DVLA Mistake - Yet Again
Discussion
I have recently bought a new (second hand) car and filled out the relevant section of the old V5 to claim ownership.
The new V5 dutifully arrived and it transpires that they have spelt my surname wrong. Just by one letter, but it is incorrect. I have had this before and was told there is some ludicrous admin fee for a new document to be issued.
Owing to the previous problem I ensured that I wrote my name in block capitals on the old document; therefore they couldn't get it wrong! But they have.
The two letters in question would not be mistaken for each other; there is a common and a rare variant of my surname. I have the rare version; guess what - they've spelt it the common way thus it appears to have been someone rushing the data entry and not reading the form, rather than my handwriting. I quality check documents and correct data entry mistakes so I do have some experience.
I don't care that much, just rather wouldn't pay £30-ish plus the cost of postage to return the document for something that is clearly their mistake.
The new V5 dutifully arrived and it transpires that they have spelt my surname wrong. Just by one letter, but it is incorrect. I have had this before and was told there is some ludicrous admin fee for a new document to be issued.
Owing to the previous problem I ensured that I wrote my name in block capitals on the old document; therefore they couldn't get it wrong! But they have.
The two letters in question would not be mistaken for each other; there is a common and a rare variant of my surname. I have the rare version; guess what - they've spelt it the common way thus it appears to have been someone rushing the data entry and not reading the form, rather than my handwriting. I quality check documents and correct data entry mistakes so I do have some experience.
I don't care that much, just rather wouldn't pay £30-ish plus the cost of postage to return the document for something that is clearly their mistake.
On my third attempt now too due to surname misspellings. Second came back with exactly the same error as the first. There is no way that the letters could be confused either, what the DVLA believe I'm called just looks so wrong. May end up easier to change my name to what they want to call me!
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