Unauthorised mileage... compensation?
Discussion
So picture if you will:
New Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisation and carry out an internal disciplinary. Dealership try to justify mileage by saying it was an "extended appraisal".
What would you want to make things right?
New Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisation and carry out an internal disciplinary. Dealership try to justify mileage by saying it was an "extended appraisal".
What would you want to make things right?
PumaUK7 said:
So picture if you will:
Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisatio and carry out an internal disciplinary.
What would you want to make things right?
Next service free of charge?Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisatio and carry out an internal disciplinary.
What would you want to make things right?
I'd want to know if my car ended up being a loan car for potential new purchases.
And regardless of the sob story about internal discipline etc, I'd be onto the dealer Principal and probably Toyota GB pronto.
I'd be after more than just the next service free....
How do you not know its been ragged from cold etc????
And regardless of the sob story about internal discipline etc, I'd be onto the dealer Principal and probably Toyota GB pronto.
I'd be after more than just the next service free....
How do you not know its been ragged from cold etc????
Edited by TheProfessor on Tuesday 12th March 13:29
I'd be furious if they did it although seeing the way salesmen drive other peoples cars they've probably been raking it at every opportunity
with 250 miles it's clear they just haven't taken it out to check or test it
but been doing daily tax/mot runs in it to save their own
personally i'd be getting onto the service manager and threaten to take it to a higher authority if they don't play ball
with 250 miles it's clear they just haven't taken it out to check or test it
but been doing daily tax/mot runs in it to save their own
personally i'd be getting onto the service manager and threaten to take it to a higher authority if they don't play ball
I wonder what data is recorded in the ECU? If it records over-revs then the OP could be entering a whole full of sh*t.
Id be looking for a great deal more than resotration here. Surely the dealership expect to pay a punitive charge as well?
Involving the manufacturer/concessionaire might help too.
Id be looking for a great deal more than resotration here. Surely the dealership expect to pay a punitive charge as well?
Involving the manufacturer/concessionaire might help too.
250 miles?
I'm afraid his was filming this:
http://www.youtube.com/watch?feature=player_embedd...
(I know it's the Subaru version, it's a good excuse for the clip)
I'm afraid his was filming this:
http://www.youtube.com/watch?feature=player_embedd...
(I know it's the Subaru version, it's a good excuse for the clip)
PumaUK7 said:
So picture if you will:
New Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisation and carry out an internal disciplinary. Dealership try to justify mileage by saying it was an "extended appraisal".
What would you want to make things right?
Depends if they've offered to do anything? Assume from the admission and justification that's a no. New Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisation and carry out an internal disciplinary. Dealership try to justify mileage by saying it was an "extended appraisal".
What would you want to make things right?
Personally, I would push to see if that's their final position on the matter and if the dealer principal is aware of the issue. If the service manager has tried to sweep it under the carpet, you have to let the MD try and sort it out before escalating it to Toyota GB. Have them make an offer in light of your obvious dissatisfaction.
If they fail to act reasonably given the situation, I would escalate to Toyota GB. One of the senior PR guys is on Twitter if I recall so if Toyota customer services don't play ball, contact him privately, he'll know the damage playing this out in public will do to Toyota so I'm sure he'll help.
PumaUK7 said:
So picture if you will:
New Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisation and carry out an internal disciplinary. Dealership try to justify mileage by saying it was an "extended appraisal".
What would you want to make things right?
An extended appraisal? So possibly 10 hours' driving? £75 an hour? I think you owe them £750.New Car taken to dealership for warranty repairs. Car kept for 2 weeks. Car driven without permission for over 250 miles. Dealership admits the car was driven without authorisation and carry out an internal disciplinary. Dealership try to justify mileage by saying it was an "extended appraisal".
What would you want to make things right?
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