Potential bun fight with main agent re: clutch. E63 M6
Discussion
Hi Guys,
my E63 M6 (55 plate) is currently with my main agent for a service, at the same time i have asked them to diagnose if there is a problem with the clutch/transmission generally. about 2 weeks ago i got the red (or may have been yellow, i was in such a panic i cant remember that clearly) cog of death stating "transmission failure". i promptly shut the car down and re-started, suffering no further issues, no limp mode, no nothing. since then i have explored the higher regions of the rev range, 90% of the time with no issue however at the weekend i experienced some slippage of the clutch at around 7k miles.
now the background, i have owned the car for 4 months, only covered 4k miles in that period and also only really done motorway miles, no town driving or streneous driving. it is under full AUC warranty. with the above in mind i thought it prudent to get my local BMW dealer to look at what the issue may be. now, i dont want to be faced with a £2.5k bill after such a short period with the car, this just doesnt seem reasonable.
shall i kick up a stink with the finance company? dealership i brought it from? whats the best thing to do if they say it is the clutch that has failed? surely morally id hope the dealer i brought from (an M specialist ill hasten to add) will sort this?
my E63 M6 (55 plate) is currently with my main agent for a service, at the same time i have asked them to diagnose if there is a problem with the clutch/transmission generally. about 2 weeks ago i got the red (or may have been yellow, i was in such a panic i cant remember that clearly) cog of death stating "transmission failure". i promptly shut the car down and re-started, suffering no further issues, no limp mode, no nothing. since then i have explored the higher regions of the rev range, 90% of the time with no issue however at the weekend i experienced some slippage of the clutch at around 7k miles.
now the background, i have owned the car for 4 months, only covered 4k miles in that period and also only really done motorway miles, no town driving or streneous driving. it is under full AUC warranty. with the above in mind i thought it prudent to get my local BMW dealer to look at what the issue may be. now, i dont want to be faced with a £2.5k bill after such a short period with the car, this just doesnt seem reasonable.
shall i kick up a stink with the finance company? dealership i brought it from? whats the best thing to do if they say it is the clutch that has failed? surely morally id hope the dealer i brought from (an M specialist ill hasten to add) will sort this?
Edited by smokey145 on Tuesday 10th April 11:27
If the clutch or gearbox goes a few thousand miles into buying an AUC car I would expect them to cover any costs. Just act like you expect it to be covered and I would be pretty sure it would be. Should be able to plug it in and tell how much life is left on the clutch on that one I think so probably need at least 50% life on it or similar to be sold under AUC.
Don't panic......they will cover this, as to not to would open their AUC ideals to ridicule!
Contact customer services if the dealer is being awkward.....
customer.service@bmw.co.uk
You will then be able to relax and enjoy your car with a lovely new clutch and flywheel.....great selling point too!
Contact customer services if the dealer is being awkward.....
customer.service@bmw.co.uk
You will then be able to relax and enjoy your car with a lovely new clutch and flywheel.....great selling point too!
smokey145 said:
update:-
the dealer i brought the car from are being extremely unhelpful, insisting that i pay the £58 fee for the diagnosis. they assure me though that if it is a warranty item, i will be fully refunded.
at my f
king wits end with this . 
Go 50/50 with them on the diagnosis fee, or threaten Sale of Goods Act (sorry I haven't re-read your posts to see if SOGA is relevant)the dealer i brought the car from are being extremely unhelpful, insisting that i pay the £58 fee for the diagnosis. they assure me though that if it is a warranty item, i will be fully refunded.
at my f
king wits end with this . Deva Link said:
smokey145 said:
at my fking wits end with this .
You're at your wits end over £58? king wits end with this . anyway, they ran the car through the diagnosis, no issue with the clutch. the previously registered transmission based warning was due to the gear lever, no current faults logged.
so it turned out to be a bit of a non issue, im glad that its been resolved though, a little bit of piece of mind.
until the clutch does finally go
Despite te outcome there is still an issue with your dealer.
An AUC warranty should mean you will not have to pay anything toward reapairs in the AUC Warranty period. Even if you fry your clutch doing hill starts all day long or burst hoses that BMW have missed on inspection you should expect them to pay for every single penny of it until the AUC deal runs out. Approved Used Cars should give you peace of mind from the moment you drive off the forecourt right up until the cover runs out.
An AUC warranty should mean you will not have to pay anything toward reapairs in the AUC Warranty period. Even if you fry your clutch doing hill starts all day long or burst hoses that BMW have missed on inspection you should expect them to pay for every single penny of it until the AUC deal runs out. Approved Used Cars should give you peace of mind from the moment you drive off the forecourt right up until the cover runs out.
ecain63 said:
Despite te outcome there is still an issue with your dealer.
An AUC warranty should mean you will not have to pay anything toward reapairs in the AUC Warranty period. Even if you fry your clutch doing hill starts all day long or burst hoses that BMW have missed on inspection you should expect them to pay for every single penny of it until the AUC deal runs out. Approved Used Cars should give you peace of mind from the moment you drive off the forecourt right up until the cover runs out.
is diagnosis to find a fault that isnt actually there covered?An AUC warranty should mean you will not have to pay anything toward reapairs in the AUC Warranty period. Even if you fry your clutch doing hill starts all day long or burst hoses that BMW have missed on inspection you should expect them to pay for every single penny of it until the AUC deal runs out. Approved Used Cars should give you peace of mind from the moment you drive off the forecourt right up until the cover runs out.
Hmmm, a loss of traction would have the opposite of slipping clutch with respect to the engine RPM. Assuming the dsc was on then revs would be cut where slippage would be accompanied by a rapid rise in RPM without the associated acceleration.
This may sound patronising but I don't intend it to be so - Assuming you can afford to buy and run an M6 I personally would set aside the cash for the replacement clutch and forget about it. It's only money and if the clutch fails then bite the bullet and change it. Otherwise you will spend all the time worrying about something that may not happen and forfeit the enjoyment of driving it
Part and parcel of these cars are the high running costs and costly failure modes. If it's making you worry so much then thats not cool and you need to cut it loose
Plus the cost of the clutch is easily dwarfed by the galactic depreciation you are suffering as you read this
This may sound patronising but I don't intend it to be so - Assuming you can afford to buy and run an M6 I personally would set aside the cash for the replacement clutch and forget about it. It's only money and if the clutch fails then bite the bullet and change it. Otherwise you will spend all the time worrying about something that may not happen and forfeit the enjoyment of driving it
Part and parcel of these cars are the high running costs and costly failure modes. If it's making you worry so much then thats not cool and you need to cut it loose
Plus the cost of the clutch is easily dwarfed by the galactic depreciation you are suffering as you read this
Pig Skill said:
Hmmm, a loss of traction would have the opposite of slipping clutch with respect to the engine RPM. Assuming the dsc was on then revs would be cut where slippage would be accompanied by a rapid rise in RPM without the associated acceleration.
This may sound patronising but I don't intend it to be so - Assuming you can afford to buy and run an M6 I personally would set aside the cash for the replacement clutch and forget about it. It's only money and if the clutch fails then bite the bullet and change it. Otherwise you will spend all the time worrying about something that may not happen and forfeit the enjoyment of driving it
Part and parcel of these cars are the high running costs and costly failure modes. If it's making you worry so much then thats not cool and you need to cut it loose
Plus the cost of the clutch is easily dwarfed by the galactic depreciation you are suffering as you read this
dont worry, i havent taken that comment in a patronising manner. and i also have set the cash aside. this whole issue was more a principle thing, i wouldnt expect to have bought a car only 4 months ago (and in that period done 4k miles) and be looking at replacing the clutch. that just didnt seem reasonable to me seeing as i have not driven the car like a lunatic and it has been well looked after. i appreciate these things do happen as such, just not with the relative speed of me having owned the car.This may sound patronising but I don't intend it to be so - Assuming you can afford to buy and run an M6 I personally would set aside the cash for the replacement clutch and forget about it. It's only money and if the clutch fails then bite the bullet and change it. Otherwise you will spend all the time worrying about something that may not happen and forfeit the enjoyment of driving it
Part and parcel of these cars are the high running costs and costly failure modes. If it's making you worry so much then thats not cool and you need to cut it loose
Plus the cost of the clutch is easily dwarfed by the galactic depreciation you are suffering as you read this
ecain63 said:
Even if you fry your clutch doing hill starts all day long or burst hoses that BMW have missed on inspection you should expect them to pay for every single penny of it until the AUC deal runs out.
Abuse is not covered under AUC warranty - nor are wear & tear items, so if you track your car and wear out the pads/discs/clutch/tyres or damage the the alloys by hitting the kerbs too hard/often, then you'd look like a knob if you went into your dealer demanding a free replacement 
mmm-five said:
Abuse is not covered under AUC warranty - nor are wear & tear items, so if you track your car and wear out the pads/discs/clutch/tyres or damage the the alloys by hitting the kerbs too hard/often, then you'd look like a knob if you went into your dealer demanding a free replacement
They have to provide the car initially with all those things in good working order though, limits on the amount of tread left on the tyres before they have to change them before sale, brakes need to have a certain amount of life left in them etc. Most AUC cars Ihave new tyres and brakes all round to get them up to AUC standard for sale. They can plug the car in and get the life left on the clutch for the SMG gearbox and should only sell if it meets the AUC guidelines.Gassing Station | M Power | Top of Page | What's New | My Stuff