Buying At An Online Auction - A Proper One -
Discussion
A friend of mine bought a £12k+ vehicle via an Auction house last week.
They grade their vehicles 1-5 and the said vehicle was a 3 "Average condition" for age and mileage.
Well this 2009 vehicle had only 20k odd miles on the clock with FSH but the whole of the near side had been repaired by (I would say) by a 17 year old apprentice. The rear door did not shut properly. It is a shockingly poor repair, there was roof damage, a run (of paint) on the rear, a horrific repair on the drivers side rear arch area that had not been sanded down (lumpy and bumpy finish). Many scratches and dinks.
OMG - Never would I buy without being there!!!
They grade their vehicles 1-5 and the said vehicle was a 3 "Average condition" for age and mileage.
Well this 2009 vehicle had only 20k odd miles on the clock with FSH but the whole of the near side had been repaired by (I would say) by a 17 year old apprentice. The rear door did not shut properly. It is a shockingly poor repair, there was roof damage, a run (of paint) on the rear, a horrific repair on the drivers side rear arch area that had not been sanded down (lumpy and bumpy finish). Many scratches and dinks.
OMG - Never would I buy without being there!!!
Edited by Mr Senna on Monday 30th July 21:18
It was bought at auction. Buyer beware with no come back.
One of the major auction houses has recently reviewed their grading policy as the cars were being marked too highly. Their new grades are a lot more realistic.
A grade 3 car is now half way to being a shed as opposed to being a reasonable car with a few nicks and ding.
He should've gone along and seen the car in the metal.
One of the major auction houses has recently reviewed their grading policy as the cars were being marked too highly. Their new grades are a lot more realistic.
A grade 3 car is now half way to being a shed as opposed to being a reasonable car with a few nicks and ding.
He should've gone along and seen the car in the metal.
This is obviously BCA?
If the paint is that poor and it was not on the condition sheet reject and send it back straight away. Poor repairs are normally stated.
I've sent a fair number back over the years or got money paid back. If he's got online bidding then he's obviously buying a few from them so will have a bit of clout.
BCA have changed their grades in the last couple of months - time will tell if they work. They're quite variable - had a Grade 3 in today under the new system which looked a shed on the condition report but in the metal is mint.
If the paint is that poor and it was not on the condition sheet reject and send it back straight away. Poor repairs are normally stated.
I've sent a fair number back over the years or got money paid back. If he's got online bidding then he's obviously buying a few from them so will have a bit of clout.
BCA have changed their grades in the last couple of months - time will tell if they work. They're quite variable - had a Grade 3 in today under the new system which looked a shed on the condition report but in the metal is mint.
This is why cars from auction do not cost the same as cars from dealers. Because there is risk involved - risk you need skill and ability to mitigate. Most of us don't have this, so we buy privately or from a dealer where we can inspect the car first.
Did you think it was some sort of free lunch car bargain centre or something?
Did you think it was some sort of free lunch car bargain centre or something?
confused_buyer said:
1000's of cars are bought the same way day in day out. They're not all fools - it is called wholesale car buying.
Oh, but I agree... to trade.The way the OP phrased it was the buyer had been really shafted - it sounds like, from the limited info that he expected a dealer graded car at an auction price, without having seen it...
Auction is fine for well informed private buyers and trader. Not general buyers
If the condition report is incorrect then send it back or claim a reduction. It is quite simple.
The buyer must have a trade account to be able to buy online so they must buy a fair few and know how the system works. If I get a car which differs in a big way to the condition report I get some cash or send it back, they might argue a bit but if you're in the right they'll agree in the end.
The buyer must have a trade account to be able to buy online so they must buy a fair few and know how the system works. If I get a car which differs in a big way to the condition report I get some cash or send it back, they might argue a bit but if you're in the right they'll agree in the end.
covered by the distance selling regulations- as not seen and not as described he is entitled to a full refund - simples!
look it up - http://www.out-law.com/page-430
look it up - http://www.out-law.com/page-430
james280779 said:
covered by the distance selling regulations- as not seen and not as described he is entitled to a full refund - simples!
look it up - http://www.out-law.com/page-430
It's is a WHOLESALE AUCTION. Auction law and the T&C's of the auction house apply. He's not buying it from Lookers. Consumer legislation does not apply.look it up - http://www.out-law.com/page-430
It's still quite shocking that this vehicle (with a mass of orange peal everywhere on the paint) was sold as it was. It is a grade 4 or even a 5 at best.
I don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
I don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
Mr Senna said:
It's still quite shocking that this vehicle (with a mass of orange peal everywhere on the paint) was sold as it was. It is a grade 4 or even a 5 at best.
I don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
Why can't he just reject it as not meeting the assessment category in which it was sold?I don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
Mr Senna said:
It's still quite shocking that this vehicle (with a mass of orange peal everywhere on the paint) was sold as it was. It is a grade 4 or even a 5 at best.
I don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
Just send it back. I don't see the problem - if none of this was on the condition report then they won't argue. I wouldn't have even accepted it from the delivery driver or driven it out of the auction site if it is that bad.I don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
BCA do not do all of the gradings themselves - some are actually done by the vendor to BCA's spec's and/or when they are collected from the last owner/driver before reaching BCA.
As I said above, they must have (a) a trade account (b) buy a few and (c) know how auctions work to be able to bid online. They don't let the general public use the onlione service.
confused_buyer said:
As I said above, they must have (a) a trade account (b) buy a few and (c) know how auctions work to be able to bid online. They don't let the general public use the onlione service.
Indeed, and assuming it is BCA: http://www.british-car-auctions.co.uk/Default.aspx...Private buyers
If you are a private buyer, you are able to buy at auction and research auction stock online. You cannot buy online with BCA.
Mr Senna said:
It's still quite shocking that this vehicle (with a mass of orange peal everywhere on the paint) was sold as it was. It is a grade 4 or even a 5 at best.
I don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
You do realise grading on auction cars is 1 is best and 5 is fI don't understand why they would stitch people up so badly. I guess the manufacturer has put it through their repair processes and then put it in their ex-lease sale stock. But some numpty panel beater has lashed it up.
I asked a mate who owns a coachworks what he thought and he turned away and said "I really would not want to start putting it right". He said the door had been re-skinned poorly and he felt it would have to be repaired from scratch.
You have been warned!
ked.
The cars are not just graded, you get a detailed report too. Poor Paint or Poor Repairs are always listed if they are that obvious.
If this car is that bad and it is not on the report then the buyer should argue it out and they'll probably take it back. If it is on the report and the buyer did not read it then it is their fault.
The buyer must know how it works because, as I and others have posted above, unless you have a full trade account (which IIRC with BCA you need to buy at least 12 cars per year) you can't buy online anyway.
What does the condition report actually say?
If this car is that bad and it is not on the report then the buyer should argue it out and they'll probably take it back. If it is on the report and the buyer did not read it then it is their fault.
The buyer must know how it works because, as I and others have posted above, unless you have a full trade account (which IIRC with BCA you need to buy at least 12 cars per year) you can't buy online anyway.
What does the condition report actually say?
confused_buyer said:
It's is a WHOLESALE AUCTION. Auction law and the T&C's of the auction house apply. He's not buying it from Lookers. Consumer legislation does not apply.
WTF?? seriously?? I have had the same conversation with lots of big companies etc including Argos, MFI, Powerhouse etc etc. They always state- not company policy, not our terms and conditions............... WTF the law is the law and its there to protect consumers.
They don't have a choice -its the law, they cannot pick and choose.
same as if you spend 800 quid on a TV, TV breaks two years down the line. Company state- sorry only a year warranty. Doesnt matter- European court states that TV should last 5 years. they have to replace it if they like it or not. Doesnt matter about their warranty- its worthless.
how many people walk away feeling ripped off without realising its their right to have it replaced??
I have had a new sofa after three years, numerous electronics replaced. Best arguement was with Argos after buying a digital TV box- only to find out no signal in my area for next 4 years. They wouldnt take it back. They did after they got hit with the legislation and reported to consumer affairs.
he is well within his rights to return that car. the auction house doesnt have a choice - its the law. they cannot refuse. They will probably try but as soon as you quote legislation they will back down. Only exception is if he is a registered dealer- if he is member of public he is fine!!
rant over
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