Advice on complaints

[josh bear]

Hi all

Assume for a minute I bought a new vantage and drove it home to find it had a serious fault. Assume The dealer has been great up to now but if I wanted to express my disappointment to AM directly can anyone point me in the right direction?

Thanks for any help

Best regards

Josh

[Murph7355]

If the dealer's dealt with it satisfactorily, why bother? st happens, it's the way it's handled that's key.

What do you wish to gain from escalating up to AM HQ?

Do you wish any negative action against the dealer?

I'm fairly sure someone has posted the customer services details at Gaydon on here in the past, so a search might elicit it. Or you could just address a note to Customer Services/Relations at Gaydon. But make sure you know what you want to achieve clearly first

[Mr Purple]

An email to customer services is the way to go , simply explain the issue sensibly.
I had an issue i wasnt happy about and the response from AM customer services was quite superb. They assisted as go between with the necessary parties and my issue was solved.
I personally think the 'extra weight' of customer services helps focus the mind at the dealers.

[josh bear]

Thanks both. Very good advice.

Josh

[bluesatin]

if you want a reliable car buy a porsche!

[v8woollie]

I would speak to the dealer. Confirm to them that you have been happy with their service but you would like to express your disappointment directly to AM. I'm sure the dealer would point you in the right direction.

Any company that is focused on quality will welcome constructive criticism.

[Lunablack]

bluesatin said:

if you want a reliable car buy a porsche!

How original

[Grant3]

What was the fault?

[yeti]

bluesatin said:

if you want a reliable car buy a porsche!

One of the ones that had catastrophic engine failure due to IMS on the M96/M97 engines?

Or a different Porsche? Perhaps the one with a constantly leaking RMS. Yeah, one of those.

/996 owner as well

Try and think before you speak, TAGL.

[FeelingLucky]

bluesatin said:

if you want a reliable car buy a porsche!

I'm going out on a limb here, but you're being ironic, yes?

[josh bear]

Thanks all.

Situation resolved extremely well.

Josh

[F1 NDW]

josh bear said:

Thanks all.

Situation resolved extremely well.

Josh

Ah! you were the guy running around Gaydon with the baseball bat on Friday!

[josh bear]

Lol. I am off out today but will post all about my new vantage later and the service I received.

Josh

[Tony V12V]

bluesatin said:

if you want a reliable car buy a porsche!

Taken you since the 31st of March to come up with THAT sort of comment

[krisdelta]

josh bear said:

Lol. I am off out today but will post all about my new vantage later and the service I received.

Josh

Sounds like the right result and exactly what AM should be offering as a premium brand. Look forward to hearing about the new car.