Paypal Claim?

[Nicko_12345]

Hi,

I Recently purchased a MFD off a seller for my car, it was described as perfect with no missing pixels, when it landed with me it looked like this:



I opened a dispute with paypal and the seller turned it into a claim, the status says - being reviewed by paypal, its said this for about a week now.

I paid via paypal, not as a gift and funded the payment via my credit card, if for some strange reason paypal find the claim in the sellers favour (even though its totally obvious to any half brained chimp that the seller is trying it on) can i do some sort of charge back with my credit card company?

I know the part was only £80 but its the principal of the fact i might lose £80 to this clown that's really eating me....

Thanks in advance

Nick

[Nicko_12345]

Bump...

[Gareth79]

Yes, chargeback is always an option, and you would probably get the money back, but I think it's possible your PayPal account might get locked if the chargeback was after it was found in the seller's favour.

That said, you are pretty likely to win though, PayPal usually sides with the buyer if you provided enough information.

[Nickyboy]

How did Paypal find it in his favour? It quite obvious its faulty.

[Sarnie]

Nickyboy said:

How did Paypal find it in his favour? It quite obvious its faulty.

Who said that paypal found in the sellers favour??

As someone who has two eBay stores, Paypal will 99.9% find in your favour, as long as there is nothing in his listing pertaining to the faults. They will ask you to return the item (always send it recorded delivery) and refund you on it's return.

[Nicko_12345]

Paypal found the case in my favour, i have got to return the item to him, in the text conversation we had he said he would refuse delivery, how would i stand them?

[Sarnie]

Nicko_12345 said:

Paypal found the case in my favour, i have got to return the item to him, in the text conversation we had he said he would refuse delivery, how would i stand them?

Advise Paypal of what he intends to do and ask them how they want you to proceed?

It's 100% imperative that you send the item recorded delivery and keep a copy of the receipt.

[Nicko_12345]

Sarnie said:

Advise Paypal of what he intends to do and ask them how they want you to proceed?

It's 100% imperative that you send the item recorded delivery and keep a copy of the receipt.

I was going to send it special delivery to be fair, i will call paypal later and explain..

[driverrob]

Nicko_12345 said:

... i will call paypal later and explain..

Is there a 'phone number????
I'd love to be able to speak to a human at PayPal about a problem I've had with them.

[Nicko_12345]

driverrob said:

Is there a 'phone number????
I'd love to be able to speak to a human at PayPal about a problem I've had with them.

Yep, login to your account then scroll to the bottom and click contact us then call, then it makes you a 6 digit code to call the number

[Sarnie]

driverrob said:

Is there a 'phone number????
I'd love to be able to speak to a human at PayPal about a problem I've had with them.

08707301880

[Nickyboy]

Sarnie said:

Who said that paypal found in the sellers favour??

As someone who has two eBay stores, Paypal will 99.9% find in your favour, as long as there is nothing in his listing pertaining to the faults. They will ask you to return the item (always send it recorded delivery) and refund you on it's return.

My bad i missed the "if" it was found in the sellers favour. Thought that strange

[Nicko_12345]

Case found in my favour, full £80 returned to me.

I'm shocked to say this but I found Paypal very very helpful and easy to deal with during this, which is a surprise!

Scammer 0

Nicko_12345 1.

Here is another MFD I have got hold of to, fully working!