Shoddy main dealer repair. Help please.

[Clamjouster]

I've got a very problematic Toyota Celica 190. The head gasket went in a way that meant the engine slightly pressurised the coolant system. Despite better judgement we decided to save the car and have the work done by our local Toyota dealer to ensure good quality and avoid any complications were there to be any problems.

I had the work done in April this year and about 4 weeks ago I noticed the rebuilt top end was particularly noisy and that there was an odd exhaust note around 4500 rpm. Suspecting a potential problem with Toyotas () work I bunged the car back at them and told them to take a gandas. Several days later they contacted me to basically stonewall me on the subject. They say that its not their problem or their work as the car has just hit 100k and what do I expect from an engine with that mileage. They weren't even prepared to strip the head and take a look unless I paid again for any work they did. I was livid and walked away.


Now a couple of weeks on the head gasket has totally failed and I need to get ideas on how to proceed. I haven't gone in there all guns blazing yet as I might make an error in anger. I'm massively out of pocket and am now without a car too. Are the garage liable to do the work or am I barking up the wrong tree and need to take it on the chin and put it down to experience?

ETA

Name removed as it breaches the sites N&S policy.

Edited by Big Al. on Monday 1st October 19:33

[redgriff500]

If they don't want to know I guess you could try their group HQ or Toyota HQ.

If no joy then you need to find an expert and take them to court - should be simple but frequently isn't and that hassle is what all the cowboys rely on.