Is the car trade booming at the moment?
Discussion
Ok so it's just phone enquiries but I get the general impressions that most salesman I speak to has to interest to sell their car?
I got told things like "If you are not planning to put a deposit down now why bother asking so many questions"? or "I don't have the time to answer that now and it's up to you to decide what you want to do". One sales guy even got a bit pissed when I asked if the car has a high risk of getting stolen... (BMW) He said something in the lines of "it's going be miles better than your Nissan..."
The places I've called up are main dealers too so I don't know what could be wrong... maybe it's just me being unlucky?
I got told things like "If you are not planning to put a deposit down now why bother asking so many questions"? or "I don't have the time to answer that now and it's up to you to decide what you want to do". One sales guy even got a bit pissed when I asked if the car has a high risk of getting stolen... (BMW) He said something in the lines of "it's going be miles better than your Nissan..."
The places I've called up are main dealers too so I don't know what could be wrong... maybe it's just me being unlucky?
Its not booming, but its steady I would like to think (my sales vs targets say so anyway). It all depends how you come across on the phone, and a lot of the time, down to the Salesman. There are good and bad ones everywhere. Id like to think I'm a fairly nice chap, who will sit and spend time, I've got patience, lots of it, and tend to do well from it.
However, some of the more "Prestige" dealers do have very short salesman, who I wouldn't want to deal with myself. Try visiting them, it may well help.
However, some of the more "Prestige" dealers do have very short salesman, who I wouldn't want to deal with myself. Try visiting them, it may well help.
LouD86 said:
Its not booming, but its steady I would like to think (my sales vs targets say so anyway). It all depends how you come across on the phone, and a lot of the time, down to the Salesman. There are good and bad ones everywhere. Id like to think I'm a fairly nice chap, who will sit and spend time, I've got patience, lots of it, and tend to do well from it.
However, some of the more "Prestige" dealers do have very short salesman, who I wouldn't want to deal with myself. Try visiting them, it may well help.
Yes, I think I'll just pop around the next time. I've just initially called to ask if the car is available but then got asked about when I will buy it and how will I pay for it etc...However, some of the more "Prestige" dealers do have very short salesman, who I wouldn't want to deal with myself. Try visiting them, it may well help.
zedx19 said:
Who asks if a car has a high chance of being stolen? Seems an even odder question from a PH member, who obviously knows how to work the internet!
It's relevant to me for insurance and HPI purposes but I agree maybe that came out from my mouth the wrong waySecurity watch
This register typically records vehicles at high risk of fraud or theft (e.g. hire cars, demonstrator vehicles and garage forecourt stock). The Security Watch register is primarily used by the Police, finance companies and the motor trade, to ensure that these vehicles can be traced if someone steals them or attempts to sell them fraudulently (for example - perhaps without first settling an outstanding agreement). The registering party will be alerted that an HPI Check has been made, and they should contact you within the next working day, but do contact us if this is not the case. Please note that you should not purchase a vehicle that is recorded on this register, unless you subsequently receive confirmation that it is all clear from either the registering party or us.
kers.Earl'Dingleberry]The dealers just want to project the [b said:
macho hardass image[/b] of the brand in their communication. Nothing wrong with that.
He must be reading too much of 50 shades of Gray lately then...
Anyway I shouldn't be too worked up about this... Que Sera Sera and all that shizzle...
crazy about cars said:
Well I am not trying to rant maybe it's my fault for calling up asking questions. Is it considered a no-no trying to get an exchange figure over the phone?
Its not the greatest idea. I for one wont give one, purely because everyone has a different opinion on the state of their vehicle. Some people say immaculate, and when you get to see the car with 4 kerbed wheels, scratchs all over etc, its very far apart, and you dont want to get off on the wrong foot by kicking it £500 etc.We agree to only give part ex on seeing the vehicle, its much easier, and we can be much more accurate in giving you the best figure for your vehicle
zedx19 said:
Who asks if a car has a high chance of being stolen? Seems an even odder question from a PH member, who obviously knows how to work the internet!
Indeed. I personally wouldn't expect a dealer or trader to know the exact risk profile of every car they sell and what is currently being stolen.I would expect and answer that was different though, "well it has deadlocks, class 1 alarm, and we can arrange a tracker to be fitted if you like. It's currently group 18 so comparable to any other car in it's class. If you pop in I can show you all of the security features?"
Nothing wrong with asking questions over the phone, if a salesman has an issue with that id consider that they weren't doing their job. I think if you're getting answers like that you need to consider what will happen further down the line in your dealings with them.
Quite right on the part ex thing though, very difficult to give figures over the phone due to the difference in opinion between customer and dealer on car condition. After all, you may consider your car mint but one bad scratch and marks to the four wheels (which you may consider insignificant) could lead to a few hundred pounds of refurb costs for example.
Quite right on the part ex thing though, very difficult to give figures over the phone due to the difference in opinion between customer and dealer on car condition. After all, you may consider your car mint but one bad scratch and marks to the four wheels (which you may consider insignificant) could lead to a few hundred pounds of refurb costs for example.
crazy about cars said:
Ok so it's just phone enquiries but I get the general impressions that most salesman I speak to has to interest to sell their car?
I got told things like "If you are not planning to put a deposit down now why bother asking so many questions"? or "I don't have the time to answer that now and it's up to you to decide what you want to do". One sales guy even got a bit pissed when I asked if the car has a high risk of getting stolen... (BMW) He said something in the lines of "it's going be miles better than your Nissan..."
The places I've called up are main dealers too so I don't know what could be wrong... maybe it's just me being unlucky?
What kind of person asks a car salesman if it has a high risk of getting stolen?I got told things like "If you are not planning to put a deposit down now why bother asking so many questions"? or "I don't have the time to answer that now and it's up to you to decide what you want to do". One sales guy even got a bit pissed when I asked if the car has a high risk of getting stolen... (BMW) He said something in the lines of "it's going be miles better than your Nissan..."
The places I've called up are main dealers too so I don't know what could be wrong... maybe it's just me being unlucky?
Let me tell you: THe most annoying person in the whole world ever. If you have kept them on the phone long enough to be asking questions as cretinous as that, then I have 100% faith that the salesman has finally run out of patience with you. I am confindent in saying that no margin will ever exist in the car trade that is worth enduring a phonecall from you.
And the fact that you have had thses conversations with several demonstrates that you are trying to use these salesmen to replace a wife you will never have.
Failure on both sides to be honest. Lost opportunity for salesman to close out with an upsell/engagement question to get the buyer to the car, but more probably he was qualifying the customer out, but there are more polite ways...
Failure on the buyer to be credible and engage in a sales process in an intelligent way. Such questions don't buy you credibility or increase your bargaining power, they just make you look like an ill informed timewaster.
Failure on the buyer to be credible and engage in a sales process in an intelligent way. Such questions don't buy you credibility or increase your bargaining power, they just make you look like an ill informed timewaster.
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