TAG Servicing at H Samuel
Discussion
My wife took her TAG S/EL in for a service to H Samuel after they had quoted her a price from their Official TAG Price list.
The watch came back within a month, very quick for a service, money paid and off to go home, within a week there was condensation on the glass, and then the watch stopped! Well another visit to H Samuel, again returned within four weeks. Went to pick up the watch and noticed that paint had come of the Bezel and there was a mark under the glass, like a spec of dust. Off it goes back again, four weeks later we go to pick up the watch, yes you know what happened next, paint still missing off the bezel, chip on the glass and more dust marks under the glass! The manager was so embarrassed, she said that she will now send it off now to TAG at their cost as the chap they have been using clearly had let them down, I said pardon, the chap we use! She said yes they use a specialist, I questioned this as we had paid 'official' TAG prices, she said they have always used specialists! At this point she offered a full refund and agreed to send it off to TAG.
Well the watch came back like new after 6-7 weeks.
Moral of the story, be careful when taking your watch to high street chains, my wife went there by mistake as she had got them mixed up! And I wasnt able to make a complaint because they are not 'official TAG dealers'!
The watch came back within a month, very quick for a service, money paid and off to go home, within a week there was condensation on the glass, and then the watch stopped! Well another visit to H Samuel, again returned within four weeks. Went to pick up the watch and noticed that paint had come of the Bezel and there was a mark under the glass, like a spec of dust. Off it goes back again, four weeks later we go to pick up the watch, yes you know what happened next, paint still missing off the bezel, chip on the glass and more dust marks under the glass! The manager was so embarrassed, she said that she will now send it off now to TAG at their cost as the chap they have been using clearly had let them down, I said pardon, the chap we use! She said yes they use a specialist, I questioned this as we had paid 'official' TAG prices, she said they have always used specialists! At this point she offered a full refund and agreed to send it off to TAG.
Well the watch came back like new after 6-7 weeks.
Moral of the story, be careful when taking your watch to high street chains, my wife went there by mistake as she had got them mixed up! And I wasnt able to make a complaint because they are not 'official TAG dealers'!
Interesting what you say about the paint coming off the bezel. My TAG went back for a service a couple of years ago and came back with some of the paint missing from the numbers on the bezel. I took it back and told them that it definitely hadn't been like that when I'd taken it in and it was sorted.
I then didn't wear the watch much for about a year or so but wore it on holiday last year. Within three days, there wasn't a single bit of paint left in the numbers on the bezel and even the bit of lume at the 12 o clock position had fallen out. I wasn't sure whether there were some particularly strong chemicals in the hotel swimming pool and haven't got round to sorting it yet.
Mine had been for a service via an approved TAG AD though and it took months to do so my understanding was that it had been back to TAG. Anyone else had problems recently with disappearing bezel paint?
Very naughty of Samuels to charge you TAG servicing prices whilst not using an authorised repairer though.
I then didn't wear the watch much for about a year or so but wore it on holiday last year. Within three days, there wasn't a single bit of paint left in the numbers on the bezel and even the bit of lume at the 12 o clock position had fallen out. I wasn't sure whether there were some particularly strong chemicals in the hotel swimming pool and haven't got round to sorting it yet.
Mine had been for a service via an approved TAG AD though and it took months to do so my understanding was that it had been back to TAG. Anyone else had problems recently with disappearing bezel paint?
Very naughty of Samuels to charge you TAG servicing prices whilst not using an authorised repairer though.
I used to work in an H.Samuels, and what they do is they take in a watch and some independent watch guy will come in once a week. They'll usually only service a brand that they sell for insurance purposes, but they can take anything in (depends really on the shop assistant serving you).
Nothing ever got sent to any manufacturer, be it seiko, casio, citizen, accurist, whatever.
Nothing ever got sent to any manufacturer, be it seiko, casio, citizen, accurist, whatever.
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