Dealer messing you about, where next to get satisfaction

[scottkdavid]

As most of you know bought a Vantage from dealers in the South nearly 2 months ago. Still having serious problems with alot of issues ranging from warranty to missing items.Totally ruined 1st experience of Aston ownership

Ideas please for the next level as the dealers dont care, AM direct ? Name and shame ? Lawyers ?

I know you read this forum Mr Dealer and my login will give me away but I've had enough....and you know it

[michael gould]

I would start by ringing AM direct.......make sure you have all your correspondence from the well-known London/Wilmslow/Derby dealer to discuss with them.

[Neil1300R]

Have you written to the Dealer Principle? If so and still not getting anywhere, as has been said Aston Customer Service.

[Mr Aston Martin]

Just make sure you park your car on the Queen's highway as near to the entrance as possible.



No dealer principle will suffer an advert like this outside their showroom

[scottkdavid]

Neil1300R said:

Have you written to the Dealer Principle? If so and still not getting anywhere, as has been said Aston Customer Service.

No i haven't but this sales rep is giving me some runaround, wont even accept my calls now. AM direct I reckon but once its sorted they will get named and shamed.

[Neil1300R]

scottkdavid said:

No i haven't but this sales rep is giving me some runaround, wont even accept my calls now. AM direct I reckon but once its sorted they will get named and shamed.

Write / phone to the DP first, then Aston.
Oh, and once resolved, remember you can't name and shame on here - against the PH rules

[scottkdavid]

Neil1300R said:

Write / phone to the DP first, then Aston.
Oh, and once resolved, remember you can't name and shame on here - against the PH rules

Dealer P 1st then....I wont name directly but they and everyone else will know who they are.

[michael gould]

Neil1300R said:

scottkdavid said:

No i haven't but this sales rep is giving me some runaround, wont even accept my calls now. AM direct I reckon but once its sorted they will get named and shamed.

Write / phone to the DP first, then Aston.
Oh, and once resolved, remember you can't name and shame on here - against the PH rules

good advice.....write or e-mail the DP giving him the facts about what you were promised, and what your complaining about......tell him you intend to take the matter up with AM customer service and that you also intend to seek redress in the courts. Give him 7 days to acknowledge your e-mail and a further 7 days to tell you how he intends to resolve your complaint. Give him the date by which you seek his final answer.
Don’t forget to tell him that his salesman is a wker (only joking about this bit)

hope it gets resolved

[F1 NDW]

Neil1300R said:

scottkdavid said:

No i haven't but this sales rep is giving me some runaround, wont even accept my calls now. AM direct I reckon but once its sorted they will get named and shamed.

Write / phone to the DP first, then Aston.
Oh, and once resolved, remember you can't name and shame on here - against the PH rules

But you could make the offer "PM me for information"

[yeti]

Neil1300R said:

Write / phone to the DP first, then Aston.
Oh, and once resolved, remember you can't name and shame on here - against the PH rules

But surely you could give a reasonably accurate geographical location and let people work it out... There are ways and means I think.

[michael gould]

Read my first post and I'm sure you can work it out

[scottkdavid]

Spoke to dealer principle last night, very understanding, then got a call from sales manager 5 minutes later, again very understanding and although he is new to that dealership he was genuinely shocked and astounded...Requested various mails and expect a call this morning...
I'm not one for moaning but enough is enough and this is going to get very interesting...
If I dont get satisfactory outcome within a week then AM direct will get involved.

[michael gould]

The company you bought the car from are very respected and I would be suprised if they dont sort out your complaint

[yeti]

scottkdavid said:

Spoke to dealer principle last night, very understanding

All good news - hope it gets sorted.

[GingerMunky]

Mr Aston Martin said:

Just make sure you park your car on the Queen's highway as near to the entrance as possible.

No dealer principle will suffer an advert like this outside their showroom

That is priceless! What a great idea.

[scottkdavid]

michael gould said:

The company you bought the car from are very respected and I would be suprised if they dont sort out your complaint

Delivering a car without a MOT is not what I'd expect from a main dealer,(cars now abroad) nor is not supplying various other items that should have come with the car...
After initial responses from DP its all gone quiet....Wonder why ??.....Looks like AM direct will need to assist.....

[yeti]

scottkdavid said:

Looks like AM direct will need to assist.....

Indeed, and the sooner you persue the more chance you have. Good luck.

[Arjxh56]

I too have had the most horrific dealership experience buying my latest car... I was advised on a number of occasions by my solicitor friend to take legal action but just couldn't be bothered (too many more important things to be doing with my time). It has spoilt my buying experience and I have been so tempted to put them on the rogue trader wall on watchdog! The saga is still ongoing ....

I just hope the car proves more reliable than the dealership!

It would be interesting to run a poll and see how many would go back to or recommend their AM dealership?

[yeti]

Arjxh56 said:

It would be interesting to run a poll and see how many would go back to or recommend their AM dealership?

/Drums fingers...

That could be kind of fun

I wouldn't.

[V8 Animal]

yeti said:

/Drums fingers...

That could be kind of fun

I wouldn't.

Go on