Taxing a car - no hard copy insurance certificate

[therealpigdog]

Just bought a new car and the dealer is saying they need a hard copy insurance certificate to tax it at the post office - I've only just organised cover and been sent a scanned copy through from the insurers but the quality isn't great. The dealer is saying this won't be acceptable.

Is there any reason why a scanned cover note shouldn't be acceptable? Is this just an awkward post office/dealer?

Any other solution? The car is 200 miles away and I was hoping to pick it up on Saturday, but the hard copy insurance certificate is unlikely to be with me in time. Am I just going to have to wait?

[E31Shrew]

Can the insurance company not send/ fax a copy directly to the dealer?

[HedgehogFromHell]

AskMID?

FWIW, i've NEVER provided insurance hard copies at dealerships, because the Motor Insurance Database is accessible by the Post Office/DVLA and is the be all and end all.

[new_bloke]

Can you get your insurer to fax a copy of the certificate to the dealer? I did that when I bought a car last year, and it was deemed acceptable by the dealer. YMMV, obviously...

[therealpigdog]

E31Shrew said:

Can the insurance company not send/ fax a copy directly to the dealer?

They copied the dealer in on the email - so the dealer has the scanned copy.

I've never heard of this being unacceptable before, but the dealer (who to be fair has been incredibly helpful in everything else) seems to think that the scan he has is not going to be acceptable because it is "a faxed copy and not in pdf format". Seems bizarre to me!

[nagsheadwarrior]

Post offices until lately werent allowed to accept faxes and some are still funny about doing it.
Why cant they just email a proper cover note to the dealer.
Ive never heard of post offices having database access and even a dvla office will still have to see a cover note.

[Blown2CV]

the post office isn't involved, they tax new cars through a system within the dealership.

[therealpigdog]

It was an ex demo, so already registered (if that makes any difference).

Anyway, all sorted now - the insurance co faxed the dealer and the dealer took the scan and the fax along to the post office and it was accepted that the car was insured. Just got to go and pick it up now