Used Car Dealers and Warranties
Discussion
Gents if you bought a used car from a dealer with no manufactures warranty, do you have any sort of come back?
I did speak to the dealer (none franchise) and he said he doesn't offer warranties, but that I did have my statuaroty rights, i.e. must be fit for purpose, and if the engine were to blow up in 3 months time he would give me a refund.
Put simply I’ve had the car a couple of weeks and I think it may need a new pedal box (or at least a repair). Would it be reasonable of me to expect him to repair or have the car repaired under 'fit for purpose'?
I just want to gather my ammo but approaching him...
Also would I have to drive the car to his garage for him to witness the fault (2 hours each way), or can I just take the car to my local dealer and pass on the invoice?
I did speak to the dealer (none franchise) and he said he doesn't offer warranties, but that I did have my statuaroty rights, i.e. must be fit for purpose, and if the engine were to blow up in 3 months time he would give me a refund.
Put simply I’ve had the car a couple of weeks and I think it may need a new pedal box (or at least a repair). Would it be reasonable of me to expect him to repair or have the car repaired under 'fit for purpose'?
I just want to gather my ammo but approaching him...
Also would I have to drive the car to his garage for him to witness the fault (2 hours each way), or can I just take the car to my local dealer and pass on the invoice?
I think link to the Which website clearly does, well as clearly as it can be in this very unclear situation.
If your pedal box has gone but the car has done lots of miles, even though you are within a few weeks, you probably don't have a leg to stand on, if its quite new and only lightly used, stop using it and see what the dealers says...simples
If your pedal box has gone but the car has done lots of miles, even though you are within a few weeks, you probably don't have a leg to stand on, if its quite new and only lightly used, stop using it and see what the dealers says...simples
The car has done 20,000 miles so you expect the springs in the pedal box to still work.
I know phoning up the dealer is simple, but I'm asking for experiences from other users. I have no idea what to expect; will they want to personally fix it themselves? Are they allowed to? I just want to drop it off at somewhere local and forward them the bill.
The cost of fuel and time to sort it I may as well fix it locally myself, but this voids the point of buying from a dealer.
I know phoning up the dealer is simple, but I'm asking for experiences from other users. I have no idea what to expect; will they want to personally fix it themselves? Are they allowed to? I just want to drop it off at somewhere local and forward them the bill.
The cost of fuel and time to sort it I may as well fix it locally myself, but this voids the point of buying from a dealer.
markmullen said:
Most dealers will want to control the work themselves, ie through garages they know and trust, rather than someone local to you who will charge them retail prices instead of trade prices and who may embellish the costs involved.
This. Once you start deciding where warranty work will be done without giving them a chance to fix it first, your "warranty" options rapidly shrink.Get a quote locally for the work,then decide if it's worth all the time and expense taking it to all the way back etc.If you factor in the 3 visits to him, 1/ to inspect it and agree the work, 2/ to get it done, 3/to collect the car, it's likely to be not worth doing.If you buy from a long distance, expect to rectify and faults yourself, you've lost the advantage of buying local because you probably bought cheaper,but at a distance.The moral of the story could be, pay a bit more and buy local.
Shurv said:
Get a quote locally for the work,then decide if it's worth all the time and expense taking it to all the way back etc.If you factor in the 3 visits to him, 1/ to inspect it and agree the work, 2/ to get it done, 3/to collect the car, it's likely to be not worth doing.If you buy from a long distance, expect to rectify and faults yourself, you've lost the advantage of buying local because you probably bought cheaper,but at a distance.The moral of the story could be, pay a bit more and buy local.
They were my first thoughts, but he said I could get it repaired and sent him the bill, when asked for it in writing he hasn't bothered.Franchised dealer wants £200, independant wants £77 - its a 4 hour drive back to the dealer I bought it off.
This is the problem with small 'traders' who operate from units, they use the bulls
t anout being a dealer but give no warranty in this case and have no workshops! I'm sorry but why did you hand over that kind of money to someone with 6 cars in a unit, spend £500 more to start with at a proper garage, with a workshop and a nationwide warranty cover.
t anout being a dealer but give no warranty in this case and have no workshops! I'm sorry but why did you hand over that kind of money to someone with 6 cars in a unit, spend £500 more to start with at a proper garage, with a workshop and a nationwide warranty cover.poshboy said:
This is the problem with small 'traders' who operate from units, they use the bullst anout being a dealer but give no warranty in this case and have no workshops! I'm sorry but why did you hand over that kind of money to someone with 6 cars in a unit, spend £500 more to start with at a proper garage, with a workshop and a nationwide warranty cover.
Cheque arrived in the post, thanks.t anout being a dealer but give no warranty in this case and have no workshops! I'm sorry but why did you hand over that kind of money to someone with 6 cars in a unit, spend £500 more to start with at a proper garage, with a workshop and a nationwide warranty cover.Excellent 
.
A bit late now, but is the car a late-ish Polo? Assuming it is (and assumptions being the mother of all mess-ups), I seem to recall there was a recall for pedal box problems - this might get your dealer something back in turn, if you check with VW that your car wasn't repaired under the recall then explain your situation and ask them to make their cheque payable to the dealer (stranger things have happened, and one has to be an optimist
).
Recalls from the mid-'90s are on the VOSA website, btw
.
.A bit late now, but is the car a late-ish Polo? Assuming it is (and assumptions being the mother of all mess-ups), I seem to recall there was a recall for pedal box problems - this might get your dealer something back in turn, if you check with VW that your car wasn't repaired under the recall then explain your situation and ask them to make their cheque payable to the dealer (stranger things have happened, and one has to be an optimist
).Recalls from the mid-'90s are on the VOSA website, btw
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