Time for a PayPal dispute?
Discussion
Afternoon everyone.
Last Friday (yes I know it was bank holiday weekend) I ordered an uprated
clutch kit direct from them in Germany because I couldn't find a reseller in the UK that stocked them for my car. I ordered Friday night, knowing full well it wouldn't be dispatched until Tuesday at the earliest. I had selected UPS next day delivery at the checkout because the car was booked in for this Saturday to have a new flywheel and this clutch kit fitted. Another company in the UK that was supposed to be sorting out an uprated clutch let me and someone else down and with my clutch being so far gone, I was left with no choice but to order from in Germany. The kit is showing on their website as in stock for immediate dispatch.
Tuesday afternoon I sent them a quick email explaining the situation - no reply. Wednesday afternoon I tried to ring the number on their website. I wanted to make sure the payment had gone through OK and there were no hold ups with it or anything so I dialed the number to be told by an automated voice that the phone has been disconnected. I got somewhat worried at this point because after checking PayPal the money has gone through and the payment of roughly 600 quid cleared.
I've since sent another email and had no reply to that either and I'm getting a bit worried now. Unless the kit is posted out today with UPS, it won't be here until tomorrow anyway at the earliest, and the car ramps are still booked for Saturday so if it still shows as it does now on the website at 4pm, I'll be cancelling the ramp hire. I'm just a bit concerned where my money has gone. If nothing else I'd like a refund for the 55 Euros on next day delivery!
Just after a bit of advice on where to go next, with emails not being answered and the phone number being disconnected is it time to think about a PayPal dispute?
Cheers
ETA
No names please.
Last Friday (yes I know it was bank holiday weekend) I ordered an uprated
clutch kit direct from them in Germany because I couldn't find a reseller in the UK that stocked them for my car. I ordered Friday night, knowing full well it wouldn't be dispatched until Tuesday at the earliest. I had selected UPS next day delivery at the checkout because the car was booked in for this Saturday to have a new flywheel and this clutch kit fitted. Another company in the UK that was supposed to be sorting out an uprated clutch let me and someone else down and with my clutch being so far gone, I was left with no choice but to order from in Germany. The kit is showing on their website as in stock for immediate dispatch. Tuesday afternoon I sent them a quick email explaining the situation - no reply. Wednesday afternoon I tried to ring the number on their website. I wanted to make sure the payment had gone through OK and there were no hold ups with it or anything so I dialed the number to be told by an automated voice that the phone has been disconnected. I got somewhat worried at this point because after checking PayPal the money has gone through and the payment of roughly 600 quid cleared.
I've since sent another email and had no reply to that either and I'm getting a bit worried now. Unless the kit is posted out today with UPS, it won't be here until tomorrow anyway at the earliest, and the car ramps are still booked for Saturday so if it still shows as it does now on the website at 4pm, I'll be cancelling the ramp hire. I'm just a bit concerned where my money has gone. If nothing else I'd like a refund for the 55 Euros on next day delivery!
Just after a bit of advice on where to go next, with emails not being answered and the phone number being disconnected is it time to think about a PayPal dispute?
Cheers
ETA
No names please.
Edited by Big Al. on Thursday 4th April 13:21
Open a dispute now - PayPal's preference is for you to open one as soon as you become reasonably concerned about something, it gets everything on record, and it can also have the effect of "motivating" a seller into pulling their finger out.
As you can't contact the seller of an express delivery, high value item, I think it's totally understandable to start taking official routes. Hopefully it'll arrive, and simply be that their admin is ste, but you never know so it's best to get your protection in place ASAP. If it does turn up late, and they play funny buggers about the express delivery charge, you can claim that as a partial refund from PayPal too.
As you can't contact the seller of an express delivery, high value item, I think it's totally understandable to start taking official routes. Hopefully it'll arrive, and simply be that their admin is s
te, but you never know so it's best to get your protection in place ASAP. If it does turn up late, and they play funny buggers about the express delivery charge, you can claim that as a partial refund from PayPal too.Hi,
just tried phoning on the phone number on their website () and the automatic answer says to hold the line and they will answer you shortly (albeit in German :P).
I would suggest you to try again.
Keep in mind that in Germany last Friday was holiday too, so they might have some work to do
Good luck
ETA
Number removed.
just tried phoning on the phone number on their website (
) and the automatic answer says to hold the line and they will answer you shortly (albeit in German :P).I would suggest you to try again.
Keep in mind that in Germany last Friday was holiday too, so they might have some work to do
Good luck
ETA
Number removed.
Edited by Big Al. on Thursday 4th April 13:22
standardman said:
What are their ebay terms of delivery ? Often they will state an expected delivery ?. I can understand why they are ignoring you. You booked in the Car and did not have the parts.
It wasn't bought through Ebay, was straight through their website - . They only accept PayPal.And read again, there was already supposed to be another clutch kit on the way. They were supposed to be sorting out an uprated friction plate for me but told me at the end of last week they couldn't do it. Their uprated ones were supposed to turn up Wednesday. Wednesday to Saturday left me plenty of time.
Cheers guys. Opening a dispute.
ETA
Name removed.
Edited by Big Al. on Thursday 4th April 13:23
AlexIT said:
Hi,
just tried phoning on the phone number on their website () and the automatic answer says to hold the line and they will answer you shortly (albeit in German :P).
I would suggest you to try again.
Keep in mind that in Germany last Friday was holiday too, so they might have some work to do
Good luck
Strange, I got an English voice telling me the phone was disconnected. Cheers!just tried phoning on the phone number on their website (
) and the automatic answer says to hold the line and they will answer you shortly (albeit in German :P).I would suggest you to try again.
Keep in mind that in Germany last Friday was holiday too, so they might have some work to do
Good luck
twink said:
It wasn't bought through Ebay, was straight through their website - . They only accept PayPal.
And read again, there was already supposed to be another clutch kit on the way. They were supposed to be sorting out an uprated friction plate for me but told me at the end of last week they couldn't do it. Their uprated ones were supposed to turn up Wednesday. Wednesday to Saturday left me plenty of time.
Cheers guys. Opening a dispute.
That link is dead for me... have you been scammed by a fake/duplicate site?. They only accept PayPal.And read again, there was already supposed to be another clutch kit on the way. They were supposed to be sorting out an uprated friction plate for me but told me at the end of last week they couldn't do it. Their uprated ones were supposed to turn up Wednesday. Wednesday to Saturday left me plenty of time.
Cheers guys. Opening a dispute.
forzaminardi said:
twink said:
It wasn't bought through Ebay, was straight through their website - . They only accept PayPal.
And read again, there was already supposed to be another clutch kit on the way. They were supposed to be sorting out an uprated friction plate for me but told me at the end of last week they couldn't do it. Their uprated ones were supposed to turn up Wednesday. Wednesday to Saturday left me plenty of time.
Cheers guys. Opening a dispute.
That link is dead for me... have you been scammed by a fake/duplicate site?. They only accept PayPal.And read again, there was already supposed to be another clutch kit on the way. They were supposed to be sorting out an uprated friction plate for me but told me at the end of last week they couldn't do it. Their uprated ones were supposed to turn up Wednesday. Wednesday to Saturday left me plenty of time.
Cheers guys. Opening a dispute.
ETA
Name removed.
Edited by Big Al. on Thursday 4th April 13:26
Oh, and the address on their website (Elbring 45) is a domestic residence. So unless they have a garage full of car parts that isn't where your part is being dispatched from.
EDIT... having read their terms, not sure I would ever order from them! Is this legal?
ETA
Link removed.
EDIT... having read their terms, not sure I would ever order from them! Is this legal?
'terms' said:
Transit risk
Dispatch is carried out at the risk of the recipient. Damaged goods should be accepted from the transportation company only if this company records the damage in a protocol and recognises it. If this requirement is not observed, the purchaser must bear the resulting damage or loss itself. Goods which are damaged in transit should not under any circumstances be returned to us but should be
made available to the transportation company. For the damage which is recognised by the transportation company, please send us a copy of the damage protocol immediately and we will provide a replacement by return. The equivalent value in our invoice should be paid directly to us and, on your side, charged to the transportation agent.
Dispatch is carried out at the risk of the recipient. Damaged goods should be accepted from the transportation company only if this company records the damage in a protocol and recognises it. If this requirement is not observed, the purchaser must bear the resulting damage or loss itself. Goods which are damaged in transit should not under any circumstances be returned to us but should be
made available to the transportation company. For the damage which is recognised by the transportation company, please send us a copy of the damage protocol immediately and we will provide a replacement by return. The equivalent value in our invoice should be paid directly to us and, on your side, charged to the transportation agent.
Edited by Dr Interceptor on Thursday 4th April 13:13
ETA
Link removed.
Edited by Big Al. on Thursday 4th April 13:27
I did have a read through the terms yes and did raise the odd eyebrow. I spoke to a company that supplies the same uprated clutches for VW and Audi and the guy I spoke to said they're a pain in the arse to get hold of but they are a pretty big company. With them supplying people in the UK I did think they were legit.
Edited by twink on Thursday 4th April 13:36
Guys sorry for the post edits but this thread breaches the sites no naming and shaming policy
The company name in question has been removed from the title and posts.
May we suggest that you email any links/numbers/maps etc.
It's not our intention to remove the thread as the OP obviously is asking for advice.
So No names please
TYIA.
The company name in question has been removed from the title and posts.
May we suggest that you email any links/numbers/maps etc.
It's not our intention to remove the thread as the OP obviously is asking for advice.
So No names please
TYIA.
Big Al. said:
Guys sorry for the post edits but this thread breaches the sites no naming and shaming policy
The company name in question has been removed from the title and posts.
May we suggest that you email any links/numbers/maps etc.
It's not our intention to remove the thread as the OP obviously is asking for advice.
So No names please
TYIA.
Apologies...The company name in question has been removed from the title and posts.
May we suggest that you email any links/numbers/maps etc.
It's not our intention to remove the thread as the OP obviously is asking for advice.
So No names please
TYIA.
OP - yes, open a paypal dispute. As I said earlier, having read some of the terms on their website, I would not be entering into business with them.
'terms' said:
Transit risk
Dispatch is carried out at the risk of the recipient. Damaged goods should be accepted from the transportation company only if this company records the damage in a protocol and recognises it. If this requirement is not observed, the purchaser must bear the resulting damage or loss itself. Goods which are damaged in transit should not under any circumstances be returned to us but should be
made available to the transportation company. For the damage which is recognised by the transportation company, please send us a copy of the damage protocol immediately and we will provide a replacement by return. The equivalent value in our invoice should be paid directly to us and, on your side, charged to the transportation agent.
What that says is that you should not accept any damaged goods unless the courier has declared that they are damaged. This is completely normal and is a slightly odd way of wording the "we will accept no claims for damages after you sign for the goods" clause.Dispatch is carried out at the risk of the recipient. Damaged goods should be accepted from the transportation company only if this company records the damage in a protocol and recognises it. If this requirement is not observed, the purchaser must bear the resulting damage or loss itself. Goods which are damaged in transit should not under any circumstances be returned to us but should be
made available to the transportation company. For the damage which is recognised by the transportation company, please send us a copy of the damage protocol immediately and we will provide a replacement by return. The equivalent value in our invoice should be paid directly to us and, on your side, charged to the transportation agent.
But the last part saying that the recipient should bill the courier is ridiculous, as the recipient has no contract with the courier and all claims must be instigated by the sender.
Crack Fox, this is off-topic but I don't know what experience you've had with UPS. I used them when I was buying and selling large items on eBay and they were faultless, delivered a 48hr service the next day every time and had a friendly and sensible driver. Couldn't fault them and would pay over the odds for the reliability. If your area is served by an agency driver, it could be a different story..
AlexIT said:
Twink, if you wish me to give them a call just let me know, maybe between us ugly Germans we might find an answer
@ Big Al: sorry for posting the details, did't think about it
That would be brilliant if you can dude. My German (whilst ok) is not what it used to be. My rder number is 56941. Paid for on the 29th March with next day delivery. I'll sort something out to say thanks too.@ Big Al: sorry for posting the details, did't think about it
twink said:
That would be brilliant if you can dude. My German (whilst ok) is not what it used to be. My rder number is 56941. Paid for on the 29th March with next day delivery. I'll sort something out to say thanks too.
According to the person I spoke with your order has been shipped today for delivery tomorrow.You should receive the tracking number on your mail in the afternoon.
Fingers crossed that it will be actually delivered to you tomorrow (we use UPS to deliver to the UK and it usually works...)
AlexIT said:
According to the person I spoke with your order has been shipped today for delivery tomorrow.
You should receive the tracking number on your mail in the afternoon.
Fingers crossed that it will be actually delivered to you tomorrow (we use UPS to deliver to the UK and it usually works...)
Alex thank you very much. I was still having no luck with the number. Email me on my spam email address - tgm147@live.com and I'll either sort you out with something to say thanks or make a contribution to your favourite charity.You should receive the tracking number on your mail in the afternoon.
Fingers crossed that it will be actually delivered to you tomorrow (we use UPS to deliver to the UK and it usually works...)
Thanks again.
Mark
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