Help on Outlook please

[canam]

Hello to everyone as this my first posting on this particular forum.

In my office we use MS Outlook, and when composing new e-mail it auto-completes addresses for previous recipients. But we have a lot of contacts whose business e-mail addresses have changed and it's a pain to sift throught the various options to find the correct address.

What I want to do is to delete these defunct or incorrect addresses, but our Service Provider can't tell me how to do this. Can anyone help?

Cheers,
CanAm

[size13]

start typing in the the address so the list shows up, then use the cursor to highlight the address and press delete

I don't know a way of doing a mass delete

>> Edited by size13 on Friday 24th September 13:38

[canam]

size13 said:

start typing in the the address so the list shows up, then use the cursor to highlight the address and press delete I don't know a way of doing a mass delete >> Edited by size13 on Friday 24th September 13:38

So simple! And we pay our providers good money for their services. I was hoping I could get into a directory and delete all the known errors, but this is good enough for me!
Cheers, size 13.

[Gaffer]

Depends if they are personal contacts that you have added or if they are in the "global address list".

If they are personal, just go into the contacts tab and update them from there.

IIRC if its in the global addresses - that needs to be done from the exchange server side then replicated out.

Or I may be talking bollox. Going through a Notes to Outlook migration here at work at the moment.

Claire

[size13]

canam said:

So simple! And we pay our providers good money for their services. I was hoping I could get into a directory and delete all the known errors, but this is good enough for me! Cheers, size 13.

Where do I send the bill?

[canam]

Gaffer said:

Depends if they are personal contacts that you have added or if they are in the "global address list". If they are personal, just go into the contacts tab and update them from there. IIRC if its in the global addresses - that needs to be done from the exchange server side then replicated out. Or I may be talking bollox. Going through a Notes to Outlook migration here at work at the moment. Claire

Thanks Claire, but these are not in my contact list. Look forward to hearing from you.
Are you having a chip butty for lunch? mmmmm Warburtons!

[canam]

size13 said:

canam said: So simple! And we pay our providers good money for their services. I was hoping I could get into a directory and delete all the known errors, but this is good enough for me! Cheers, size 13. Where do I send the bill?

Nigeria!

[Gaffer]

If you are running Active Directory the mail settings are in there that you/support team need to update.

Well that’s according to the Exchange rollout team.

[pebbledash]

Outlook 2000 and earlier versions handle partial names in the To box with an "auto-resolution" feature, not the auto-complete you'll find in Outlook Express. Outlook 2002 adds an auto-complete feature that can hold up to 1,000 names in the cache.


words taken from www.slipstick.com


>> Edited by pebbledash on Friday 24th September 16:11

[size13]

He's talking about the drop-down box that appears on outlook when you start typing in addresses.

It remembers these for the future, including addresses that were never or are no longer in you address book.

edited: pebbledash: yes, Outlook 2003 has the same "remebering" feature

>> Edited by size13 on Friday 24th September 16:07

[pebbledash]

size13 said:

He's talking about the drop-down box that appears on outlook when you start typing in addresses. It remembers these for the future, including addresses that were never or are no longer in you address book.

The drop down list will contain matches from, your personal contacts, exchange Address lists ( if you are using them) and the cache.

The cache is built using mail received and sent..
look here www.slipstick.com/contacts/ under Name Resolution.

I have an exchange system here and my auto complete has a list containing names not in Contacts or Any of the global address lists...

edited due to you edit

>> Edited by pebbledash on Friday 24th September 16:10

[pebbledash]

try this http://support.microsoft.com/default.aspx?scid=KB;EN-US;q292928&ID=KB;EN-US;q292928

would seem there is no way to bulk delete the cache.

edit..... but it looks like it can be deleted..

http://support.microsoft.com/default.aspx?scid=kb;EN-US;287623

everyones comments so far are spot on.

duff entries in the Exchange Address list are Admin only change.. (Active directory most likley)

other contacts may be in outlooks own private contacts list(s) which are user editable..



>> Edited by pebbledash on Friday 24th September 16:16

[CanAm]

Thanks for your help everybody. I'll give it a try on Monday.

CanAm

[Gaffer]

canam said:

Gaffer said: Depends if they are personal contacts that you have added or if they are in the "global address list". If they are personal, just go into the contacts tab and update them from there. IIRC if its in the global addresses - that needs to be done from the exchange server side then replicated out. Or I may be talking bollox. Going through a Notes to Outlook migration here at work at the moment. Claire Thanks Claire, but these are not in my contact list. Look forward to hearing from you. Are you having a chip butty for lunch? mmmmm Warburtons!

LOL. I had a cheese and onion pie actually

Claire