Advice from the ACO
Discussion
We met with our contact at the ACO earlier today, who informed us that they have found an unplanned "feature" of the parking and camping passes.
The passes are printed on new style/type of thermal paper for 2012. The "feature" is that details of the pass, including bar code are likely to disappear if the pass is exposed to more than 30 mins of sunlight!!
They have asked us to let customers and PHrs know of this problem and request that you only put the pass in your windscreen as you arrive at your campsite or parking area. Once parked, they recommend that you turn the pass round in its pouch (or put it somewhere safe) to avoid it going completely black and unusable.
This is a genuine request and will hopefully reduce issues during the week of race. If we are told anything more we will certaninly let you know.
Brian, 1st Tickets
The passes are printed on new style/type of thermal paper for 2012. The "feature" is that details of the pass, including bar code are likely to disappear if the pass is exposed to more than 30 mins of sunlight!!
They have asked us to let customers and PHrs know of this problem and request that you only put the pass in your windscreen as you arrive at your campsite or parking area. Once parked, they recommend that you turn the pass round in its pouch (or put it somewhere safe) to avoid it going completely black and unusable.
This is a genuine request and will hopefully reduce issues during the week of race. If we are told anything more we will certaninly let you know.
Brian, 1st Tickets
The 80th year of the race and we have tickets which disappear.
That is some amazing incompetence if you can't expose them sun for more than 30mins...especially the parking tickets.
If this does happen, I'm not looking forward to the traffic delays whilst people argue with car parking marshals.
However looking at the tickets, they don't appear that different to previous years in terms of the printing.
That is some amazing incompetence if you can't expose them sun for more than 30mins...especially the parking tickets.
If this does happen, I'm not looking forward to the traffic delays whilst people argue with car parking marshals.
However looking at the tickets, they don't appear that different to previous years in terms of the printing.
Thanks Guys,
Our suggestion is to make a note of the bar code numbers of all of your tickets before you head off (or B&W photocopy). The agent you bought your tickets from should also have a note of your ticket numbers. If there is a problem, contact them first and they should be able to verify your tickets with the ACO.
Here is the official email from the ACO too.
Bonjour,
Nous rencontrons un souci avec les titres billetterie. En effet, le papier réagit trop à la chaleur et noircit rapidement. C'est pourquoi nous vous serions reconnaissant de bien vouloir informer vos clients/utilisateurs des consignes suivantes:
- Ne pas mettre les billets à l'exposition sur le pare-brise de leur voiture
- Garder le billet dans le véhicule et le présenter sur demande du contrôleur
- En cas de problème avec un titre se rendre à la Rotonde pour un échange du titre avec le titre noircit (qui sera gardé par notre service)
Nous remercions de toute l'aide que vous nous apporterez.
Cordialement,
Dear All,
The paper use to print the ticket is over reacting with the heat and therefore turn black very quickly.
Please inform your client or any user of the ticket not put the ticket on the windscreen. People will have to keep it in the car and give (show) it to the controleur when needed.
If any of you clients have a problem with their pass turning black please revert to me with the Barre Code number or tell them to go to the Rotonde to get a new ticket (e-ticket type- old one being kept by our department).
Thank you in advance for your help on this matter.
Our suggestion is to make a note of the bar code numbers of all of your tickets before you head off (or B&W photocopy). The agent you bought your tickets from should also have a note of your ticket numbers. If there is a problem, contact them first and they should be able to verify your tickets with the ACO.
Here is the official email from the ACO too.
Bonjour,
Nous rencontrons un souci avec les titres billetterie. En effet, le papier réagit trop à la chaleur et noircit rapidement. C'est pourquoi nous vous serions reconnaissant de bien vouloir informer vos clients/utilisateurs des consignes suivantes:
- Ne pas mettre les billets à l'exposition sur le pare-brise de leur voiture
- Garder le billet dans le véhicule et le présenter sur demande du contrôleur
- En cas de problème avec un titre se rendre à la Rotonde pour un échange du titre avec le titre noircit (qui sera gardé par notre service)
Nous remercions de toute l'aide que vous nous apporterez.
Cordialement,
Dear All,
The paper use to print the ticket is over reacting with the heat and therefore turn black very quickly.
Please inform your client or any user of the ticket not put the ticket on the windscreen. People will have to keep it in the car and give (show) it to the controleur when needed.
If any of you clients have a problem with their pass turning black please revert to me with the Barre Code number or tell them to go to the Rotonde to get a new ticket (e-ticket type- old one being kept by our department).
Thank you in advance for your help on this matter.
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