the time effort and money needed to get customers to use their services in preference to competitors.

Running it past the AGM would be good when the Accounts are being approved.

How to ruin a business without really trying.

And they have DONE the hard bit.

Oh! Dearie me.