Easycar rental - A warning...
Discussion
Just my luck, this...but beware.
I had prebooked and prepaid for a car from Geneva for the long weekend just passed, and because I had not read my car rental agreement closely enough (who does?), I missed the line (in the middle of the paragraph) that said I should take BOTH parts of my drivers license.
I arrived, they pointed to the poster on the wall about this very issue and the car was refused. I continued on my journey by Taxi.
Upon my return I contacted Easycar customer care (available via e-mail only) who wrote back and informed me of their no refund policy.
I wrote back, and eventually had a phone call, still no refund, even though they agreed there was no service delivered.
Their view: It was my fault and it was tough.
Easycar are well within their rights to do this under the agreement I entered into, but can I recommend that if you need to hire a car- you try someone a little more customer focused....back to Hertz for me from now on...
I had prebooked and prepaid for a car from Geneva for the long weekend just passed, and because I had not read my car rental agreement closely enough (who does?), I missed the line (in the middle of the paragraph) that said I should take BOTH parts of my drivers license.
I arrived, they pointed to the poster on the wall about this very issue and the car was refused. I continued on my journey by Taxi.
Upon my return I contacted Easycar customer care (available via e-mail only) who wrote back and informed me of their no refund policy.
I wrote back, and eventually had a phone call, still no refund, even though they agreed there was no service delivered.
Their view: It was my fault and it was tough.
Easycar are well within their rights to do this under the agreement I entered into, but can I recommend that if you need to hire a car- you try someone a little more customer focused....back to Hertz for me from now on...
The new style license (which you'll have to have if you move house, for example) has a credit-card sized "photo card" (+name, addr etc) and a much larger piece of paper, which presumably carries endorsements, etc.
[EDIT: It could also be referring to the fact that the license is so old and tatty it has separted into two pieces all by itself
]
>> Edited by whatever on Tuesday 11th June 11:56
[EDIT: It could also be referring to the fact that the license is so old and tatty it has separted into two pieces all by itself
] >> Edited by whatever on Tuesday 11th June 11:56
quote:
EasyKebabosCar have always had a rep. for this sort of thing - enter any agreement with them with your eyes open or be ripped off (or even both!).
Personally I wouldn't have anything to do with them, having sampled their dreadful airline.
I wouldn't be quite so harsh. The airline, and the car business, are 'low cost', and that is achieved by providing a very minimal standard service. If this meets your needs, fine, and its cheap. If there's any problem, you get no service.
You get what you pay for, you just need to be aware of the Ts and Cs.
Not wanting to stir up controvecy, but I thought the new driving licenses were not valid unless you have BOTH parts in your posession. Therefore its not unreasonable to ask that you provide both pieces. Can one of our resident boys in blue confirm this?
Must admit, I'm moving in the next week or so, and not looking forward to having to lug 2 pieces of a driving license around (National identity cards by the back door).
Paul
Must admit, I'm moving in the next week or so, and not looking forward to having to lug 2 pieces of a driving license around (National identity cards by the back door).
Paul
I think pretty much every car hire company now expects to see both pieces of your driving license if you have the new style. The reason is simple, the credit card style does not carry any information on it concerning any points that you may have accumilated. I think some firms will not hire you a car if you have too many points as they will see you as being "high" risk and invalidate their insurance.
However, in my experience when I was pulled over by the police at the start of the year I had the credit card one in my wallet so showed them that but they did not give the impression that they wanted to see the paper version as well then and there.
But any serving police officers who know more than I please correct me.
However, in my experience when I was pulled over by the police at the start of the year I had the credit card one in my wallet so showed them that but they did not give the impression that they wanted to see the paper version as well then and there.
But any serving police officers who know more than I please correct me.
quote:
I wouldn't be quite so harsh. The airline, and the car business, are 'low cost', and that is achieved by providing a very minimal standard service. If this meets your needs, fine, and its cheap. If there's any problem, you get no service.
You get what you pay for, you just need to be aware of the Ts and Cs.
Absolutely right. The wife and I hired from these folks last week (in London) and you get exactly what you pay for. The cost was about 1/4 of what Hertz wanted, but you have to play by the rules. You have to take your license (both parts), proof of address, booking credit card etc. And you have to check the car very carefully when you pick it up (and note any scratches) and you have to fill the car up before you take it back. If you do - you win. If you don't - you lose. (And the rental agreement says all this - and says you won't get a refund if you break the rules.)
I found the experience slightly irritating: there was a long at pick-up and they tried to charge us for a scratch on return. (Once I rubbed the 'scratch' off with my hanky they reluctantly agreed not to charge us!)
But no-one else even comes close to the rates they charge.
I would think the cops - UK that is, not France - will have access to their own 'on line' info, so the credit card thingy is normally enough if you're pulled over (though of course they may still give you a producer, just for the fun of it).
Raceboy, I think if the French Police stop you on your (rapid) way down to Le Mans, the most important thing to have with you is cash (not for bribes) or some way of paying any fine, otherwise, driving licence or not, they can, as far as I've heard, impound your wheels.
Raceboy, I think if the French Police stop you on your (rapid) way down to Le Mans, the most important thing to have with you is cash (not for bribes) or some way of paying any fine, otherwise, driving licence or not, they can, as far as I've heard, impound your wheels.
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