Airfix

[T5SOR]

I sent Airfix a request online as my cambelt on my Internal Combustion Engine model had broken. Not only did they send me one free of charge, I received it the next day. Amazing customer service!

[Brigand]

I agree, many years ago as a little lad I got a kit that had a few parts damaged on a sprue. I wrote a letter explaining the problem, and I think two days later I got a whole sprue of parts sent as a replacement.

Bonus extra parts!

[Eric Mc]

I asked for an additional set of decals for my Saturn IB and it arived two days later.

Top customer service.

[jmorgan]

Dear Airfix, I am missing parts 1-10 of my Bently.

Next week

Dear Airfix, I am missing parts 11-20.... and the instructions....

[Eric Mc]

Hmmm - I've a funny feeling they might smell a rat.