Discussion
based in S cambs
Job Title
Field Service Engineer
Reports To: Technical Co-ordinator
Education/Qualifications/Special Training
Either HND or Degree in Mechanical/Electrical Engineering. Formal training in hardware set-up and configuration (PLC and Windows operating environments). Field engineering experience would be considered in lieu of a formal qualification.
Experience
Proven experience of working in a test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment or special purpose machines
Experience of electrical and mechanical fault-finding at system and component level
Understanding of automatic mechanisms and their associated electrical control systems
Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours.
Job Purpose
To provide both on-site and remote engineering support for automation products in Europe, USA and RoW as directed.
Key Job Accountabilities
Act as first and second line support for the field installed base of automation products, including fault finding and rectification.
Responsible for maintaining fault finding data, and feedback of product data to customers and internal groups within the company.
Maintaining call status data in the Call Management database to ensure that customer information is up to date and accurate.
Installation and commissioning of the product range as required.
Conduct customer operator and maintenance training for products as required.
Liaison with the Product Support Specialists and other engineering groups within the organisation.
To install product hardware and software upgrades to existing installations of customer equipment and obtain customer acceptance.
Key Job Skills
Essential
Ability to communicate effectively and establish sound relationships with team members and customers either face-to-face, phone or via e-mail
Experience of configuring PCs and installing software packages
Knowledge of PLC, Windows and set-up procedures
An understanding of mechanical/electrical drawings
Proven problem-solving skills
Ability to effectively train and manage customers in the use of our products
Computer literate and familiarity with MS Office
Desirable
Calibration of control systems, e.g. temperature and/or volume
Knowledge of robotics, motors, conveyor systems, electronic modules, optical, pneumatic and electromechanical assemblies.
16th or 17th Edition IEE Wiring Certificate qualified
Knowledge of 'clean' applications eg GMP/Microelectronics/food processing.
Behavioural Skills
Essential
Effective either working as part of a team or on own initiative
Self motivated, conscientious and reliable
Able to work effectively under pressure
Excellent time management skills
Able to prioritise workload
Willingness and flexibility to work away from home and travel overseas as and when necessary
Desirable
Foreign language skills, ideally German.
Additional Information
Full clean driving licence and passport
Able to accept immunisation requirements
Ability to work within confined spaces
interested? drop me a line
Job Title
Field Service Engineer
Reports To: Technical Co-ordinator
Education/Qualifications/Special Training
Either HND or Degree in Mechanical/Electrical Engineering. Formal training in hardware set-up and configuration (PLC and Windows operating environments). Field engineering experience would be considered in lieu of a formal qualification.
Experience
Proven experience of working in a test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment or special purpose machines
Experience of electrical and mechanical fault-finding at system and component level
Understanding of automatic mechanisms and their associated electrical control systems
Previous experience of operating on-call/call-out/immediate travel, both in and out of normal working hours.
Job Purpose
To provide both on-site and remote engineering support for automation products in Europe, USA and RoW as directed.
Key Job Accountabilities
Act as first and second line support for the field installed base of automation products, including fault finding and rectification.
Responsible for maintaining fault finding data, and feedback of product data to customers and internal groups within the company.
Maintaining call status data in the Call Management database to ensure that customer information is up to date and accurate.
Installation and commissioning of the product range as required.
Conduct customer operator and maintenance training for products as required.
Liaison with the Product Support Specialists and other engineering groups within the organisation.
To install product hardware and software upgrades to existing installations of customer equipment and obtain customer acceptance.
Key Job Skills
Essential
Ability to communicate effectively and establish sound relationships with team members and customers either face-to-face, phone or via e-mail
Experience of configuring PCs and installing software packages
Knowledge of PLC, Windows and set-up procedures
An understanding of mechanical/electrical drawings
Proven problem-solving skills
Ability to effectively train and manage customers in the use of our products
Computer literate and familiarity with MS Office
Desirable
Calibration of control systems, e.g. temperature and/or volume
Knowledge of robotics, motors, conveyor systems, electronic modules, optical, pneumatic and electromechanical assemblies.
16th or 17th Edition IEE Wiring Certificate qualified
Knowledge of 'clean' applications eg GMP/Microelectronics/food processing.
Behavioural Skills
Essential
Effective either working as part of a team or on own initiative
Self motivated, conscientious and reliable
Able to work effectively under pressure
Excellent time management skills
Able to prioritise workload
Willingness and flexibility to work away from home and travel overseas as and when necessary
Desirable
Foreign language skills, ideally German.
Additional Information
Full clean driving licence and passport
Able to accept immunisation requirements
Ability to work within confined spaces
interested? drop me a line
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