Sky HD Box Won't Stop Recording

[counterofbeans]

I set a couple of programs to record at 9pm last night on our Sky HD box and they were still recording at 7am this morning, as if the "end of program" marker was not recognised...

Is this a known problem? anyone else experiencing this currently?

Is there a fix available or do I just have to replace the box (it's already 5 or 6 years old)

Thanks

CofB

[mini me]

Ours has doen this a couple of times. Just unplug it and wait a minute or so which seems to reset it. You will probably find the program recorded all ok as per normal anyway. we did.

There is a procedure to reset planner I think it is called. Do a search on the sky website for details. I need to do this reasonably regularly these days. apparently it clears out all the cache type stuff which helps it all run smooth. Could give that a try.

[anonymous-user]

counterofbeans said:

Is there a fix available or do I just have to replace the box (it's already 5 or 6 years old)

Yep ring Sky tell them of the problem, they will tell you it's £50 to send out an engineer. Tell them in that case you will cancel as there is no point in paying X amount a month for something that doesn't work, they will send the engineer for free.

[sjj84]

As said above, try turning it off at the wall for a minute or so. Mine has had a tantrum a couple of times, seems to sort it.

[MissChief]

Known issue at the moment. Only seems to happen if the box has been powered up for more than 2 weeks. A reboot should fix it.

[Dr G]

Mine did this on Thursday last week; reset cleared it and fine since.