Distance selling + 12 months warranty question...
Discussion
I bought a 600D back in February last year from DigitalRev, who provide a 12 month warranty.
now since April its been giving me an Error 70 - I've done what it says as possible solutions from the canon website but to no avail.
I can shoot a whole day and then doing nothing different it will give me an error 70 and not write the image on the card and freeze up.
take the battery out and reset it doesnt solve the problem.
switch it off etc and i come back to it the next day and its fine. till the issue arises again.
now i'm two months over the 12 months period and kinda gutted that this has happened now. Paid around £800 for it back then (inc two lenses)
where do i stand regarding this? i've read if i do send it off to canon its a £200-300 hit as they just replace the interiors with new ones.
i've spokent to digitalrev and they've said that they expect any issues to arise within the 12 months. as such they will not do anything.
where do i go from here? i've read of SOGA but does that apply to buying from the internet too?
now since April its been giving me an Error 70 - I've done what it says as possible solutions from the canon website but to no avail.
I can shoot a whole day and then doing nothing different it will give me an error 70 and not write the image on the card and freeze up.
take the battery out and reset it doesnt solve the problem.
switch it off etc and i come back to it the next day and its fine. till the issue arises again.
now i'm two months over the 12 months period and kinda gutted that this has happened now. Paid around £800 for it back then (inc two lenses)
where do i stand regarding this? i've read if i do send it off to canon its a £200-300 hit as they just replace the interiors with new ones.
i've spokent to digitalrev and they've said that they expect any issues to arise within the 12 months. as such they will not do anything.
where do i go from here? i've read of SOGA but does that apply to buying from the internet too?
Edited by MadMullah on Monday 6th May 04:49
sgrimshaw said:
The SOGA certainly does apply to internet purchases, but only if you buy from a UK seller.
By buying from a Hong Kong seller you have no recourse under the SOGA.
The hazard you take when buying from abroad.By buying from a Hong Kong seller you have no recourse under the SOGA.
You could put what you'd saved from buying it as a grey import towards mending it. Have a word with Canon Elstree ( 0800 915 0009 ) who will give you an estimate.
Have you already tried changing cards?
I hsd an intermittently recurring problem with a 1D3 I bought privately. |I foget which error message came up but service diagnosed a card reader unit error based on error logs. Paid for a new one - same problem. Only happened with one CF card so I stopped using it and there were no problems. Except I sometimes had a similar issue with an SD card of the same brand (which I returned to the vendor).
Eventually I approached the CF card manufacturer and they graciously exchanged the card. The new one has worked perfectly for about 2 years. No idea why I should have the problem but I doubt I needed the new card reader unit in the camera in the first place.
If you have done all of the things recommended then try Canon anyway. See what they say. Can't do any harm.
I hsd an intermittently recurring problem with a 1D3 I bought privately. |I foget which error message came up but service diagnosed a card reader unit error based on error logs. Paid for a new one - same problem. Only happened with one CF card so I stopped using it and there were no problems. Except I sometimes had a similar issue with an SD card of the same brand (which I returned to the vendor).
Eventually I approached the CF card manufacturer and they graciously exchanged the card. The new one has worked perfectly for about 2 years. No idea why I should have the problem but I doubt I needed the new card reader unit in the camera in the first place.
If you have done all of the things recommended then try Canon anyway. See what they say. Can't do any harm.
it is a UK spec - labelled as the 600d not the rebel which i believe is the asian market title.
yeah i've tried three different cards
one from panasonic, two sandisk. all of them class 10 and above so speed wouldnt be an issue - when the camera works i can snap away at good speed and no issue is caused
done the formatting - as they suggest
i got an email reply from canon advising me of a diagnosis - they've told me to take apart the camera and try shooting without the lens attached or memory card - and its still causing the issue - so most likely its the camera unit itself.
yeah i've tried three different cards
one from panasonic, two sandisk. all of them class 10 and above so speed wouldnt be an issue - when the camera works i can snap away at good speed and no issue is caused
done the formatting - as they suggest
i got an email reply from canon advising me of a diagnosis - they've told me to take apart the camera and try shooting without the lens attached or memory card - and its still causing the issue - so most likely its the camera unit itself.
I am under the impression that a product has to last for a reasonable length of time, especially a premium product such as a canon dslr.
As such there have been reports of cases where consumers have gone to court/trading standards etc when goods have failed for up to two-three years old and got free repairs or replacements.
It depends in the definition of reasonable length of time.
It may be worth investigating.
Hope that helps.
As such there have been reports of cases where consumers have gone to court/trading standards etc when goods have failed for up to two-three years old and got free repairs or replacements.
It depends in the definition of reasonable length of time.
It may be worth investigating.
Hope that helps.
mojitomax said:
As such there have been reports of cases where consumers have gone to court/trading standards etc when goods have failed for up to two-three years old and got free repairs or replacements.
It depends in the definition of reasonable length of time.
In which case shutter count might be taken into account as well. But as said, the OP took the chance and was unlucky it seems.It depends in the definition of reasonable length of time.
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