Are Santander really that bad?
Discussion
I was originally with Alliance & Leicester as their customer service was great. I went to Santander in the takeover who gave me a new sort code and account number for what was essentially the same account. They informed all of my direct debits of the new details and all but one moved over without a problem.
The one problem was a Santander credit card! I noticed the payment hadn't gone out to them and called on the same day and they stated they'd not been told (by themselves!) the new details! The changeover came with a guarantee from Santander to reimburse any charges caused by he changeover. I was charged late payment and a mark for the same put on my credit file. It took a full three months to get it sorted. I've never had such por service.
I moved to first direct as a result and couldn't be happier or more smug to call and speak to a real human in Britain any time I've I call the bank. Great customer service.
The one problem was a Santander credit card! I noticed the payment hadn't gone out to them and called on the same day and they stated they'd not been told (by themselves!) the new details! The changeover came with a guarantee from Santander to reimburse any charges caused by he changeover. I was charged late payment and a mark for the same put on my credit file. It took a full three months to get it sorted. I've never had such por service.
I moved to first direct as a result and couldn't be happier or more smug to call and speak to a real human in Britain any time I've I call the bank. Great customer service.
They are truly shocking.
My experience is across a few companies and accounts and their failure rate was near 100%.
From wrong charges and transactions, to sheer incompetence in simple functions.
Now 75% of those accounts are closed and things are much better.
I can honestly say 100% they are the worst bank in the country. Avoid like the plague.
My experience is across a few companies and accounts and their failure rate was near 100%.
From wrong charges and transactions, to sheer incompetence in simple functions.
Now 75% of those accounts are closed and things are much better.
I can honestly say 100% they are the worst bank in the country. Avoid like the plague.
my daughters boyfriend was charged £25 for being overdrawn, when he was a)£1:70 in credit b)out of the country and not using the account.
no standing orders or direct debits, except his wages used to be paid into it before he went travelling.
i had to get in touch with him, so he could write them a letter so I could talk to them about his account (he was in the far east and money was tight etc)
I spoke to them eventually when the wrote to me, and they agreed that they would refund the money as it was their mistake.
Next month, £25 charge for being overdrawn, because of the charge wrongly applied in the 1st place. Then they refused to speak to me as I wasn't the account holder even though he had written to them, and they had in the past.
The charges got to over £200 and 3 letter from him before I managed to get a human being on the phone who sorted it out, seemed in the previous 9 months or so I had been speaking to trained greased weasels and nothing had been done.
Unsurprisingly they had been voted worst bank in the high st for the last 3 years running, although I think Lloyds has just been passed that poisoned chalice.
no standing orders or direct debits, except his wages used to be paid into it before he went travelling.
i had to get in touch with him, so he could write them a letter so I could talk to them about his account (he was in the far east and money was tight etc)
I spoke to them eventually when the wrote to me, and they agreed that they would refund the money as it was their mistake.
Next month, £25 charge for being overdrawn, because of the charge wrongly applied in the 1st place. Then they refused to speak to me as I wasn't the account holder even though he had written to them, and they had in the past.
The charges got to over £200 and 3 letter from him before I managed to get a human being on the phone who sorted it out, seemed in the previous 9 months or so I had been speaking to trained greased weasels and nothing had been done.
Unsurprisingly they had been voted worst bank in the high st for the last 3 years running, although I think Lloyds has just been passed that poisoned chalice.
I've been with them for a year or so with no problems.
My girlfriend has just transferred to them and they blocked the first payment she tried to make from the account, which was to her credit card company, and then it took her several days get it sorted out and couldn't get a straight answer from them on whether they'd pay the charges if her credit card wasn't paid off in time.
My girlfriend has just transferred to them and they blocked the first payment she tried to make from the account, which was to her credit card company, and then it took her several days get it sorted out and couldn't get a straight answer from them on whether they'd pay the charges if her credit card wasn't paid off in time.
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