garage rip off
Author
Discussion

stewartcampbell

Original Poster:

202 posts

224 months

Monday 1st October 2012
quotequote all
Hi there, about a year ago my mother, aunt and uncle bought a peugeot 807 tdi for their small hotel, after 3 and a half months the timing belt snapped or jumped some teeth.The car was recovered to a garage which have had it ever since and have been unable to fix it.At one point they got a secondhand engine to fit to it but it turned out to be the wrong engine so was sent back and apparently it took the garage owner months to get his money back for the engine so they now have a policy of not fitting secondhand engines so have abandoned the car and now want £960 for the work done.I think myself this is a joke, the car was put there to be fixed which they have not done and now want nearly £1000 for the privilege.The bill they have sent lists strip engine found injectors seized, removed engine to fit second hand engine,refitted old engine and suspension £740 with no breakdown of hours just states quantity 1 then it lists diagnostic check £25 camshaft sensor £16 and crankshaft sensor £20.To me this garage are having a laugh, they have achieved nothing and expect £960 and why on earth after deciding the old engine was scrap would they then refit it and charge for the labour to do that, i just think its ludicrous and would not be paying him but what would be the position on getting the car back?Any thoughts on this or advice greatly appreciated.

BFG TERRANO

2,172 posts

176 months

Monday 1st October 2012
quotequote all
It's not fixed, don't pay end of.

BFG TERRANO

2,172 posts

176 months

Monday 1st October 2012
quotequote all
Seized injectors? No such thing. Fit wrong engine? Then re fit old engine? It's laughable, get it picked up with all the bits asap.

folos

900 posts

170 months

Monday 1st October 2012
quotequote all
Send them an invoice for your wasted time and the cost to get it repaired elsewhere?

Would be worth as much as the one they've given you smile

C. Grimsley

1,381 posts

223 months

Monday 1st October 2012
quotequote all
Get the vehicle to the main dealers there is an extended warranty period on these for this problem, new engine fitted foc.

Carl

Ray Luxury-Yacht

8,918 posts

244 months

Monday 1st October 2012
quotequote all
It's all very well posters saying 'get the car back and take it elsewhere etc.' but there's no way the garage will let the car out of their workshop until the £900 odd quid is paid, is there? And, let's not forget, the car's not even driveable, is it?

So - how can the OP just 'go and get it back?'


BFG TERRANO

2,172 posts

176 months

Monday 1st October 2012
quotequote all
Ray Luxury-Yacht said:
It's all very well posters saying 'get the car back and take it elsewhere etc.' but there's no way the garage will let the car out of their workshop until the £900 odd quid is paid, is there? And, let's not forget, the car's not even driveable, is it?

So - how can the OP just 'go and get it back?'
Trailer, couple of meatheads and balls.

XG332

3,927 posts

216 months

Monday 1st October 2012
quotequote all
BFG TERRANO said:
Trailer, couple of meatheads and balls.
Golf or tennis?

mat13

1,977 posts

209 months

Monday 1st October 2012
quotequote all
XG332 said:
BFG TERRANO said:
Trailer, couple of meatheads and balls.
Golf or tennis?
Depends on the quality of meathead usually.

SMGB

790 posts

167 months

Monday 1st October 2012
quotequote all
I had to do this once and took legal advice. Give written notice and send a transporter to collect it on the day. In my case the guy just rolled over and didnt try to charge for the pathetic amount of work he had done. I think you can pay under protest then sue to get it back, Well within small claims amount.

thescamper

920 posts

254 months

Tuesday 2nd October 2012
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My understanding is that they cannot refuse to allow you to collect the car, if you collect and don't pay they have to persue you through the courts.

it still takes balls to walk in and collect your property tho'


Tyre Smoke

23,018 posts

289 months

Tuesday 2nd October 2012
quotequote all
BFG TERRANO said:
Seized injectors? No such thing.
Yes there is. In the 2.0Hdi it is not uncommon for the injectors to seize into the head. Apparently they need to be removed when the head is removed. Something to do with steel/alloy interface I believe.


chryslerben

1,263 posts

187 months

Tuesday 2nd October 2012
quotequote all
BFG TERRANO said:
Seized injectors? No such thing. Fit wrong engine? Then re fit old engine? It's laughable, get it picked up with all the bits asap.
unfortunately it is a quite a well know issue on these. There is a hydraulic puller you can get to wrench them out of the head but because of the way the engine is fitted you need to remove most of the scuttle to utilise it.

BFG TERRANO

2,172 posts

176 months

Tuesday 2nd October 2012
quotequote all
chryslerben said:
unfortunately it is a quite a well know issue on these. There is a hydraulic puller you can get to wrench them out of the head but because of the way the engine is fitted you need to remove most of the scuttle to utilise it.
every days a school day!

I was thinking more seized in their operation rather than their removal.

Seized in the head I can well understand.

oldcynic

2,166 posts

189 months

Tuesday 2nd October 2012
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Local CAB should give you the wording for a letter to tell them to hand the car back on whichever date. Also check whether your parents have legal expenses cover on their car or house policy - this is exactly when you need to use it!

mikeveal

5,092 posts

278 months

Tuesday 2nd October 2012
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Here to help.

SMGB

790 posts

167 months

Tuesday 2nd October 2012
quotequote all
SMGB said:
I had to do this once and took legal advice. Give written notice and send a transporter to collect it on the day. In my case the guy just rolled over and didnt try to charge for the pathetic amount of work he had done. I think you can pay under protest then sue to get it back, Well within small claims amount.
BTW I made sure the Police knew there could be a breach of the peace and where the car was, they were very good and gave me a reference number. I also took someone with me to watch from a distance, not a Minder smile, just in case things got nasty and I needed the cavalry. When we pitched up the car was sitting on the forecourt ready to go. It wasnt the most pleasant conversation I have ever had, but I got my car back.