Sky+ HD box issue
Discussion
Not sure whether this should be in SP&L or here, as the issue may be a crossover, but......
Have had Sky HD for over a year, (Sky customer for 8), And had to have the original HD box changed under warranty on 13 Jan 2013 due to channel freezing, planner losing info and random "no signal" issues.
2nd box has now started to go wrong too, showing error 25 - no signal being received, but only to a set number of channels, such as the all old terrestrial channels, BBC 1 & 2 HD channels, "E", More 4+1 (yst More4 HD is fine) and other such channels. All the unobtainable channels are in the "entertainment" section....sport, movies, docs, music all fine and I've tried the hard reset, planner rebuild, left off overnight to no avail.
Now as I had the box changed on 13th Jan, Sky are saying the 3 month warranty on the "new" (previously refurbished) box has since run out and I'll have to pay the engineer call out fee of £65.
IMHO, the "new" box should at least have the same 1 year warranty from the point in time it was installed on the 13th Jan...Ive also had issues with the "new" box which have required me to call Sky and run thru procedures to reset it. The box sits under the TV and does nothing else, so its not like Ive done anything outside of its normal operating parameters like kick it off my balcony, water it like a plant or smear my poo all over it. As this is the 2nd box I've had, as well as the widely known and documented issues with other boxes on AV Forums on the internet, how successful would I be to claim SOGA due to it clearly having defects and not fit for purpose, and simply get the "new" box replaced?
Have had Sky HD for over a year, (Sky customer for 8), And had to have the original HD box changed under warranty on 13 Jan 2013 due to channel freezing, planner losing info and random "no signal" issues.
2nd box has now started to go wrong too, showing error 25 - no signal being received, but only to a set number of channels, such as the all old terrestrial channels, BBC 1 & 2 HD channels, "E", More 4+1 (yst More4 HD is fine) and other such channels. All the unobtainable channels are in the "entertainment" section....sport, movies, docs, music all fine and I've tried the hard reset, planner rebuild, left off overnight to no avail.
Now as I had the box changed on 13th Jan, Sky are saying the 3 month warranty on the "new" (previously refurbished) box has since run out and I'll have to pay the engineer call out fee of £65.
IMHO, the "new" box should at least have the same 1 year warranty from the point in time it was installed on the 13th Jan...Ive also had issues with the "new" box which have required me to call Sky and run thru procedures to reset it. The box sits under the TV and does nothing else, so its not like Ive done anything outside of its normal operating parameters like kick it off my balcony, water it like a plant or smear my poo all over it. As this is the 2nd box I've had, as well as the widely known and documented issues with other boxes on AV Forums on the internet, how successful would I be to claim SOGA due to it clearly having defects and not fit for purpose, and simply get the "new" box replaced?
Just phone them up and tell them you have already had it replaced and you can't afford the £65 therefore you don't want it anymore.
You will have to be very firm here and they will eventually put you through to some retentions dept.
Just be firm and eventually they will give in. (havn't lost out yet on 3 occasions).
If they don't play ball, well fine. Your contract of 1 year is up. Just get it reinstalled again.
Seriously don't pay it. The boxes have all sorts of known faults and $ky don't like losing customers.
You will have to be very firm here and they will eventually put you through to some retentions dept.
Just be firm and eventually they will give in. (havn't lost out yet on 3 occasions).
If they don't play ball, well fine. Your contract of 1 year is up. Just get it reinstalled again.
Seriously don't pay it. The boxes have all sorts of known faults and $ky don't like losing customers.
djstevec said:
Absolutely not paying for it, or an engineer call. Have already spoken with normal customer service bods this afternoon, when they talk me they wouldn't replace it, asked to speak to manager who was busy and would call me back....still waiting. 
You have to tell them to take it out but be polite and mention the fact that you can't really afford £65. Don't try and argue with them just say "Ohh well i'll have to do without Sky. Take it out" or "The missus will go mental if I spend £65 quid on a new box. Take it out please." Also point out you have already had a reconditioned box and your not prepared to take the risk on another at £65.The last time I did this they sent an engineer out and he replaced the box and the dish/LNB to make sure everything was OK as I had said "this is the third time i'm not prepared to put up with it. Take it out".
I also phoned them once as I wanted to cut down on my monthly spend by taking away channels. They stopped me dead in my tracks by telling me they would give me the entire package for half price for 6 months.
Maybe I have been lucky but I still think it's a good service even though the boxes are unreliable.
djstevec said:
After a 45min call, managed to get a "free" engineer callout on Friday. free £40 charge and £40 credit to my account...annoyingly the OH says its working fine today and all channels seem to be working. POS. Still having the engineer visit though.
Could be a faulty LNB or water in the Co-ax that has dried out, but the main culprit is the power supply in the box.The caps swell and you lose one of the tuners and then the program guide goes wonky.
The engineer will go over it all. You will be getting a "special" call out
.Did you tell them to take it out forcing their hand?
V8A*ndy said:
Could be a faulty LNB or water in the Co-ax that has dried out, but the main culprit is the power supply in the box.
The caps swell and you lose one of the tuners and then the program guide goes wonky.
The engineer will go over it all. You will be getting a "special" call out.
Did you tell them to take it out forcing their hand?
No didn't get that far, quoted SOGA a few times pointing out this box had issue before the "warranty" expired which they had on record & flatly refused to pay anything. Chap was quite understanding actually.The caps swell and you lose one of the tuners and then the program guide goes wonky.
The engineer will go over it all. You will be getting a "special" call out
.Did you tell them to take it out forcing their hand?
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