Complaining to BT - Anyone have any UK contact numbers?
Discussion
Hi, BT have billed my MIL for 10 consecutive days, the original bill was fine all other bills are in error, with each bill showed a daily an increase of £8.10, i.e. the minimum call charge cost.
I have used the billing complaints process ( sub continent call centre) 4 times in the past week, and despite receiving assurances that we would not be charged for the bills issued in error, guess what?, they've started direct debiting my account.....
Question is, does anyone have any UK based complaints contact numbers where I can have an old fashoined rant and get the mess cleared up. In the meantime I have cancelled the direct debit mandate to stop the thieving barstewards from bleeding me dry...
Any help would be appreciated.
I have used the billing complaints process ( sub continent call centre) 4 times in the past week, and despite receiving assurances that we would not be charged for the bills issued in error, guess what?, they've started direct debiting my account.....
Question is, does anyone have any UK based complaints contact numbers where I can have an old fashoined rant and get the mess cleared up. In the meantime I have cancelled the direct debit mandate to stop the thieving barstewards from bleeding me dry...
Any help would be appreciated.
We had quite a few problems with BT.
Phoned them loads of times and they did nothing for us.
Eventually I sent an email to Ian Livingston. He replied within a few hours and we had loads of calls/emails from the executive complaints department while they made sure everything was sorted out properly at no expense to us.
Phoned them loads of times and they did nothing for us.
Eventually I sent an email to Ian Livingston. He replied within a few hours and we had loads of calls/emails from the executive complaints department while they made sure everything was sorted out properly at no expense to us.
I have just had the same problem with Bt, I was supposed to get a new home hub 2 months ago and I have phoned up and been put through to the Indian call centre about 5 times.
Each time I have been promised a new hub and guess what no hub arrives.
I have even been accused of basically lying about making previous phone calls.
I have now got a hub eventually but it was delivered to my old address which is 20 miles away which i moved from 7 months ago, it was only because the lady who bought my old place had found a box on the doorstep and wondered if it may have been for me.
I sent my old hub back in a pre paid bag and now they are saying they never received it and are going to charge me for the new one.
Lucky I kept the receipt from the post office, I will have to wait awhile before phoning them back up as i think my blood pressure can't take much more.
So I guess its going to be another hour on the phone getting pushed from piller to post and not achieving anything.
Bloody bt I should have gone to sky.
Each time I have been promised a new hub and guess what no hub arrives.
I have even been accused of basically lying about making previous phone calls.
I have now got a hub eventually but it was delivered to my old address which is 20 miles away which i moved from 7 months ago, it was only because the lady who bought my old place had found a box on the doorstep and wondered if it may have been for me.
I sent my old hub back in a pre paid bag and now they are saying they never received it and are going to charge me for the new one.
Lucky I kept the receipt from the post office, I will have to wait awhile before phoning them back up as i think my blood pressure can't take much more.
So I guess its going to be another hour on the phone getting pushed from piller to post and not achieving anything.
Bloody bt I should have gone to sky.
Try ian.livingston@bt.com
My ADSL was resynching a few dozen times a day and, despite my ISP getting BT people sent out (who all looked at it, shrugged and went away) it was no better after nearly 3 years. After a polite email to the then Chief Exec, a bloke came round, re-made all the line connections, and now my record is just under 100 days without a line drop. You shouldn't have to, but it is amazing how quickly they can get their finger out when the head office tells people what to do.
My ADSL was resynching a few dozen times a day and, despite my ISP getting BT people sent out (who all looked at it, shrugged and went away) it was no better after nearly 3 years. After a polite email to the then Chief Exec, a bloke came round, re-made all the line connections, and now my record is just under 100 days without a line drop. You shouldn't have to, but it is amazing how quickly they can get their finger out when the head office tells people what to do.
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