Odd one for IMAP gurus

[fish]

Right, I've trawled technet et al and am stumped. I'm using Workgroup mail with the clients on Outlook Express.

When I mark messages as read they currectly display the opened envelope. However the folder then appears to refresh wherupon it displays only headers and needs to download the message again when you reopen the message.

The message subject stays like a read message ie regular font instead of bold but it displays just the header(IMAP) type diagonal envelope.

Help. This is on the chairmans machine where he'll get confused over what he has read and not read if it doesn't work properly.....

It is not a poblem with the synchro settings, it does this on all folders including the don't synchro etc.

>>> Edited by fish on Wednesday 22 September 18:56

[fish]

Anyone?

Can someone please tell me whether this is normal behavior for IMAP. Or should it display and remember the messages it's downloaded as I beleive it should?

Help..

[_dobbo_]

fish said:

Anyone? Can someone please tell me whether this is normal behavior for IMAP. Or should it display and remember the messages it's downloaded as I beleive it should? Help..

Didn't answer because I'm not familiar with what workgroup mail is....

You are correct in that whatever change you make on the client should be maintained, and reflected in any other client that logs onto the same mailbox.

If you are making changes that are being "lost" it suggests (and this is a TOTAL guess) that the mailbox may either be locked or have a problem on the server itself. This is preventing the IMAP service from updating it when you make changes.

My first advice would be to reboot the server - assuming workgroup mail even uses a server? Out of interest what is workgroup mail? I've never heard of it.

Beyond that, try setting up another copy of outlook / express / eudora / whatever to access the same mailbox, and see if that has the same problem.

Hope this helps!

[_dobbo_]

Sorry - just realised I said to reboot. ... Often that's a last resort - see if you can just stop and restart an IMAP service or just stop and restart the mail services first, before trying a reboot.