New car stuffed @ 600 miles
Discussion
Had the need for a new DD & business hack, never been a range Rover fan but errindoors liked the new Evoque, after a dealer visit & test drive it seemed to tick most of the boxes so I placed an order for a 5 door SD4 manual Dynamic with a few bells & whistles back in August.
Took delivery a few days before xmas, suitably impressed and satisfied, nice car, easy to drive, comfortable, plenty guts & mpg reaching 40 - 50, ideal for my 1k miles a week.
So, 3 weeks in, most of which it sat on the drive due to the xmas break, 600 miles clocked I head off back to work but end up at the dealer after some disturbing noises from underneath the car.
Two weeks in they still have it, problem is with the suspension, in particular the magnaride system "which is not controlling the shock operation correctly" said dealer service manager.
Bigger problem is, neither the dealer or Land Rover appear to be capable of fixing it & I'm now pissed.
My Q here is, anyone know the sp on demanding either a refund, which I dont particulary want, or a replacement vehicle, I'm not over impressed with accepting a new car back thats been frigged with etc
Took delivery a few days before xmas, suitably impressed and satisfied, nice car, easy to drive, comfortable, plenty guts & mpg reaching 40 - 50, ideal for my 1k miles a week.
So, 3 weeks in, most of which it sat on the drive due to the xmas break, 600 miles clocked I head off back to work but end up at the dealer after some disturbing noises from underneath the car.
Two weeks in they still have it, problem is with the suspension, in particular the magnaride system "which is not controlling the shock operation correctly" said dealer service manager.
Bigger problem is, neither the dealer or Land Rover appear to be capable of fixing it & I'm now pissed.
My Q here is, anyone know the sp on demanding either a refund, which I dont particulary want, or a replacement vehicle, I'm not over impressed with accepting a new car back thats been frigged with etc
If it is before 30 days then can't you reject it on the basis that it is not fit for purpose? Maybe give them a chance to fix it and get some free servicing out of them as compensation?
What car magazine has a helpdesk part where they sort out issues like this. Might be worth seeding them an email?
What car magazine has a helpdesk part where they sort out issues like this. Might be worth seeding them an email?
roger1197 said:
Yes, at slow speed over rough surfaces, when turning at full lock at slow speeds, when braking and turning at normal speed, all from the rear & when negotiating speed humps
This appears quite common (my Dad's car suffers the same issue), but not sure it's to do with the magnetic dampers. Have a look at this thread.BFG TERRANO said:
My current car was on the verge of rejection... Im led to believe you have to give the dealer a fair oportunity to correct it before being able to reject the vehicle.
Bad on LRs part, their customer care is very good though.
The dealer has been A1, both sales & with this problem, hired me in a RR Sport etc so I'm reluctant to kick off or be awkward but LR seem to be giving them run around Bad on LRs part, their customer care is very good though.
roger1197 said:
Bigger problem is, neither the dealer or Land Rover appear to be capable of fixing it & I'm now pissed.
Have they actually said that they cannot fix it, or is it that you don't feel confident in their abilities?I think you should give them a chance to fix it first. If they admit defeat then ask for a replacement vehicle.
roger1197 said:
BFG TERRANO said:
My current car was on the verge of rejection... Im led to believe you have to give the dealer a fair oportunity to correct it before being able to reject the vehicle.
Bad on LRs part, their customer care is very good though.
The dealer has been A1, both sales & with this problem, hired me in a RR Sport etc so I'm reluctant to kick off or be awkward but LR seem to be giving them run around Bad on LRs part, their customer care is very good though.
You have been upgraded to a RRS and your car is not putting on £1k a week in mileage. Result.
I had an issue with a brand new car from another manufacturer and it took 14 months before I got a replacement. And I don't think it happens very often by all accounts.
I hope you get your car fixed soon, it's rubbish when a new purchase spends endless weeks at the dealership.
I had an issue with a brand new car from another manufacturer and it took 14 months before I got a replacement. And I don't think it happens very often by all accounts.
I hope you get your car fixed soon, it's rubbish when a new purchase spends endless weeks at the dealership.
soofsayer said:
You have been upgraded to a RRS and your car is not putting on £1k a week in mileage. Result.
I had an issue with a brand new car from another manufacturer and it took 14 months before I got a replacement. And I don't think it happens very often by all accounts.
I hope you get your car fixed soon, it's rubbish when a new purchase spends endless weeks at the dealership.
RRS!!I had an issue with a brand new car from another manufacturer and it took 14 months before I got a replacement. And I don't think it happens very often by all accounts.
I hope you get your car fixed soon, it's rubbish when a new purchase spends endless weeks at the dealership.
Hate to sound ungrateful but having never driven a Sherman tank I can only guess its something like driving one of these, with the s
tty gas mileage to bootI rejected a car successfully about ten years ago now, a brand new Audi A4 Cabriolet.
The hood kept jamming half up half down, effectively stranding me and leaving the car insecure. They had it back twice, both times it went wrong again.
In the end they wanted it back a third time to really get to the bottom of it. I agreed on two conditions, that they kept the car as long as they liked until they were certain it was fixed provided that they loaned me another Audi Convertible (it was summer and my first soft top), and provided that if it went wrong again after this, they replaced the car.
Audi Customer Services were involved and apparently they keep a fleet of "better than normal" loan cars, one of which was a brand new A4 Cabriolet 3.0 litre Sport, so they loaned me that.
They had it a month, then decreed that they were satisfied, then on the day I was due to pick it up they gave it a final test and it jammed again.
At that point I said I didn't want it back, there was just no way I could rely on it (and bear in mind this wasn't like the hood refusing to open, jamming meant the car couldn't be used or even left).
Audi agreed, a deal was done between Audi UK and the supplying dealer, they took my car into stock, kept me in the loan Cabrio, and a brand new car was ordered.
We paid £1,000 toward "betterment" as by the time I got the new one it was some nine months I think since I'd had the first one so I'd had nine months of motoring and then a brand new car with of course zero miles, 3 year warranties, fresh tyres etc, so that was fair enough.
Moral, keep polite, but firm, make reasonable requests, insist on a resolution deadline (ie they keep it till its fixed, but they agree to rejection if it goes wrong again). Oh, and keep track of every conversation, email is great for this.
You have to give them fair chance to fix it, but equally they have to be fair with you. It's an expensive car and it shouldn't keep going wrong.
The hood kept jamming half up half down, effectively stranding me and leaving the car insecure. They had it back twice, both times it went wrong again.
In the end they wanted it back a third time to really get to the bottom of it. I agreed on two conditions, that they kept the car as long as they liked until they were certain it was fixed provided that they loaned me another Audi Convertible (it was summer and my first soft top), and provided that if it went wrong again after this, they replaced the car.
Audi Customer Services were involved and apparently they keep a fleet of "better than normal" loan cars, one of which was a brand new A4 Cabriolet 3.0 litre Sport, so they loaned me that.
They had it a month, then decreed that they were satisfied, then on the day I was due to pick it up they gave it a final test and it jammed again.
At that point I said I didn't want it back, there was just no way I could rely on it (and bear in mind this wasn't like the hood refusing to open, jamming meant the car couldn't be used or even left).
Audi agreed, a deal was done between Audi UK and the supplying dealer, they took my car into stock, kept me in the loan Cabrio, and a brand new car was ordered.
We paid £1,000 toward "betterment" as by the time I got the new one it was some nine months I think since I'd had the first one so I'd had nine months of motoring and then a brand new car with of course zero miles, 3 year warranties, fresh tyres etc, so that was fair enough.
Moral, keep polite, but firm, make reasonable requests, insist on a resolution deadline (ie they keep it till its fixed, but they agree to rejection if it goes wrong again). Oh, and keep track of every conversation, email is great for this.
You have to give them fair chance to fix it, but equally they have to be fair with you. It's an expensive car and it shouldn't keep going wrong.
Ari said:
I rejected a car successfully about ten years ago now, a brand new Audi A4 Cabriolet.
The hood kept jamming half up half down, effectively stranding me and leaving the car insecure. They had it back twice, both times it went wrong again.
In the end they wanted it back a third time to really get to the bottom of it. I agreed on two conditions, that they kept the car as long as they liked until they were certain it was fixed provided that they loaned me another Audi Convertible (it was summer and my first soft top), and provided that if it went wrong again after this, they replaced the car.
Audi Customer Services were involved and apparently they keep a fleet of "better than normal" loan cars, one of which was a brand new A4 Cabriolet 3.0 litre Sport, so they loaned me that.
They had it a month, then decreed that they were satisfied, then on the day I was due to pick it up they gave it a final test and it jammed again.
At that point I said I didn't want it back, there was just no way I could rely on it (and bear in mind this wasn't like the hood refusing to open, jamming meant the car couldn't be used or even left).
Audi agreed, a deal was done between Audi UK and the supplying dealer, they took my car into stock, kept me in the loan Cabrio, and a brand new car was ordered.
We paid £1,000 toward "betterment" as by the time I got the new one it was some nine months I think since I'd had the first one so I'd had nine months of motoring and then a brand new car with of course zero miles, 3 year warranties, fresh tyres etc, so that was fair enough.
Moral, keep polite, but firm, make reasonable requests, insist on a resolution deadline (ie they keep it till its fixed, but they agree to rejection if it goes wrong again). Oh, and keep track of every conversation, email is great for this.
You have to give them fair chance to fix it, but equally they have to be fair with you. It's an expensive car and it shouldn't keep going wrong.
The kind of advice I was hoping/looking for, I'm adverse to ranting & banging tables, I know from my own business of installing equipment from all four corners into all four corners how the very best can be troublesome and costly.The hood kept jamming half up half down, effectively stranding me and leaving the car insecure. They had it back twice, both times it went wrong again.
In the end they wanted it back a third time to really get to the bottom of it. I agreed on two conditions, that they kept the car as long as they liked until they were certain it was fixed provided that they loaned me another Audi Convertible (it was summer and my first soft top), and provided that if it went wrong again after this, they replaced the car.
Audi Customer Services were involved and apparently they keep a fleet of "better than normal" loan cars, one of which was a brand new A4 Cabriolet 3.0 litre Sport, so they loaned me that.
They had it a month, then decreed that they were satisfied, then on the day I was due to pick it up they gave it a final test and it jammed again.
At that point I said I didn't want it back, there was just no way I could rely on it (and bear in mind this wasn't like the hood refusing to open, jamming meant the car couldn't be used or even left).
Audi agreed, a deal was done between Audi UK and the supplying dealer, they took my car into stock, kept me in the loan Cabrio, and a brand new car was ordered.
We paid £1,000 toward "betterment" as by the time I got the new one it was some nine months I think since I'd had the first one so I'd had nine months of motoring and then a brand new car with of course zero miles, 3 year warranties, fresh tyres etc, so that was fair enough.
Moral, keep polite, but firm, make reasonable requests, insist on a resolution deadline (ie they keep it till its fixed, but they agree to rejection if it goes wrong again). Oh, and keep track of every conversation, email is great for this.
You have to give them fair chance to fix it, but equally they have to be fair with you. It's an expensive car and it shouldn't keep going wrong.
Appreciate the advice
Ari said:
I rejected a car successfully about ten years ago now, a brand new Audi A4 Cabriolet.
The hood kept jamming half up half down, effectively stranding me and leaving the car insecure. They had it back twice, both times it went wrong again.
In the end they wanted it back a third time to really get to the bottom of it. I agreed on two conditions, that they kept the car as long as they liked until they were certain it was fixed provided that they loaned me another Audi Convertible (it was summer and my first soft top), and provided that if it went wrong again after this, they replaced the car.
Audi Customer Services were involved and apparently they keep a fleet of "better than normal" loan cars, one of which was a brand new A4 Cabriolet 3.0 litre Sport, so they loaned me that.
They had it a month, then decreed that they were satisfied, then on the day I was due to pick it up they gave it a final test and it jammed again.
At that point I said I didn't want it back, there was just no way I could rely on it (and bear in mind this wasn't like the hood refusing to open, jamming meant the car couldn't be used or even left).
Audi agreed, a deal was done between Audi UK and the supplying dealer, they took my car into stock, kept me in the loan Cabrio, and a brand new car was ordered.
We paid £1,000 toward "betterment" as by the time I got the new one it was some nine months I think since I'd had the first one so I'd had nine months of motoring and then a brand new car with of course zero miles, 3 year warranties, fresh tyres etc, so that was fair enough.
Moral, keep polite, but firm, make reasonable requests, insist on a resolution deadline (ie they keep it till its fixed, but they agree to rejection if it goes wrong again). Oh, and keep track of every conversation, email is great for this.
You have to give them fair chance to fix it, but equally they have to be fair with you. It's an expensive car and it shouldn't keep going wrong.
Wait a second. They took your car back into dealer stock just like that? Doesn't the manufacturer have to disclose that the car was a buy back? Here when a car is bought back the title is branded "Lemon Law". It's about as bad as a salvage title. The hood kept jamming half up half down, effectively stranding me and leaving the car insecure. They had it back twice, both times it went wrong again.
In the end they wanted it back a third time to really get to the bottom of it. I agreed on two conditions, that they kept the car as long as they liked until they were certain it was fixed provided that they loaned me another Audi Convertible (it was summer and my first soft top), and provided that if it went wrong again after this, they replaced the car.
Audi Customer Services were involved and apparently they keep a fleet of "better than normal" loan cars, one of which was a brand new A4 Cabriolet 3.0 litre Sport, so they loaned me that.
They had it a month, then decreed that they were satisfied, then on the day I was due to pick it up they gave it a final test and it jammed again.
At that point I said I didn't want it back, there was just no way I could rely on it (and bear in mind this wasn't like the hood refusing to open, jamming meant the car couldn't be used or even left).
Audi agreed, a deal was done between Audi UK and the supplying dealer, they took my car into stock, kept me in the loan Cabrio, and a brand new car was ordered.
We paid £1,000 toward "betterment" as by the time I got the new one it was some nine months I think since I'd had the first one so I'd had nine months of motoring and then a brand new car with of course zero miles, 3 year warranties, fresh tyres etc, so that was fair enough.
Moral, keep polite, but firm, make reasonable requests, insist on a resolution deadline (ie they keep it till its fixed, but they agree to rejection if it goes wrong again). Oh, and keep track of every conversation, email is great for this.
You have to give them fair chance to fix it, but equally they have to be fair with you. It's an expensive car and it shouldn't keep going wrong.
If I was up st creek without a paddle, i'd trust a tandem to get me beck than a Range Rover
All this Land Rover / Range Rover made in Britain bks
They can play up to image and the brand snobbery but the fact is the cars look nice but are unreliable as hell
And from owners and people i've spoken to the new ones Evoque and standard RR are a lot worse than older ones
Basics right first
t creek without a paddle, i'd trust a tandem to get me beck than a Range RoverAll this Land Rover / Range Rover made in Britain b
ksThey can play up to image and the brand snobbery but the fact is the cars look nice but are unreliable as hell
And from owners and people i've spoken to the new ones Evoque and standard RR are a lot worse than older ones
Basics right first
A friend successfully rejected a Porsche 997 C2 PDK. There was a fault with the gearbox 2 days after delivery. The car went back to the dealer and was returned a few days later, supposedly fixed. With in a day or two, It went wrong again and he wrote to the dealer principal rejecting the car but giving them one last chance to rectify the problem. The car was returned a week later and it failed again. Full refund was paid.
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