Main Dealer wants to charge "to use their tools" - WHAT!
Discussion
Engine warning light has come on in my RR Sport so i phoned the main dealer to book it in.
Charge would be £90 to connect it to the diagnostics to read the fault code plus 1/2 hour labour.
Why do they (other than 'they can') charge for this? The diagnostic machine (computer) is just one of many tools that they need in their workshop.
If they charged for using a spanner or screwdriver everyone would be up-in-arms so what's different?
Yes i know its an expensive bit of kit but so's a 4x post lift and many other essential tools they have. That's why they charge £100 an hour, to cover the cost of all the equipment they need.
OK rant over.
Am i just being tight not wanting to pay £90 (+ labour don't forget) or does eveyone agree that Main Dealers are just taking advantage?
Charge would be £90 to connect it to the diagnostics to read the fault code plus 1/2 hour labour.
Why do they (other than 'they can') charge for this? The diagnostic machine (computer) is just one of many tools that they need in their workshop.
If they charged for using a spanner or screwdriver everyone would be up-in-arms so what's different?
Yes i know its an expensive bit of kit but so's a 4x post lift and many other essential tools they have. That's why they charge £100 an hour, to cover the cost of all the equipment they need.
OK rant over.
Am i just being tight not wanting to pay £90 (+ labour don't forget) or does eveyone agree that Main Dealers are just taking advantage?
Or people are going to Indies more - and need the fault code first? Just a way of reducing revenue erosion. Providing on a big job they deduct it from the final bill I don't think it is unreasonable out of warranty, in principle but this does seem high.
Ring around a few other LR dealers for some quotes?
Ring around a few other LR dealers for some quotes?
rhinochopig said:
For 90 quid you can buy a fault code reader.
Correct. But that's about all it will do. You won't be able to do 10% of the things the main dealers laptop is capable of (check for updates etc etc).Often when diagnosing faults you need to be able to see a lot more than just the fault code itself.
100 IAN said:
Am i just being tight not wanting to pay £90 (+ labour don't forget) or does eveyone agree that Main Dealers are just taking advantage?
You're being tight. Maintaining a workshop and up to date diagnostic tech costs money - how else can they recoup this?Also, think about your own business. It's obviously pretty lucrative - how much do you charge, and for what? To the layperson I would imagine that some of those charges look unjustified, but then you will know different, I would imagine.
Westy Pre-Lit said:
So you can afford to drive around in a RR sport but everybody else has to work and supply a service for free .....here we go again
Yep!IMO, the majority of people (on here, and in real life) have no bloody idea what it takes to run a Dealership!!
Start up costs..
Staff...
Rent/Rates...
Equipment...
Training...
Etc...
The costs are horrendous, but do not let that get in the way of a good moan.
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