HELP Rolex stopped working!

[13 DJP]

So I bought my Rolex Yachtmaster new about 5 years ago and it`s never missed a beat.

Worn daily and usually left off on Fridays and Saturday daytimes, so usually requires winding at this point.

Went to put it on this morning, wound it up, set time and popped it on. Only noticed an hour or so later that it was not going round and hadn`t been since I set it

I`ve tried re-winding it, but nothing

Help, what do I do?

Cheers in advance
Dave

[stuartmmcfc]

send it for a service- it's about ready.

[13 DJP]

would they fix it in a service?

[Rowan138]

quite probably

[13 DJP]

Ok, sorry for all the questions, but how do I go about getting it serviced?

Do I need to take it into a Rolex dealer, or do I have to do ssomething different with it?

Cheers

[stuartmmcfc]

mines stopped a couple of times in the 25 years I've had it and a service sorted it out, plus it comes back looking like brand new.
If you've not investigated the cost then brace yourself

do a search here for rolex service- I used Russel Talerman who were quite a bit cheaper than rolex (and they are Rolex approved)
http://www.russelltalerman.com/
Alternatively a Rolex dealer will be able to help- you'll be without your watch for a few weeks either way though.

Edited by stuartmmcfc on Monday 16th April 19:32

[13 DJP]

How much

Typically I was round the corner from him this afternoon! I`ll investigate further, thanks for all your help.

[stuartmmcfc]

well, when you buy a Ferrari you don't expect the running costs to be the same as a Ford do you?
I can't remember how much mine was earlier this year but it was under £300 where Rolex would have charged £400+?
Mines a Datejust - so its probably a bit cheaper.

there's a price list page, looks about £380 for yours

[13 DJP]

Haha very true chum, very true

I automatically assumed they would send a horse drawn carriage to collect it whenever required

Yep, looks to be £380 plus VAT!

[GC8]

And an epic wait, usually.

[Nattyboy888]

Don't panic..my gmt stopped last year after 10 years of ownership. Serviced by local Rolex dealer (got a 'deal' and had the wife's done at the same time for £580). Both came back like nee

[volks al]

My 16610 stopped in a similar fashion. Dropped into Rolex St James for a service was only 3 years old. Broken mainspring was the fault and I was left with a £480 service bill. Sold it after that and covered my purchase price and service. Not so sure on having another if it does that every 3 years! Mine was a daily wearer.

[stuartmmcfc]

to be fair I wore mine daily for the first 17 years and it only stopped twice and I was a plasterer at the time.
People often assumed it was a fake as it was always covered in plaster and being dipped in and out of water all day 6 or 7 days a week so I think they're pretty hardy!

[johnfm]

Do ryte time service Rolexes?

[13 DJP]

Ok, so I`ve just dropped the watch into Baker Brothers Jewellers in Bedford to be sent to Rolex for the service and they`ve quoted £445 and 12 weeks

My biggest concern is that it seems to not be insured whilst with them! They stated they`ll keep it in the safe, but when they post it to Rolex it`ll only be covered up to £2500 (replacement cost £8k). They said I should have my own insurance to cover this.

Now my watch is insured via an add on to my home insurance with Barclays, but whether they will innsure a third party to post the watch or not I`m not sure (been on hold to them for over 20 minutes so far!).

So I`ve told them not to send it until I give the the green light, however this has got me thinking and I`ve done a bit of digging.

Does anyone recommend Watch Doctors? It appears they are localish and I can drop it off, 7 day turnaround and estimate of from £125 (firm quote whilst I wait when dropping off).

Am I missing a trick here? Why am I waiting 3 months and paying 3 times the amount and panicking about insurance when I can get it done with them?

What`s the catch and what should I do?

Cheers

[JoeShaw]

Just to throw my knowledge into the equation:

-I bought a 2002 Datejust Mens - Oyster Bracelet - Black MOP face - Diamond Bezel + Hour Dots.

Servicing played a massive part in the performance of mine. I purchased it last year, being told it had "just been serviced" sounds like a car!!

Couple of months down the line, it was losing a couple of minutes per day and gradually getting worse.

Took it to a jeweller friend of mine who has a rolex authorised service engineer there. He took the back off the watch and immediately told me it needed a component overhaul. £250 later and my watch now performs as it should! He had it machine polished whilst in his posession and it looks brilliant to say its nearly 10 years old!!

[anonymous-user]

stuartmmcfc said:

well, when you buy a Ferrari you don't expect the running costs to be the same as a Ford do you?

You get 7 years free servicing with a new Ferrari

[13 DJP]

Ok, Barclays have confirmed it is NOT insured whilt not with me or in my house, they will not insure it in transit or offer any sort of upgrade to do so.

Baker Bros offer no additional insurance cover over the £2.5k and don`t seem to think it`s an issue as they`ve never lost one

I`ve just rung them and am on my way back to collect it, just not happy with the "what ifs"

So, what now

[stuttgartmetal]

Err, give it to Rolex in New Bond Street, and ask them to phone you when its fixed.
Pay the bill.
WTF ?

[TonyHetherington]

13 DJP said:

Does anyone recommend Watch Doctors?

I've seen them mentioned a few times on here, always positively. Never used them myself, but seen good reviews on them.