Extended warranty issues
Discussion
almost hijacked another thread, so thought I'd start another.
I own a 56 plate V8V. I bought it last year and just before I did the owner at the time extended the warranty prior to selling. Nice to have some peace of mind etc, not sure I would have myself.
Anyway, the car has gone to get some bodywork done after a truck gave the wheel arch a kiss. The garage felt there were a few things that were suitable for warranty work.
1. Corrosion on the door handles - Aston agreed to pay half for the handles - and doors/rear 3/4 to be painted to blend in. Extended warranty said no to even the cost of painting the handles having been to see the car.
2. Seat belt - badly frayed, close to MOT failure apparently. Aston goodwill payment, rejected by warranty without a viewing.
3. Not on the original claim, but I asked them to look. The windscreen wiper unit and the surroundings of the rear parking sensors (the ones mounted on the grill) are all quite badly bubbled under the surface. I think that corrosion like this is unacceptable. As you might have guessed the extended warranty engineer disagreed.
I wasn't there so am getting the info second hand, but he also said that items like the corrosion would have been reflected in the price I paid...
Couple of issues with this.
1. It was a private sale. He doesn't know anything about what I spent, and in my mind if I bought it for £10 or £100k it's irrelevant because...
2. It was in a condition when inspected that they were happy to charge for a new warranty.
If I've got this all wrong, please tell me, I'm pretty narked about it right now.
Unfortunately I don't have photos as the car is at the garage, not with me.
rant rant rant.
I own a 56 plate V8V. I bought it last year and just before I did the owner at the time extended the warranty prior to selling. Nice to have some peace of mind etc, not sure I would have myself.
Anyway, the car has gone to get some bodywork done after a truck gave the wheel arch a kiss. The garage felt there were a few things that were suitable for warranty work.
1. Corrosion on the door handles - Aston agreed to pay half for the handles - and doors/rear 3/4 to be painted to blend in. Extended warranty said no to even the cost of painting the handles having been to see the car.
2. Seat belt - badly frayed, close to MOT failure apparently. Aston goodwill payment, rejected by warranty without a viewing.
3. Not on the original claim, but I asked them to look. The windscreen wiper unit and the surroundings of the rear parking sensors (the ones mounted on the grill) are all quite badly bubbled under the surface. I think that corrosion like this is unacceptable. As you might have guessed the extended warranty engineer disagreed.
I wasn't there so am getting the info second hand, but he also said that items like the corrosion would have been reflected in the price I paid...
Couple of issues with this.
1. It was a private sale. He doesn't know anything about what I spent, and in my mind if I bought it for £10 or £100k it's irrelevant because...
2. It was in a condition when inspected that they were happy to charge for a new warranty.
If I've got this all wrong, please tell me, I'm pretty narked about it right now.
Unfortunately I don't have photos as the car is at the garage, not with me.
rant rant rant.
My experience has been that bodywork is not normally covered under the extended warranty. However, the ability to get things pushed through is often more about the ability/desire of a dealer to act on your behalf and argue your corner than about the coverage of the warranty.
I have had some bodywork issues fixed (water leak into the passenger footwell) that the warranty people would not pay for under warranty. The dealer passed the bill through the service manager and service bore the cost. Sometimes they can pass the bill through sales to bear the cost (my discounted clear lights). All mechanical things they have secured for me under the premium extended warranty, and even got the warranty people to agree to pay for the replacement of the oil pressure relief valve at such future time that I determine it has become worse or unbearable (and on the proviso that the warranty inspector can hear it).
I know you bought privately so a dealer may not have the same reason to nurture you as a long term customer since you didn't buy anything from them, and hence may not fight your corner quite as hard. I know I paid (slightly) more for my V8V than I would have if I had bought privately, but to be honest I think I have established a great relationship with a great dealer that has gone the extra mile to ensure I am satisfied with my car.
Not sure what to advise you other than to argue your case directly with the warranty people and hope that you make some headway. Good luck with this.
I have had some bodywork issues fixed (water leak into the passenger footwell) that the warranty people would not pay for under warranty. The dealer passed the bill through the service manager and service bore the cost. Sometimes they can pass the bill through sales to bear the cost (my discounted clear lights). All mechanical things they have secured for me under the premium extended warranty, and even got the warranty people to agree to pay for the replacement of the oil pressure relief valve at such future time that I determine it has become worse or unbearable (and on the proviso that the warranty inspector can hear it).
I know you bought privately so a dealer may not have the same reason to nurture you as a long term customer since you didn't buy anything from them, and hence may not fight your corner quite as hard. I know I paid (slightly) more for my V8V than I would have if I had bought privately, but to be honest I think I have established a great relationship with a great dealer that has gone the extra mile to ensure I am satisfied with my car.
Not sure what to advise you other than to argue your case directly with the warranty people and hope that you make some headway. Good luck with this.
OK,
Been there, done that etc.
The paint warranty is only 3 years. its NOT part of the extended warranty, or the 10 year corrosion warranty. Pretty unbelivable, but unfortuently true. I've even had mine examined at the factory (2006 car) by Customer Services. Get the impression that dealers aren't aware of the difference. Basically AM have changed their paint processes as they have badly let their reputation down re paint on the early cars.
Frayed seatbelt - yep had that as well. Got mine replaced under extended warranty, but had to phnoe up the warranty company myself and argue it. dealer was told no. Speak to the warranty company yourself (its not AM despite the misleading name / advertising). Ask them to explain why it is not covered. They will tell you something along the lines that the extended warranty specifically includes seats // interior etc. I told them we weren't talking about a DFS sofa, it was the main safety feature of the car.
Its a known design fault - the leather strap with the magnetic clip on the seat wears the edge of the seatbelt as its at the wrong angle.
Good luck, but phone them yourself
Been there, done that etc.
The paint warranty is only 3 years. its NOT part of the extended warranty, or the 10 year corrosion warranty. Pretty unbelivable, but unfortuently true. I've even had mine examined at the factory (2006 car) by Customer Services. Get the impression that dealers aren't aware of the difference. Basically AM have changed their paint processes as they have badly let their reputation down re paint on the early cars.
Frayed seatbelt - yep had that as well. Got mine replaced under extended warranty, but had to phnoe up the warranty company myself and argue it. dealer was told no. Speak to the warranty company yourself (its not AM despite the misleading name / advertising). Ask them to explain why it is not covered. They will tell you something along the lines that the extended warranty specifically includes seats // interior etc. I told them we weren't talking about a DFS sofa, it was the main safety feature of the car.
Its a known design fault - the leather strap with the magnetic clip on the seat wears the edge of the seatbelt as its at the wrong angle.
Good luck, but phone them yourself
Corrosion on a modern car is completely out of order....
Funnily enough, when I took my 06 Vantage for its mot this year... The chap at the garage suggested certain areas under the car were extremely prone to corrosion, to the point he actually suggested wax oiling..
Not everywhere obviously, but he reconned that the rear subframe in particular was poorly finished, and it should be no suprise that if it goes untreated, it'll corrode...
And this is on a car that's garaged and in othwise excellent condition
As for the frayed seatbelt.... Ask the warranty company, if their liability insurance pays out in the event that it fails in an accident.....
Funnily enough, when I took my 06 Vantage for its mot this year... The chap at the garage suggested certain areas under the car were extremely prone to corrosion, to the point he actually suggested wax oiling..
Not everywhere obviously, but he reconned that the rear subframe in particular was poorly finished, and it should be no suprise that if it goes untreated, it'll corrode...
And this is on a car that's garaged and in othwise excellent condition
As for the frayed seatbelt.... Ask the warranty company, if their liability insurance pays out in the event that it fails in an accident.....
Edited by Lunablack on Wednesday 20th June 23:16
I would strongly argue the seat belt with the warranty company, your dealer should be able to negotiate on your behalf as well. Neil has set precedent, and it is a primary safety device that should NOT wear out! I wouldn't expect that on a 15 year old 300k mile snotter!
Edited by krisdelta on Wednesday 20th June 23:49
Lunablack said:
Not everywhere obviously, but he reconned that the rear subframe in particular was poorly finished, and it should be no suprise that if it goes untreated, it'll corrode...
Problem is that waxoyl will protect steel from outside oxidants, but the corrosion issues on the Vantage come come a chemical reaction between different metals (non-ferrous) *under* the paint. Waxoyl would be pointless. Although it would hide the corrosion for a while. BingoBob said:
Problem is that waxoyl will protect steel from outside oxidants, but the corrosion issues on the Vantage come come a chemical reaction between different metals (non-ferrous) *under* the paint. Waxoyl would be pointless. Although it would hide the corrosion for a while.
My experience of waxoil, is that if properly applied it's excellent at protecting steel tube components.... (my tvr chassis was still sound after 18 years)..... The rear subframe on the vantage is steel tube...hence my garage chap recommending a coating to stave off the inevitable...The point is, that with modern materials and finishes, this shouldn't be needed...... But I'll be getting mine done before the winter.
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