Main dealer differences
Discussion
So in equal measure a slating and a praising for one of our usual targets of derision.
I have recently swapped the X-Type for an 18 month old E250 CDI Convertible and I have to say thus far I am very impressed with it as a nice daily, very well specc'd and a good all rounder.
However last two days I have had two minor issues which have caused me to need to speak to my local franchised dealers.
First one yesterday for some reason the roof would not come back up just kept stalling after the lid at the back came up, I rang Mercedes Leicester and they were tbh not that helpful said come down there might not be anyone available though and very dismissive. To be fair the guy that helped me out was a nice chap and we worked it out together by looking at the manual. As it turned out one of the rear headrests had not clicked back into place and the sensor was stopping the hood from coming back up.
Today I had to have the windscreen replaced which was arranged pre acquisition but was on back order. Anyway post this the warning light came on saying no matter what the bonnet was up (it wasn't) so I rang Mercedes Leicester again and once again I got pretty much f**k all help, the reception person would not put me through to service kept me on hold for 15 mins and came back with the suggestion I slam it harder or book it in for late next week, bear in mind the wipers don't work with this light on! So I think well look I live more Loughborough direction anyway so I ring them.
What a contrast, I get put straight through to service speak to a really helpful guy talks me through a few things and says well look, I am due off in 20 mins but if you can get here within the next 30 (it is about 1710 at this point) I will hang on for you and have a look. So I say thanks head over there, true to his word he is there, has a gander, spots a loose wire under one of the bonnet catches at the front (sensor wire) puts it back in wishes me well and says anything I need feel free to ask for him.
A very stark contrast and guess who gets my future business!?
I have recently swapped the X-Type for an 18 month old E250 CDI Convertible and I have to say thus far I am very impressed with it as a nice daily, very well specc'd and a good all rounder.
However last two days I have had two minor issues which have caused me to need to speak to my local franchised dealers.
First one yesterday for some reason the roof would not come back up just kept stalling after the lid at the back came up, I rang Mercedes Leicester and they were tbh not that helpful said come down there might not be anyone available though and very dismissive. To be fair the guy that helped me out was a nice chap and we worked it out together by looking at the manual. As it turned out one of the rear headrests had not clicked back into place and the sensor was stopping the hood from coming back up.
Today I had to have the windscreen replaced which was arranged pre acquisition but was on back order. Anyway post this the warning light came on saying no matter what the bonnet was up (it wasn't) so I rang Mercedes Leicester again and once again I got pretty much f**k all help, the reception person would not put me through to service kept me on hold for 15 mins and came back with the suggestion I slam it harder or book it in for late next week, bear in mind the wipers don't work with this light on! So I think well look I live more Loughborough direction anyway so I ring them.
What a contrast, I get put straight through to service speak to a really helpful guy talks me through a few things and says well look, I am due off in 20 mins but if you can get here within the next 30 (it is about 1710 at this point) I will hang on for you and have a look. So I say thanks head over there, true to his word he is there, has a gander, spots a loose wire under one of the bonnet catches at the front (sensor wire) puts it back in wishes me well and says anything I need feel free to ask for him.
A very stark contrast and guess who gets my future business!?
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