My part ex car has gone faulty before exchange,£1500 deposit
Discussion
Last week bought a second hand car for £8000 from a main dealership
They gave me £6500 for my old car in part exchange
I paid the £1500 balance on debit card and signed the paperwork.
They are putting the second hand car through a fresh MOT so its ready for collection next week.
This morning my engine warning light came on the car i'm going to be part exchanging, it lost all power and wouldn't start again for 10 minutes. I'm going to report this to the dealer today and cancel the second hand car, am I entitled to my £1500 balance back or can they pursue me now for the £6500 balance by cash or finance as I won't be exchanging the car which has gone faulty? Or will I be entitled to the £1500 simply because I won't have any goods to show for it?
They gave me £6500 for my old car in part exchange
I paid the £1500 balance on debit card and signed the paperwork.
They are putting the second hand car through a fresh MOT so its ready for collection next week.
This morning my engine warning light came on the car i'm going to be part exchanging, it lost all power and wouldn't start again for 10 minutes. I'm going to report this to the dealer today and cancel the second hand car, am I entitled to my £1500 balance back or can they pursue me now for the £6500 balance by cash or finance as I won't be exchanging the car which has gone faulty? Or will I be entitled to the £1500 simply because I won't have any goods to show for it?
Vulgar LS2 said:
Find out whats wrong with the car first shirley?
This.Why cancel the whole deal because your PX is playing up?
Get it sorted/tell them about it and get them to fix it and knock the PX accordingly?
Surely you're best off just getting shot of your old car if it's causing issues?
I had a similar issue except mine didn't actually lose any power, it just started drinking coolant all of a sudden and the engine light came on on the Saturday, I was PXing it on the Monday. I kept topping it up with coolant, got a friend in my local garage to reset the engine management light and prayed it didn't come back on before the PX was done.
I wouldn't cancel the entire thing, I wouldn't even tell the dealer unless you have no choice until you know what the issue is. If its something daft like a spark plug or something which is pennies to fix then you telling the dealer that could lose you quite a sum of money in PX or blow the deal altogether.
I wouldn't cancel the entire thing, I wouldn't even tell the dealer unless you have no choice until you know what the issue is. If its something daft like a spark plug or something which is pennies to fix then you telling the dealer that could lose you quite a sum of money in PX or blow the deal altogether.
If the warning light has gone out say nothing, if it hasn`t disconnect the battery negative lead,press the brake pedal, this should drain all power out of the ecu and reset it,worked on my hyundai coupe anyway. If they service your p/x and something shows up and they do contact you just deny all knowledge, just like they will do if something goes wrong with the one you`ve bought of them!
Edited by dowahdiddyman on Sunday 9th September 09:31
POORCARDEALER said:
To the posters saying just swop it in and say nothing, you would be the first on here whining if a dealer sells you a car with a fault, totally dishonest behaviour.
Very true.Go see the dealer and explain the problem and let them decide how they want to play it. It might be nothing more than a duff sensor which they can fixed themselves for a minimal charge.
I'm frankly disappointed at the attitude that 'it's OK to rip a dealer off'. I say, 'do as would be done unto'. If the warning light has gone off all well and good, maybe a glitch and you get the benefit of the doubt. If it has not, you need to ask the buyer what they want to do because the car is certainly not in the condition it was when the contract was signed. It's no different whether the engine light has come on you you've just smashed the body.
This is, of course, just an opinion.
Cheers
This is, of course, just an opinion.
Cheers
TheLastPost said:
I've part exed a car before now with no reverse gear and a hole burnt in a piston (it'd been overheating - I popped the cylinder head off to take a look, thinking it was the head gasket, and put it back on again when I discovered the cause). The dealer didn't bother testing it and didn't ask me if it had any known faults; just walked around and gave it the once over visually. His problem, not mine.
As has been pointed out many, many times on these forums, you have consumer rights if you purchase from a dealer, but if you purchase from a private vendor (as the dealer is doing when he takes a part ex), caveat emptor. Sold as seen and tested.
That's the law... it's just the way things are. If the dealer doesn't like it, he shouldn't be a dealer.
Of course, if all used car dealers were paragons of honesty and integrity, you'd have the moral justification to argue that it's not nice to try and rip one off.
Well, when you read the first part I really wonder why any car dealer even tries to treat customers reasonably and it would be better just to set out to rip them off.As has been pointed out many, many times on these forums, you have consumer rights if you purchase from a dealer, but if you purchase from a private vendor (as the dealer is doing when he takes a part ex), caveat emptor. Sold as seen and tested.
That's the law... it's just the way things are. If the dealer doesn't like it, he shouldn't be a dealer.
Of course, if all used car dealers were paragons of honesty and integrity, you'd have the moral justification to argue that it's not nice to try and rip one off.
The law allows a dealer to treat a customer pretty badly on a used car (contrary to the fantasy world of the internet a buyer frequently has bu**er all consumer rights which actually mean anything) - dealers don't because as in any other business treating customers badly doesn't work in the long term.
It's a £6500 car, you will get it fixed either way.
Explain to the dealer what happened. He can decide whether to put the deal on hold for a week whilst you get it fixed or get his mechanics to sort it after the deal.
Whether or not you go with the latter may depend on what figure he comes up with!
It's certainly not a show stopper.
Explain to the dealer what happened. He can decide whether to put the deal on hold for a week whilst you get it fixed or get his mechanics to sort it after the deal.
Whether or not you go with the latter may depend on what figure he comes up with!
It's certainly not a show stopper.
TheLastPost said:
sixty said:
...wouldn't start again for 10 minutes.
Is it now OK, though? Starting and engine warning light out?If so, I wouldn't bother telling the garage anything.
On my previous bike the EM light came on so crawled home. Next day, no light and started up and ran fine. Rang dealer who said if the light wasn't staying on they couldn't diagnose it. Regardless the bike ran absolutely fine until I sold it.
So to the OP - if it doesn't come back on you can just forget about it
TheLastPost said:
I always approach dealers on the assumption that they are trying to rip me off, because to a greater or lesser degree, they always are.
Even the best and most honest dealer will always be trying to maximise his profit, which means he's always trying to sell something for more than it's worth.
The dealer should be building some percentage into his margin to deal with unforeseen faults on cars bought in. Sometimes he'll get lucky and not need this margin, sometime he won't. The OP's car is one of the unlucky ones.
You are showing yourself as been dishonest, and seem proud of it.Even the best and most honest dealer will always be trying to maximise his profit, which means he's always trying to sell something for more than it's worth.
The dealer should be building some percentage into his margin to deal with unforeseen faults on cars bought in. Sometimes he'll get lucky and not need this margin, sometime he won't. The OP's car is one of the unlucky ones.
Strange post.
TheLastPost said:
I always approach dealers on the assumption that they are trying to rip me off, because to a greater or lesser degree, they always are.
Even the best and most honest dealer will always be trying to maximise his profit, which means he's always trying to sell something for more than it's worth.
The dealer should be building some percentage into his margin to deal with unforeseen faults on cars bought in. Sometimes he'll get lucky and not need this margin, sometime he won't. The OP's car is one of the unlucky ones.
The dealer also has a great deal of leeway as to how they treat a customer in the event of an after purchase issue. What they have to do and what they actually can be a big gap. Even the best and most honest dealer will always be trying to maximise his profit, which means he's always trying to sell something for more than it's worth.
The dealer should be building some percentage into his margin to deal with unforeseen faults on cars bought in. Sometimes he'll get lucky and not need this margin, sometime he won't. The OP's car is one of the unlucky ones.
Yes, dealers maximise their profit but so do Tesco and no doubt whatever industry you work in does too. There is, however, also an element that maximising profit doesn't necessarily mean treating your customers as badly as you possibly can. Sometimes maximising profit involves good service and building up a good client base.
Do you approach your customers with a view you just want to shaft them for maxuimum profit and never see them again or do you think let's gain a client we may keep for 10 years?
POORCARDEALER said:
To the posters saying just swop it in and say nothing, you would be the first on here whining if a dealer sells you a car with a fault, totally dishonest behaviour.
Totally agree!! Either selling private or part exing you have to be honest, sorry, you should be honest. The dealer will adjust the value but they probably have the tools/equipment to sort so it would be better to let them sort it.
TheLastPost said:
I always approach dealers on the assumption that they are trying to rip me off, becasue to a greater or lesser degree, they always are.
Even the best and most honest dealer will always be trying to maximise his profit, which means he's always trying to sell something for more than it's worth.
The dealer should be building some percentage into his margin to deal with unforeseen faults on cars bought in. Sometimes he'll get lucky and not need this margin, sometime he won't. The OP's car is one of the unlucky ones.
What a load of old bEven the best and most honest dealer will always be trying to maximise his profit, which means he's always trying to sell something for more than it's worth.
The dealer should be building some percentage into his margin to deal with unforeseen faults on cars bought in. Sometimes he'll get lucky and not need this margin, sometime he won't. The OP's car is one of the unlucky ones.
ks.Dealers will try to maximise profit for sure, but it does not mean they try and rip people off.
Friend of mine is a dealer, and doesn't give stuff away, and earns a very good living. Rarely knocks more than £50 off screen price, but instead they'd rather replace anything that needs replacing so that the buyer will not need to spend anything on the car in the next year or so. Tyres, brakes, cambelts etc, all done if needed. They then warrant the cars themselves - a sum of money from each car goes into a general warranty fund, which is used for all remedial warranty work.
Oddly, he has high repeat business and has been trading from the same site for nearly 25 years now.
TheLastPost said:
I will treat 'amatuers' (private purchasers) with reasonable honesty and integrity, but the 'professionals' (dealers) should know what they're doing... I owe them no favours.
Let me ask you a question, since you are being so self-righteous: as a car dealer, have you never accepted an offer that was on the generous side of what you were prepared to accept for a car?
Then they owe you no favours. Any business relationship where the starting point is to treat each other like s**t is a bit of a miserable world. Maximising profits is part of negotiation but you don't need to treat each other like scum to do it.Let me ask you a question, since you are being so self-righteous: as a car dealer, have you never accepted an offer that was on the generous side of what you were prepared to accept for a car?
Presumably, your customers in whatever you do are strictly one offs who you never want to see again, which is a business plan but not a very good one IMO.
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