Tale of woe

[crankedup]

My Raymond Weil was in need of a new battery, instead of sending it back to RW I thought I would be clever and save a few quid. Took it into a local jewellers and they told me to come back in one hour to collect said watch. One hour passes and sure enough my watch is ready, they showed me the watch and popped it into a little sealed bag. I paid, stuffed the watch into my pocket and hurried back to the car park before I got an overstay ticket. Home, opened little bag and found that the back case of my watch had been butchered, they must have opened it with a chisel! I wish I had inspected it properly before leaving the shop and then I may have had a chance of having a repair. All for saving twenty quid

[Hoofy]

RW could have done the same thing. I would go back and complain.

[crankedup]

May give complaining a go but I doubt I will get far, I have myself to blame for trusting them to do a good job.

[Hoofy]

If the case was tight (screwback presumably?) then there's a good chance an official person would have hoofed it, too. Difference is, I guess, they might replace the back (but fat chance) and you'd still pay a bit more.

[Paneraij]

Any case back can become damaged when it is removed, it is impossible to guarantee that it won’t be as it depends on too vital things.

1. As mentioned how tight the case back is on the case (this is impossible to know in advance)

2. The ease of fitting in the tools to remove the case back (some manufacturers do not consider this in the design phase!)

That said it does also come down to the ability and professionalism of the person undertaking the work BUT the unforseen can happen. I have seen some high end Jewellers muller case backs but I have also seen manufactures do the same.

[crankedup]

Don't feel quite as bad now having read the posts. worse things happen.

[mikeveal]

Cartier did that to my Roadster.
They also added a small dent and over polished the case, softening all the edges.

All of which I noticed after I'd taken the watch home.