Non-Dealer servicing affecting warranty?

[petelong]

Just had a dashboard message on my Cayenne Diesel says it needs an oil change after only 16K miles. We have a local Porsche specialist who can do the oil change for 1/3 of the dealer cost, plus I have a 100+ round trip to the dealer. Question is, would this affect the Porsche warranty if I go to the local independent specialist?

[thegoose]

If it's factory warranty and they use Porsche filter and Porsche approved oil then you'll be fine for keeping the warranty valid (much less so any goodwill in future), but I think it'll affect the desirability and value of the car. For example, if you or the next owner wanted to extend the warranty you'd have to have a major service at Porsche, whether due or not, in order for it be accepted. I'd try and negotiate with the OPC about them doing it and also get them to collect/deliver.

[petelong]

Thanks for the quick response. Our warranty is a Porsche approved warranty on a pre-owned car, so not a factory warranty. I read through the T's and C's and, as you say, as long as Porsche parts are used, it shouldn't be a problem. I thought there was a recent change to legislation regarding OEM warranties, but I can't seem to find any info online, yet! Once again thanks for the response.

[Porkupine]

petelong said:

Thanks for the quick response. Our warranty is a Porsche approved warranty on a pre-owned car, so not a factory warranty. I read through the T's and C's and, as you say, as long as Porsche parts are used, it shouldn't be a problem. I thought there was a recent change to legislation regarding OEM warranties, but I can't seem to find any info online, yet! Once again thanks for the response.

That change is only with the new car warranties, not on used cars - these can still stipulate Terms and conditions such as restriction on servicing.
Also, think you will find to keep it in tact, you will need to service via OPC only. When they say Porsche parts, they probably refer to brakes, tyres, etc.

[gsewell]

Providing you keep receipts for the Porsche genuine filters and Porsche approved oil, you should be OK.

[E30M3SE]

petelong said:

Our warranty is a Porsche approved warranty on a pre-owned car, so not a factory warranty.

gsewell said:

Providing you keep receipts for the Porsche genuine filters and Porsche approved oil, you should be OK.

No he won't, as the used car warranty on his Cayenne will be an insurance policy and Block exemption rules do not cover insurance policies only manufacturer supplied new car warranties.

OP you will nullify your warranty by using an indie.

Have a little read of the T&C's of the warranty, as already posted by others above.

Edited by E30M3SE on Monday 5th March 13:47

[Ekona]

The actual line in the warranty voiding bit (as pointed out to me the other day) is:

- Service, repair or maintenance has previously been performed on the vehicle by You or by a third party who is not an authorised Porsche Centre/Authorised Porsche Service Centre

[Robsti]

I think using non Porsche air to inflate the tyres could invalidate the warranty!

[Soovy]

Right. Here's the answer.

For the new car warranty, you can service outside OPC using genueine parts as a result of EU BE rules.

For the Approved Used Warranty, you HAVE TO USE OPC FOR EVERYTHING otherwise your warranty will be void.


Very simple.

[Spy]

Soovy said:

Right. Here's the answer.

For the new car warranty, you can service outside OPC using genueine parts as a result of EU BE rules.

For the Approved Used Warranty, you HAVE TO USE OPC FOR EVERYTHING otherwise your warranty will be void.


Very simple.

Even tyres...assuming they are N rated ?

[Soovy]

Spy said:

Soovy said:

Right. Here's the answer.

For the new car warranty, you can service outside OPC using genueine parts as a result of EU BE rules.

For the Approved Used Warranty, you HAVE TO USE OPC FOR EVERYTHING otherwise your warranty will be void.


Very simple.

Even tyres...assuming they are N rated ?

By the letter of the contract, yes. Although I suspect common sense might prevail if you have a sensible dealer.

[petelong]

Just re-read the Warranty T's & C's, there is no mention of servicing being carried out by a non-Porsche service provider. The only conditions in which the warranty wouldn't be honoured are; if non-Porsche approved parts are fitted, or if the vehicle has been modified in a manner not approved by the manufacturer, or any recall notices have not been observed.

I'd be interested to know if the original 2-year manufacturer warranty is still in effect? I'm not sure where we stand on that.

The whole "Porsche Approved Warranty Insurance" sounds like a bit of mis-selling! We were not told that it is an insurance policy and weren't asked whether we actually wanted to pay for it. The dealer made it sound like it was included in the price of the vehicle, that is until we got the final paperwork and saw the price we'd actually paid!

Caveat emptor!

[gsewell]

When I bought my car, I specifically asked the sales droid about 3rd party servicing and his reply was along the lines of "providing you adhere to the service schedule and use genuine Porsche parts or Porsche approved parts (such as oil/tyres), then the warranty remains valid."

So from that, and the wording in the T&C's from the OP, we should be ok.

[Robsti]

Soovy will explain shortly!

[Soovy]

gsewell said:

When I bought my car, I specifically asked the sales droid about 3rd party servicing and his reply was along the lines of "providing you adhere to the service schedule and use genuine Porsche parts or Porsche approved parts (such as oil/tyres), then the warranty remains valid."

So from that, and the wording in the T&C's from the OP, we should be ok.

Read what I said below.

1. If your car is less than two years old, it's under new car warranty and the Block Exemption Rules apply. This means that you can service the car suing Porsche parts away from OPC and still be covered.

2. If your car is under the Approved Used Car warranty, then this is a contract for insurance against failure. This contract stipulates that you have to use OPC for everything. If you do not, your warranty is void. This includes batteries, trackers, and even one bloke on here who had to have his paintshield removed. The sales droid was lying to you. He has no right to alter the terms of the insurance contract between you and the warranty company (to which neither he or the OPC he works for are a party).

Ekona quoting the relevant clause said:

- Service, repair or maintenance has previously been performed on the vehicle by You or by a third party who is not an authorised Porsche Centre/Authorised Porsche Service Centre

Edited by Soovy on Monday 5th March 15:07

[Durzel]

I actually thought the text had been changed about having to use Porsche for servicing to "must use Porsche-approved parts", but I might be mistaken.

This seems to back up Soovy & Ekona's point.

[Soovy]

Durzel said:

I actually thought the text had been changed about having to use Porsche for servicing to "must use Porsche-approved parts", but I might be mistaken.

This seems to back up Soovy & Ekona's point.

Exactly.

Policy document said:

What is not covered?

1. .......

2. A claim made under Your Policy for the repair
or replacement of a defective system or
component shall be invalid if:

a) ..........

b) ..........

c) Service, repair or maintenance has previously
been performed on the Vehicle by You or by a
third party who is not an authorised Porsche
Centre/ Authorised Porsche Service Centre; or

Very clear.

Edited by Soovy on Monday 5th March 15:40

[petelong]

No wording like that in my warranty contract? Soovy what are you quoting wording from?

[Nano2nd]

petelong said:

No wording like that in my warranty contract? Soovy what are you quoting wording from?

It appears There have been some recent amendments they are quoting, your warranty has the same terms as mine the wording is different

[gsewell]

So, out of curiosity, what levels of pedantic do the insurance company go to to try to exclude claims. Taking wheels and tyres as an a example:
tyre size, make and model (n-rated) - fair enough - real safety issue
tyre tread depth - safety issue but may still be legal tyres even if below 3mm
fitted by 3rd party - not Porsche approved agent (e-tyres in my case)?
using tyre valves from 3rd party - not Porsche approve part
wheel size (diameter, width and offset), make and model - semi-reasonable to ensure that they don't damage the bearings or calipers although narrower wheels with spacers would have worked.
fitted by me as part of a summer/winter tyre swap - I'm not a Porsche approved service agent
tyre pressures - maintenance not done by Porsche approved agent (me?) using non-Porsche approved foot pump.
3rd party wheel centre caps - not Porsche approved part fitted by non-Porsche approved agent

There has to be a point at which a case action can be leveled for unfair terms and conditions.