Discussion
Received this text the other day after registering my interest ages ago in the new PO.
Text said:
Good morning sir. I m elmer frm omega boutique in landmark, jst to inform u dat we hav new omega planet ocean,pls visit our shop. Tnx
Well that message definitely portrays the Omega brand values to me...sneijder said:
Mattt said:
No it's legit.
This is in Qatar, where professionalism is mostly lacking.
Seriously ? I deal with Qatar Airways, they stand out from the others I handle as the most switched on. I guess your man from Omega is too busy fending the customers off with a pointy stick !This is in Qatar, where professionalism is mostly lacking.
I got a reply from Omega:
Omega UK said:
I can only apologize for communication that is so obviously below the standard we set ourselves as a brand. As far as I am aware, it is not standard practice for our boutiques to text customers, our UK boutiques would normally email instead. Furthermore it’s embarrassing that a member of staff would not only communicate so poorly, but to a customer. I apologize for the service you have received and will pass your complaint on to the correct regional department.
No free watch then Mattt said:
I got a reply from Omega:
They could have at least thrown in a free Swatch Omega UK said:
I can only apologize for communication that is so obviously below the standard we set ourselves as a brand. As far as I am aware, it is not standard practice for our boutiques to text customers, our UK boutiques would normally email instead. Furthermore it’s embarrassing that a member of staff would not only communicate so poorly, but to a customer. I apologize for the service you have received and will pass your complaint on to the correct regional department.
No free watch then 
Thank God that their reply was professional! Would be good to hear the regional area's response as well
Mark A B said:
You should reply in another language (as clearly he is using one) I start work with Omega Glasgow in June and this won't be happening...
I missed this before, well done.I don't think I've ever seen anyone from an AD post on a watch forum before, just the usual traders.
If you don't mind me being a nosey git, how did you get the job ? Did you have to demonstrate a knowledge of horology, or is it more selling skills. I've been half thinking of perusing something like this. Perhaps. Maybe.
sneijder said:
I missed this before, well done.
I don't think I've ever seen anyone from an AD post on a watch forum before, just the usual traders.
If you don't mind me being a nosey git, how did you get the job ? Did you have to demonstrate a knowledge of horology, or is it more selling skills. I've been half thinking of perusing something like this. Perhaps. Maybe.
Hope it wasn't perceived as me trying to gain a few extra sales over the rest of the team as we don't work like that. It's all about the customer experience with us and letting people know we are there just now.I don't think I've ever seen anyone from an AD post on a watch forum before, just the usual traders.
If you don't mind me being a nosey git, how did you get the job ? Did you have to demonstrate a knowledge of horology, or is it more selling skills. I've been half thinking of perusing something like this. Perhaps. Maybe.
It's not being nosey at all, I've had a intrest in watches for years worked in sales/retail too. then when I seen it advertised (more word of mouth) I thought I'd apply. It was a mix of horology and having a passion for the brand really. I'm not expected to assemble a coaxial with a blind fold on, but need to have a fair understanding of how it works and what makes it better than other movements for when the anoraks pop in.
If anyones in Glasgow after we open feel free to pop in for a coffee and a look about.
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