Remote viewing on Windows 2000 Server

[meeja]

How do you set up (as a user with administrative rights) the ability to remotely view (and interact) with another users terminal?

We can get the remote login, and in effect take over their screen, but it locks the user's workstation, which defeats the object when trying to help from another part of the building!

(Trying to save my legs!)

[JamieBeeston]

Hmm,

you want to share a desktop.

This feature was available in Windows XP, and was called 'remote assistance'

With 2000, I expect you would have to use VNC.
www.realvnc.com/

It would allow you to directly control the users Mouse / Keyboard. What you see, they see, if you move the mouse in your office, it moves it on their screen, and vice versa (you have a window with their screen inside)

I seem to recall with 2000 AS Server there was a way to control the Console, but I dont know if again, its exclusive.

[meeja]

The Server is Win 2000, but the clients are all XP.

We have tried the "Share Desktop" option, but that locks the client when you access their desktop.

I'd not thought of VNC though....

[meeja]

Sorted. VNC is the goodie.......

[JamieBeeston]

meeja said:

Sorted. VNC is the goodie.......

[zumbruk]

Bear in mind that the datastream between a VNC server and client is not encrypted, so anyone can sniff the administrator password... Not a problem on small (home) networks, but don't use it over the Internet!

[rich-uk]

Unless you use a VPN.

Windows 2000 comes with Terminal Server, you can use it in Administritave mode which means only 2 people can connect at once, but you don't have to get and CAL's (Client Access Licences)

You can use XP Remote Desktop Connection to connect to it.

[LaurenceFrost]

Net meeting works well too.

Just type 'conf' in the run box from the start menu.

[GreenV8S]

Webex is excellent as a WAN safe version of VNC, but you do need to pay a small subscription to use it.

[rdhawkins]

I work for a company that develops Remote Control software, quicker and more secure than VNC and WebEx. Ok, its more expensive than VNC but hey, what cost could you put on your data

Mail me offline if you want a link to an eval copy.

Rob

[dans]

I'd go for encrypted Terminal Server which is built into Win2K. I think that one will do 128 bit which is better than nowt. (and if you have a P800 or P900 there is a funky app which lets you get a remote desktop session open on the phone...)

VNC is not good unless you run it over a VPN, and I'd go as far as to suggest running the Terminal services session over a VPN too.

[greenv8s]

rdhawkins said:

I work for a company that develops Remote Control software, quicker and more secure than VNC and WebEx. Ok, its more expensive than VNC but hey, what cost could you put on your data Mail me offline if you want a link to an eval copy. Rob

Looks interesting, but your web site doesn't seem to include any price information?

[rdhawkins]

greenv8s said:

rdhawkins said: I work for a company that develops Remote Control software, quicker and more secure than VNC and WebEx. Ok, its more expensive than VNC but hey, what cost could you put on your data Mail me offline if you want a link to an eval copy. Rob Looks interesting, but your web site doesn't seem to include any price information?

We don't list prices on our site as we have a large international channel and don't want to p*ss them off by selling direct to customers.

You can e-mail our sales department for pricing info but generally we are competative with our peers (PCAnywhere for example).