Insurance company rant
Discussion
Un-f
king-believable service from a company that thinks it's a privilege to be insured by them.
I changed vehicles on my insurance on the 30th April. I am still waiting for a revised insurance certificate so I can get the car taxed from the start of May.
Apparently one should have been in the post on the 30th - no, nothing has yet arrived in the post.
At first, this time last week I thought I could just go online and print a new one out - no, the insurance website doesn't allow that.
Then on Friday I thought I'd phone them and ask for a PDF version or that they send another in the post - no, they can only fax and won't send another until 7 days is up.
Today, I just spent 2 hours in the sun re-running my house phoneline so I can use my laptop as a Fax machine and have just phoned them back to request they send it now - no, I now have to wait until a 3 hours window between 8.00 and 11.00 tomorrow morning for the fax to arrive.
Without a new certificate the car is useless. I cannot tax it online as I await the change of keeper, and I cannot go to the post office because I don't have a valid certificate.
I am genuinely shocked and stunned that in this day and age these wkers are only able to fax. My other insurance companies all have online portals where I can print out my documents or are able to send an email version.
Guess who will be off the list come renewal. Grrrrr...
I know, not enough swearing or venom, but I'm at that level where I can almost feel my blood boil as the pressure rises.
I await the notification of fine from DVLA, that'll just about finish me off I reckon.
Aaaaaaagggghhhhhhhh.......
ETA: And of course I've forgotten to correct the spelling in the title so all the spelling Nazis can have a pop as well. FML.
king-believable service from a company that thinks it's a privilege to be insured by them.I changed vehicles on my insurance on the 30th April. I am still waiting for a revised insurance certificate so I can get the car taxed from the start of May.
Apparently one should have been in the post on the 30th - no, nothing has yet arrived in the post.
At first, this time last week I thought I could just go online and print a new one out - no, the insurance website doesn't allow that.
Then on Friday I thought I'd phone them and ask for a PDF version or that they send another in the post - no, they can only fax and won't send another until 7 days is up.
Today, I just spent 2 hours in the sun re-running my house phoneline so I can use my laptop as a Fax machine and have just phoned them back to request they send it now - no, I now have to wait until a 3 hours window between 8.00 and 11.00 tomorrow morning for the fax to arrive.
Without a new certificate the car is useless. I cannot tax it online as I await the change of keeper, and I cannot go to the post office because I don't have a valid certificate.
I am genuinely shocked and stunned that in this day and age these w
kers are only able to fax. My other insurance companies all have online portals where I can print out my documents or are able to send an email version.Guess who will be off the list come renewal. Grrrrr...
I know, not enough swearing or venom, but I'm at that level where I can almost feel my blood boil as the pressure rises.
I await the notification of fine from DVLA, that'll just about finish me off I reckon.
Aaaaaaagggghhhhhhhh.......
ETA: And of course I've forgotten to correct the spelling in the title so all the spelling Nazis can have a pop as well. FML.
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