Service woes, cr@p dealer

[Roger645]

Just had my F10 back from the dealer after two days for them to sort out the online services that have never worked in over a year. This was following my car having its first service and having to go back and wait over two hours whilst they corrected the oil level that was overfilled. They delivered to car back to my office and it now says that the service is overdue and the nave wants an activation code to start. Spoke to the service manager and I have to take it in again tomorrow for them to correct this issue. Well cheesed off, another Saturday morning interrupted to take my car back for them to make good their shoddy work. Anyone had any luck moaning to BMW UK about this type of thing?

[Cemesis]

Did you buy the car from the same dealer? I'd certainly take it to another dealership although in my experience all BMW dealerships I used have been poor.

Give BMW UK a ring and lodge a complaint against the dealer. I have given up with BMW and moved brands.

[Roger645]

Yes, this was the supplying dealer. I overheard the technician when the service advisor called my saying that the remote services only worked with the phone plugged into the car so he has clearly never been trained properly, this probably explains why none of the online services ever worked.