Tag Heuer Carrera Calibre 16 repairs/servicing
Discussion
Hi,
Can anyone recommend a good place to get my Tag Heuer Carrera Calibre 16 Chronograph (CV2A10.BA0796) repaired and/or serviced?
The Tag logo on the dial has developed some sort of strange corrosion/dulling which means it is no longer properly reflective. The E in Heuer in particular is pretty much invisible when looking face on, only appearing to exist under very strong light (if that makes sense). I have also noticed what appears to be paint (?) flecking off of the logo, and oxidisation on a couple of the numbers. It has had replacement glass approx. 1 year or so ago so perhaps there was moisture ingress during that repair?
Have tried emailing Tag UK (LMVH) who have been particularly useless at responding to my simple emails. Spoke to them on the phone as well to make the same enquiry and they seemed to just want me to send it off for an estimate. Also took the watch into Goldsmiths yesterday who seemed to think it would need a whole new dial to fix the issue?
Here is a photo that show the problem. Note the oxidisation on the 0 (zero) on the 10. The "E" actually "appears" in that photo, in normal light looking at the watch at a normal distance it's like it isn't there, if that makes sense. Also note the missing paint under the A in TAG, and next to the U in Heuer...
Don't mind paying for a new dial if that's what it needs but I'm being quoted £295 for the service + "£200-£300" for a replacement dial and want to make sure this is the going rate...
As an amusing sidenote when I spoke to LMVH on the phone the woman initially seemed to think I had already sent my watch in and just wanted an update on its progress, and before I could get a word in to say I was making an initial enquiry she had gone off and come back with someone elses watch (?) who I presume shared the same surname as me? Bit worrying that...
Can anyone recommend a good place to get my Tag Heuer Carrera Calibre 16 Chronograph (CV2A10.BA0796) repaired and/or serviced?
The Tag logo on the dial has developed some sort of strange corrosion/dulling which means it is no longer properly reflective. The E in Heuer in particular is pretty much invisible when looking face on, only appearing to exist under very strong light (if that makes sense). I have also noticed what appears to be paint (?) flecking off of the logo, and oxidisation on a couple of the numbers. It has had replacement glass approx. 1 year or so ago so perhaps there was moisture ingress during that repair?
Have tried emailing Tag UK (LMVH) who have been particularly useless at responding to my simple emails. Spoke to them on the phone as well to make the same enquiry and they seemed to just want me to send it off for an estimate. Also took the watch into Goldsmiths yesterday who seemed to think it would need a whole new dial to fix the issue?
Here is a photo that show the problem. Note the oxidisation on the 0 (zero) on the 10. The "E" actually "appears" in that photo, in normal light looking at the watch at a normal distance it's like it isn't there, if that makes sense. Also note the missing paint under the A in TAG, and next to the U in Heuer...
Don't mind paying for a new dial if that's what it needs but I'm being quoted £295 for the service + "£200-£300" for a replacement dial and want to make sure this is the going rate...
As an amusing sidenote when I spoke to LMVH on the phone the woman initially seemed to think I had already sent my watch in and just wanted an update on its progress, and before I could get a word in to say I was making an initial enquiry she had gone off and come back with someone elses watch (?) who I presume shared the same surname as me? Bit worrying that...
Edited by Durzel on Monday 30th July 16:33
Big companies won't provide an un-seen quote. You have to send it off to them and await a time when they can be bothered to get it looked at. They wont just replace the logo on the dial they will want to replace the whole thing. In all likelyhood you will receive back an estimate for replacement of the dial and along with that the stipulation that they will only carry out the work if you get a full service at the time.
If it's not due a service I would wait until it is and get it all done at once. There's a good chance you will be without your watch for several months.
If it's not due a service I would wait until it is and get it all done at once. There's a good chance you will be without your watch for several months.
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